Explore Our Resources
Take a moment to browse! Our resource hub is packed with blogs, webinars, guides, and other valuable content to keep you up to date on the latest trends and strategies in document automation and customer communications—all in one place. Explore the categories below to find exactly what you’re looking for.
EXPERT INSIGHT INTERVIEW
In this Expert Insights interview, Joe Eremita, Senior Director, Software Product Line Management at BlueCrest, and Kim Cook, VP, Partners and Alliances at MHC, discuss the partnership between MHC and BlueCrest and how it connects the two sides of that work. MHC NorthStar CCM manages the data, content, workflow and digital delivery, and BlueCrest handles high-volume print and mail production. Together, they give organizations one connected process from data to delivery, without replacing the proven print and mail operations that already work.
Read the Latest Posts
Digital by Default: Why Transactional Print and Marketing Mail Still Matter
Digital by default is reshaping transactional print. BlueCrest’s Joe Eremita and MHC’s Kim Cook explain what stays in print vs digital, and why. (…)
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Customer Communication Management Challenges and How to Overcome Them
MHC CCM expert Shawn Phillips breaks down the biggest 10 customer communication management challenges to fix before 2027, with a practical solution for each. (…)
Legacy Systems in Banking: A Modernization Guide for Financial Institutions
The real compliance risk isn’t the core platform—it’s the aging communications layer behind it. Read our guide for modernizing legacy systems in banking. (…)
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Build vs. Buy: Guide for Enterprise Document Generation Software
Read MHC’s ultimate guide to build vs. buy for enterprise document generation software. We highlight 4 decision factors and offer a decision matrix and examples. (…)
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26 Communication Trends for 2026
In 2026 there are more tools to facilitate communication than ever before. Here are 26 of the most effective communication trends in 2026 that will really make a difference for your business (…)
What Are Legacy Systems in CCM and Why Are They Still Used?
Discover the pitfalls that come with using legacy systems for customer communications and how a CCM system solves them and streamlines processes. (…)
Watch MHC Webinars On-Demand
Closing the AI Explainability Gap in Insurance June 9th, 2026
Watch our webinar featuring Andy Young (TreelinePress), Rao Tadepalli (Insurance Industry Expert) and Emily Washington (MHC) to discover where explainability gaps create compliance risk, and how insurers can turn AI-driven decisions into clear, defensible communications.
ACCOUNTS PAYABLE
How Modern Manufacturers Turn Accounts Payable into Revenue
June 4th, 2026
AP does not have to be a cost center. Join MHC’s Blaine Sanderson and Bottomline’s Kevin Monroe to see how modern payments transform AP into a measurable source of value for manufactures.
CUSTOMER COMMUNICATIONS
Scaling Data-Driven Communications: Lessons from 2-COM
April 28th, 2026
Discover the 2-COM communication scale success story! Watch our webinar featuring Ryan Boyd, Senior Vice President at 2-COM, who offers practical insights for product and IT leaders balancing flexibility and long-term scalability.
CUSTOMER COMMUNICATIONS
Charting the Course: IT Leaders’ Roadmap to Modernizing Regulated Communications
October 14th, 2025
Still relying on a legacy system to manage your regulated customer communications? Join Aspire CCS’ Kaspar Roos to explore how to modernize regulated communications and build a scalable, compliant, and future-ready strategy.
ACCOUNTS PAYABLE
AP That Pays: Unlock Rebates on Every Payment
September 23rd, 2025
Join MHC’s Blaine Sanderson and Bottomline’s Kevin Monroe to see how MHC NorthStar Payments Plus turns everyday supplier payments into revenue—while cutting processing time in half and eliminating fraud risk.
CUSTOMER COMMUNICATIONS
Supercharge Your Regulatory Communications with a Unified Ecosystem
August 19th, 2025
Join experts from MHC, Box, and MSI to explore how an AI-powered, end-to-end ecosystem can streamline your workflows, reduce compliance risks, and help you deliver personalized, timely communications across all channels.
Read Our Guides
Unlock Content Stored in Legacy Archives with MHC NorthStar CCM
Discover how to automate and transform legacy content—recomposing static print files into modern, metadata-rich communications ready for today’s customer expectations and regulatory demands.
Beyond the EMR: Enhance Your Patient Engagement
This guide outlines how to extend your EMR with automated communication workflows for today’s operational and compliance requirements. Elevate patient engagement with automation.
The Ultimate Guide to Reducing Churn in Financial Services
Still losing customers despite competitive rates and strong products?Discover how your regulated communications can become your most effective tool for retention.
The Ultimate Guide to Interactive Forms
Discover how interactive forms can streamline processes, improve data quality, and delight your customers! Turn static forms into guided experiences—without burdening IT!
Seamless Compliance: A Unified Ecosystem for Regulatory Communications
Download our guide to learn how the MHC + Box ecosystem manages regulatory communications across the entire document lifecycle—efficiently and at scale.
Driving Customer Lifetime Value (CLV) with Better Engagement
Transform communications into engaging touchpoints that boost loyalty and Customer Lifetime Value (CLV). Download the guide to drive retention & profitability.
How AI Drives Better Engagement
Discover how AI transforms customer engagement with hyper-personalized messaging. Learn why MHC’s NorthStar CCM is essential. Download the guide!
Customer Communication Management Buyer's Guide
Everything you need to know about customer communications management (CCM), from benefits and what to look for in your CCM solution, all in one guide.
Accounts Payable Automation Buyer’s Guide
Is your AP team ready for 2024? Embrace the advantages of AP process automation. Download the MHC AP Automation Buyer’s Guide to find out more!
Watch Our Expert Insights Interviews
EXPERT INSIGHT INTERVIEW
Watch Jamie Harris explains how software teams can recognize when they’ve outgrown a DIY or patchwork approach to document generation. He shares why building the first version is different from maintaining many variations, what happens when teams hit the scaling wall, and how a more purpose-built approach is needed to manage templates, data, workflows, approvals, accessibility, auditability, and delivery with greater control.
EXPERT INSIGHT INTERVIEW
As auto and equipment finance becomes more digital, real-time, and AI-driven, lenders are managing customer communications across increasingly fragmented systems, channels, and servicing interactions. Bob Johnson, VP at Odessa, shares how the lending lifecycle is changing and why communication orchestration is becoming increasingly important across modern lending operations.
EXPERT INSIGHT INTERVIEW
P&C insurers are facing pressure from every direction, from catastrophic losses to inflation-driven claims costs. At the same time, customers are scrutinizing rising premiums and are more willing to shop around. In this environment, communications do more than inform policyholders—they are an important lever for protecting revenue and reducing the risk of litigation.
EXPERT INSIGHT INTERVIEW
Community banks are facing a new kind of competitive pressure. How do community banks centralize operations and modernize systems without losing their local voice? In this session, Rodney Frye shares what he’s hearing directly from leaders inside community banks.
Read Our Customer Stories
See how a MarTech company cut a 500-page document cycle from 9 months to days using MHC NorthStar CCM as shared document infrastructure.
Discover how Procore Technologies integrated MHC into industry-leading construction management platform to accelerate customized document generation.
Healthcare Organization Modernizes Document and Payment Workflows
Working with MHC, this healthcare benefits administrator modernized the full lifecycle of its billing operations—from document generation and delivery to secure payment processing.
Financial Institutions Generate Payment-Related Regulatory Documents with Speed and Scale
Powered by MHC NorthStar CCM, global payments platform delivers compliance-ready documents in seconds—not hours.
Optum Home & Community Streamlines Patient Communications
MHC NorthStar CCM enables faster rollout of health plan notices and patient communications—saving time, effort, and cost.
Global IT Firm Scales the Document Automation Capabilities of Its Payment Platform
Find out how MHC has fueled a Global IT firm to scale the document automation capabilities of its payment platform.
Manufacturing Company Essilor Increased Rendering and Printing Efficiency with MHC
Leading global lens manufacturer redeploys 12 of 14 resources and slashes infrastructure spend by 65% with MHC NorthStar CCM.
CoxHealth - Optimizing printing and document imaging
With MHC, CoxHealth maximized check printing, automated routing and approvals, digitized tax and payroll, and improved their document imaging processes.
Explore our Infographics
Upcoming Events
September 29 – October 1, 2026
Las Vegas, NV
ITC Vegas is the world’s largest gathering of insurance innovation, drawing 9,000+ attendees and 600+ exhibitors from across the carrier, broker, reinsurer, and insurtech ecosystem to Mandalay Bay. MHC will be exhibiting and networking throughout the week, connecting with insurance leaders who are rethinking how they generate, deliver, and manage policyholder communications. We look forward to sharing ideas and exploring what’s next for the industry.