Healthcare Communications
Care for patients with meaningful, accurate, and secure correspondence.
Optimized for Healthcare
MHC Software understands the need for extreme efficiency, accuracy, and compliance in the healthcare industry. From hire-to-retire and procurement-to-payment, users expect immediate access to information beyond the boundaries of enterprise systems. Everything MHC offers in our pre-packaged solution for healthcare is designed to help improve service and drive ROI.
Content Management Specialized for Healthcare
Imagine a Paperless Office
Our healthcare solution provides you with the feature functionality to replace your in-house paperwork with intuitive and integrated web forms. Deploy custom forms or choose from an expansive library of available web forms including payment requests, personnel actions, credential submissions, and more.
Never Chase Down Approvals
Value Promised. Value Delivered.
Transaction Management
In-Context
Image Retrieval
More Productivity Less Data Entry
Communication
Is Key
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Get to Know MHC
Find out how you can combine and configure MHC’s solutions to automate your most critical processes and empower teams to meet their goals.
Healthcare Correspondence for Patient-Centered Care
HEALTHCARE COMMUNICATIONS FOR BETTER PATIENT OUTCOMES
Among Picker’s Eight Principles of Patient-Centered Care stands a mandate for “clear information, communication, and support for self-care.” Improving patient experience requires providers to communicate with individuals in the manner they prefer. Many patients expect the same 24×7, available anywhere, on any device access to healthcare information that their insurance, banking, utility, and other service providers offer.
Meanwhile, communication preferences vary from one individual to the next. Some patients prefer formal correspondence, while others, if given the option, request an informal tone. Younger generations favor email and SMS, while others prefer a combination of electronic and print communications. Cultural and technological changes, as well as an increased focus on the patient experience, require a fresh approach to healthcare communications.
Medical and dental providers worldwide leverage healthcare communication software by MHC to improve the patient’s experience, ensure proper care, and improve their CAHPS survey results. MHC provides patient communication solutions that onboard new patients, create homecare instruction letters, and automate other patient correspondence. Statements, collections, and associated correspondence delivered via the patient’s preferred channel improves the patient experience and lowers both print and postal costs.
PATIENT ONBOARDING
Present new patients with online forms to capture personal data, medical history, insurance information, and to confirm identity. Display forms on the patient’s device or on waiting room tablets. Dispatch welcome letters and appointment reminders via the patient’s preferred mode (print, electronic, or both). Establish pre-defined touchpoints for new patients and monitor their healthcare journey to ensure proper care.
HOME CARE INSTRUCTIONS
Leverage pre-defined templates to reduce manual data entry and errors. Provide clear, concise, and individualized instructions for both patients and their caregivers. Present healthcare communications in print and/or electronic channels (including email, interactive PDF, SMS) for improved compliance. Empower patients with the self-care information they need to achieve better health outcomes.
PATIENT CORRESPONDENCE
Communicate with patients how they want, where they want, and when they want for improved self-care compliance. Create powerful correspondence in their language of choice and using the tone (formal, informal) they prefer. Send healthcare communications in the mediums individual patients select (mail, email, PDF, html, and SMS to name a few). Provide interactive documents and forms that engage patients in their own care.
PATIENT RECORDS
Create and maintain patient records leveraging digital forms presented to users on any available device. Generate, store, and distribute healthcare documents on demand and via one or more physical or electronic channels. Produce restricted versions of healthcare records with redacted fields when patient privacy requires. Coordinate care in the best interest of the patient while ensuring proper levels of privacy.
BILLS AND COLLECTION CORRESPONDENCE
Generate accurate and meaningful statements, bills, and related correspondence for patients. Send communications in the language, mode (print or electronic), tone, and even template selected by each individual. Provide clarity by embedding customized statement explanations and walk-throughs for each patient. Include individualized messages based on educational campaigns, appointment dates, demographics, or other defined criteria.
Discover MHC’s effective AP solutions for the Healthcare Industry!
Why Customers Choose MHC
Uniquely MHC
Customer service is our passion
Our solutions are viewed or used by millions of users, including our customers’ customers, employees and external partners. We appreciate the trust customers put in us to deliver content-related solutions that meet their objectives and represent their brand inside and outside their organizations.
Each phone call we answer (yes, answer!), training session we give, solution we implement, customer we serve, is driven by our unrelenting passion to help our customers succeed.
MHC Enables Better Healthcare Communications
Medical and dental practices worldwide leverage healthcare communications software by MHC to enhance their patient experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand patient communication. When even your documents can demonstrate care for your patients, you’re doing healthcare the right way. MHC can empower you to get to that level.
Utility Customer Experience
Utilities sector lags in customer experience initiatives. Stay ahead of the times and stand out from competitors with MHC’s CX software. Build memorable experiences for today’s utility customers that drive engagement.
Insurance Customer Experience
Insurers can leverage MHC’s top-of-the-line customer experience software to build a compelling user experience on their platform that will solidify their reputation among customers and help them stand out from competitors.
