Healthcare Communications

Care for patients with meaningful, accurate, and secure correspondence.

Optimized for Healthcare

MHC Software understands the need for extreme efficiency, accuracy, and compliance in the healthcare industry. From hire-to-retire and procurement-to-payment, users expect immediate access to information beyond the boundaries of enterprise systems. Everything MHC offers in our pre-packaged solution for healthcare is designed to help improve service and drive ROI.

Content Management Specialized for Healthcare

Imagine a Paperless Office

Our healthcare solution provides you with the feature functionality to replace your in-house paperwork with intuitive and integrated web forms. Deploy custom forms or choose from an expansive library of available web forms including payment requests, personnel actions, credential submissions, and more.

Never Chase Down Approvals

MHC’s healthcare solution provides you with the ability to leverage sophisticated workflow approval routing and comes with built-in delay identification, reminders, auditing, and more.

Value Promised. Value Delivered.

Secure, reliable, pre-packaged, feature-rich and flexible solutions with no need for hardware maintenance, repairs, backup, recovery, or internal technical support.

Transaction Management

More than just a pretty image, we handle data too! Select from existing procure-to-pay digital transaction solutions or ask MHC to deploy a new custom interface for you. We have the automation and interface feature functionality and the ability to flexibly configure and tailor a solution to meet your specific needs.
 

In-Context
Image Retrieval

When you combine MHC’s intelligently designed in-context image retrieval feature functionality with the security and accessibility inherent to the AWS cloud, organizations now have unprecedented capabilities to empower users (internal and external) while improving overall service and productivity.

More Productivity Less Data Entry

Our invoice automation solutions for healthcare provides you with industry-specific active intelligence, ensuring fast and effective OCR processing and the tools necessary to help you secure every discount you have coming to you.

Communication
Is Key

Our focus on content creation in healthcare is to tailor presentation to purpose and to provide for personalized communication. From a beautiful total benefit rewards statement to a clear and concise invoice or paycheck, we deliver a content presentation that reflects your identity, tailored and personalized, and aligns perfectly with your needs.

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MHC Buyer’s Guide

Find out how MHC solutions can help your business accelerate automation. 

MHC Buyers Guide Covers

Healthcare Correspondence for Patient-Centered Care

HEALTHCARE COMMUNICATIONS FOR BETTER PATIENT OUTCOMES

Among Picker’s Eight Principles of Patient-Centered Care stands a mandate for “clear information, communication, and support for self-care.” Improving patient experience requires providers to communicate with individuals in the manner they prefer. Many patients expect the same 24×7, available anywhere, on any device access to healthcare information that their insurance, banking, utility, and other service providers offer.

Meanwhile, communication preferences vary from one individual to the next. Some patients prefer formal correspondence, while others, if given the option, request an informal tone. Younger generations favor email and SMS, while others prefer a combination of electronic and print communications. Cultural and technological changes, as well as an increased focus on the patient experience, require a fresh approach to healthcare communications.

Medical and dental providers worldwide leverage healthcare communication software by MHC to improve the patient’s experience, ensure proper care, and improve their CAHPS survey results. MHC provides patient communication solutions that onboard new patients, create homecare instruction letters, and automate other patient correspondence. Statements, collections, and associated correspondence delivered via the patient’s preferred channel improves the patient experience and lowers both print and postal costs.

PATIENT ONBOARDING

Present new patients with online forms to capture personal data, medical history, insurance information, and to confirm identity. Display forms on the patient’s device or on waiting room tablets. Dispatch welcome letters and appointment reminders via the patient’s preferred mode (print, electronic, or both). Establish pre-defined touchpoints for new patients and monitor their healthcare journey to ensure proper care.

HOME CARE INSTRUCTIONS

Leverage pre-defined templates to reduce manual data entry and errors. Provide clear, concise, and individualized instructions for both patients and their caregivers. Present healthcare communications in print and/or electronic channels (including email, interactive PDF, SMS) for improved compliance. Empower patients with the self-care information they need to achieve better health outcomes.

PATIENT CORRESPONDENCE

Communicate with patients how they want, where they want, and when they want for improved self-care compliance. Create powerful correspondence in their language of choice and using the tone (formal, informal) they prefer. Send healthcare communications in the mediums individual patients select (mail, email, PDF, html, and SMS to name a few). Provide interactive documents and forms that engage patients in their own care.

PATIENT RECORDS

Create and maintain patient records leveraging digital forms presented to users on any available device. Generate, store, and distribute healthcare documents on demand and via one or more physical or electronic channels. Produce restricted versions of healthcare records with redacted fields when patient privacy requires. Coordinate care in the best interest of the patient while ensuring proper levels of privacy.

BILLS AND COLLECTION CORRESPONDENCE

Generate accurate and meaningful statements, bills, and related correspondence for patients.  Send communications in the language, mode (print or electronic), tone, and even template selected by each individual.  Provide clarity by embedding customized statement explanations and walk-throughs for each patient. Include individualized messages based on educational campaigns, appointment dates, demographics, or other defined criteria.

Why Customers Choose MHC

Uniquely MHC

MHC understands that healthcare organizations need flexibility now and in the future as their needs and systems change. We purposefully engineer our solutions to integrate with and complement any combination of enterprise systems so that customers can continue to grow and evolve with right-sized content services solutions.

Customer service is our passion

We follow a very simple philosophy instituted by the company founders many years ago. Customer success is our #1 priority.

Our solutions are viewed or used by millions of users, including our customers’ customers, employees and external partners. We appreciate the trust customers put in us to deliver content-related solutions that meet their objectives and represent their brand inside and outside their organizations.

Each phone call we answer (yes, answer!), training session we give, solution we implement, customer we serve, is driven by our unrelenting passion to help our customers succeed.

MHC Enables Better Healthcare Communications

Medical and dental practices  worldwide leverage  healthcare communications software by  MHC to enhance their patient experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand patient communication. When even your documents can demonstrate care for your patients, you’re doing healthcare the right way. MHC can empower you to get to that level. 

Utility Customer Experience

Utilities sector lags in customer experience initiatives. Stay ahead of the times and stand out from competitors with MHC’s CX software. Build memorable experiences for today’s utility customers that drive engagement.

Insurance Customer Experience

Insurers can leverage MHC’s top-of-the-line customer experience software to build a compelling user experience on their platform that will solidify their reputation among customers and help them stand out from competitors.

Finance Customer Experience

Focus on customer experience by leveraging state-of-the-art software to drive customer engagement and inspire optimism for financial services. Stand out with online portals with rich analytics and statements with MHC CX solutions.

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