CUSTOMER STORY
CoxHealth Streamlines AP with Automated Check Printing and Invoice Processing
Cuts processing time in half, redeploys staff, and provides electronic access to tax forms.
Company:
CoxHealth,
Customer since: 2007
Industry:
Healthcare
Size:
6 hospitals, 1,050 beds, serving 25 counties
Location:
Springfield, Missouri, USA
Solution:
MHC AP automation, document imaging with OCR and intelligent data capture, seamless integration with Infor Lawson ERP, self-service payroll and tax form access
Primary Use Case:
Document Types:
Scale:
245,000 invoices annually; 50% of staff access W-2s and 1095s electronically
As a large, not-for-profit healthcare system, CoxHealth relies on efficient financial operations to keep hospitals and clinics running. With hundreds of thousands of invoices and checks processed annually, fast, accurate automation is essential to ensure continuity of care and timely supplier payments.
The Challenge: Limited visibility and heavy IT burden
Prior to MHC, CoxHealth’s Accounts Payable processes were constrained by outdated, fragmented systems:
- Check runs managed solely by IT could only be executed once per month.
- The document imaging process was cumbersome, lacked approval routing, and was not user-friendly.
- Teams lacked visibility into invoice status, creating delays and inefficiencies.
- As acquisitions increased invoice volumes, scaling operations without additional staff became nearly impossible.
CoxHealth needed a solution that integrated seamlessly with their Infor Lawson ERP while reducing IT dependency, streamlining invoice approvals, and equipping business users with better tools
The Solution: Scalable automation with MHC
By implementing MHC’s document automation platform, CoxHealth gained:
- On-demand check printing capabilities directly within Accounts Payable
- Automated invoice routing and approvals, eliminating manual bottlenecks
- User-friendly document imaging with OCR and intelligent data capture
- Seamless integration with Infor Lawson ERP, enabling fast adoption
- Immediate employee self-service access to payroll and tax documents (W-2s, 1095s)
- Direct access to expert support whenever needed
The Results: Efficiency, scalability, and value creation
The automation transformed Accounts Payable from a purely transactional function into a value-adding department, supporting the entire health system’s ability to scale.
Typical invoice processing time was cut in half
Time savings allowed CoxHealth to redeploy two headcounts from transactional tasks to more strategic work
Despite acquisitions and higher invoice volumes, no
additional AP staff were required
Today, 50% of staff access W-2s and 1095s
electronically, reducing paper and printing costs
“We’ve had great success. We’ve had a long track record with MHC. The price is competitive. The customer service is very good. The product has ease of use. It’s really pretty user-friendly. Not over complicated and straightforward. It’s just a good company to work with.”
— CoxHealth
Take the Next Step Toward Smarter AP Payment Optimization
Ready to cut processing time, reduce IT dependency, and empower your AP team to focus on strategic work? Discover how our platform can streamline check printing, automate invoice processing, and deliver seamless access to payroll and tax documents.