Q3 2026 QKS Group SPARK Matrix™ CCM Report

The Customer Communications Rulebook Is Changing. AI Is One of the Forces Rewriting It.

Every CCM vendor claims AI. A new QKS Group SPARK Matrix™ report cuts through the noise — ranking platforms on actual delivery. MHC is named a Market Leader.

For years, CCM platforms were judged on one thing: how well they churned out statements, notices, and bills. That era is over. AI is reshaping what communications platforms need to do — and how vendors are being evaluated.

What the Report Reveals

AI is reshaping what CCM platforms need to do.

The market is moving toward a communication intelligence layer. Not every vendor is built for it.

Most vendors are still catching up.

The report scores platforms against a real AI maturity model — claims versus actual delivery. The AI ladder shows what to adopt now, test next, and keep in pilots.

What separates the Leaders.

MHC validates accessibility before a document is ever composed. That’s the difference between built in and bolted on.

Inside the Report

The convergence shift: why communication now connects the customer experience.

The four 2026 findings: CCM is becoming the customer experience operating layer, the AI maturity model, governed context, and the transformation ladder that reset vendor scoring.

The MHC profile: strengths, buyer fit, and the analyst’s take on where MHC leads.

Read the QKS Group SPARK Matrix™ Report

“We’re not building for where the market is. We’re building for where it’s going. And as AI reshapes this category, we’re not just looking to participate. We intend to lead.“

~ Chris Hartigan,
Chief Executive Officer, MHC