CUSTOMER STORY
Essilor International Streamlines Rendering & Printing
Achieves 100% straight through processing, redeploys 12 of 14 support resources, and cuts infrastructure costs by 65%.
Company:
Essilor International S.A.
Size:
69K employees
Industry:
Manufacturing (Ophthalmic lenses & optical solutions)
Location:
Headquarters: Charenton-le-Pont, France
Solution:
Primary Use Case:
High volume rendering & printing; stabilize output; consolidate templates
Document Types:
Work orders, packing slips, invoices, labels, customer communications
Scale:
Used across 30 Essilor entities (and expanding)
As a leading global manufacturer of ophthalmic lenses and optical solutions, Essilor International requires high volumes of mission critical documents—work orders, packing slips, invoices, labels, and customer communications—across regions and partners.
Given the scale and complexity of its operations, timely, accurate rendering and printing are essential to keep orders moving and to maintain service levels with retailers and labs.
The Challenge:
Disconnected Processes Cause Failures and Delays
Essilor’s legacy output processes involved multiple disconnected components and frequent manual intervention—introducing errors, instability, and costly delays.
85%
of the company’s printing projects were lost every day, resulting in major disruptions to their operations.
- Up to 85% of vital print jobs lost daily due to process lapses, causing major operational disruption.
- Frequent rendering and printing failures, with some incidents taking days to resolve.
- Issues occurred weekly, with up to 55% of volume requiring human re-processing.
- Heavy on-call burden and weekend P1 wake-ups, draining team capacity and morale.
- Despite using a multi-billion-dollar CCM vendor, the legacy platform failed to deliver stability or scale.
- Limited bandwidth for change, making it hard to find, implement, and stabilize a replacement without downtime.
As Essilor’s footprint expanded, its legacy approach was difficult to scale and maintain during peak seasons. Essilor needed a reliable, standardized platform to support global volumes while improving resiliency and reducing operational burden.
The Solution:
Global Rendering & Printing Standardizes on MHC NorthStar CCM
Essilor selected MHC NorthStar CCM as its standard platform to stabilize rendering/printing, streamline template management, and enable global rollout with consistent governance. Today, the solution is deployed across 30 entities, with governance in place to support additional markets.
Key capabilities included:
- High-volume, high-availability orchestration for rendering and print
- Centralized template design & reuse (masters, sub-documents, shared assets)
- Intuitive designer and resilient runtime for quick adoption and faster change cycles
- Operational telemetry & monitoring for rapid incident triage
- 24/7 expert production support with proactive guidance
“[The team] send thanks to [MHC] that they can go home before 7pm. That they don’t wait for a P1 wakeup on the weekend and stay the whole night. So, the platform gave them life.”
Key Benefits and Results
Essilor moved from failure-prone workflows to 100% STP with lower costs and happier teams:
Straight-through processing jump: 25% (prior) → 90% out-of-the-box → 98% within three months
Eliminated failed/lost documents that previously required human research and re-processing
60% fewer templates, simplifying updates and governance
65% reduction in infrastructure spend
Improved average delivery time from days → milliseconds
Faster change cycles and improved peak season resilience
Reduced support team from 14 → 2; with far fewer P1 wake ups
Implemented in half the time compared to previous solutions
“ …[MHCs] biggest differentiator is their superior support and commitment to the customer. I can say MHC has the same ownership mindset we have at Essilor—making the challenges and struggles that we face along the way a lot more manageable and ensuring issues are resolved with permanent solutions.”
[ Mel Yuson, Enterprise Architect, Essilor International S.A. ]
100% automated straight through processing (STP)
Semi-automated
P1 document failures- manual processing
Prior Solution
25%
15%
60%
MHC Out-of-the-box
90%
9%
1%
After 3 months
98%
2%
_
Conclusion: A Global Standard Ready to Scale
By establishing MHC NorthStar CCM as its global standard for rendering and printing, Essilor gained a stable, scalable foundation for mission critical output—reducing risk and cost while freeing its teams to focus on higher value work. The organization is now positioned to extend the model across markets and lines of business with confidence.
Take the Next Step Toward Smarter Document Rendering & Printing
Discover how our platform can stabilize high-volume rendering and printing, simplify global template management, and free your teams from manual intervention.