Our Customer Relationships Blogs • MHC

How to Conduct Customer Behavior Analysis: Top Tips for Beginners

By MHC Team / December 4, 2020 / Customer Experience, Customer Relationship

Do you wish there was a formula that could tell you just what it is your customers want? There is and it’s called customer behavior analysis. Read on to learn about this technique and how you can use it (…)

The Customer Is Always Right – 7 Reasons Why (Not)

By MHC Team / October 2, 2020 / Customer Experience, Customer Relationship, Customer Service

If you’ve been part of any business, you’ve, without question, heard the philosophy; “The customer is always right.” You need to assess it to understand whether it applies in reality. Let’s break down this philosophy. (…)

15 Tips for Better Customer Service Communication

By MHC Team / September 24, 2020 / Customer Communications, Customer Relationship, Customer Service

Customer service techniques have a dramatic effect on your business’ reputation and success. We’ve outlined the 15 golden rules of great customer service communication (…)