Customer Communication Management Software
Automate the entire customer communication process, from templates and composition to personalization and omnichannel delivery.
Transform Your Customer Experience with AI-Powered Customer Communications Management Software
MHC’s CCM software is a powerful suite of solutions that not only streamline your communication processes but also help you automate, create compliant documents, and give you direct control—at scale—without relying on IT. With more than 20 years of experience in regulated industries, we bridge inefficiencies caused by disconnected systems and siloed data. We enable seamless, well-designed, and engaging communications that drive customer satisfaction and improve operational efficiency across all channels.
Why Choose MHC?
Industry-specific expertise
Rely on our decades of expertise across all industries, especially regulated sectors, to manage critical compliance communications with confidence and precision.
Global Support
Leverage our global experience and dedicated resources to ensure expert support for your needs, no matter where your business operates.
End-to-end workflow
Integrate seamlessly with any system—upstream or downstream—using our API libraries and robust data mapping tools for a connected ecosystem.
Any prem software
Easily adapt to your organization’s needs with flexible deployment options, including on-premises, cloud, and hybrid setups, without compromising control or scalability.
Professional services
Get tailored support for your automated communications journey with our Professional Services team, offering seamless implementation and ongoing assistance to maximize your investment.
Scalability and flexibility
Easily adaptable technology provides the flexibility and scalability to evolve with your needs instead of outpacing your systems.
Enabled business users
Low-code/no-code software empowers business users to easily make changes and manage communications without relying on IT.
MHC by the Numbers
Number of pages produced by CCM customers annually
MHC customers operate in more than 50 countries throughout the world
More than 300 pages produced per second
Read the 2026 QKS Group SPARK Matrix™ CCM Report
Every CCM vendor claims AI. This independent analyst report cuts through the noise — ranking platforms on actual delivery. MHC is named a Market Leader.
Customer Communication Management Features & Functionality
MHC NorthStar CCM offers communication tools designed for business users, allowing non-technical team members to easily manage the CCM solution and adapt without IT staffing constraints. Capture customer preferences, personalize communications, and deliver them via any preferred channel. Key features include:
Complex Data Integration
Rounding up all the necessary customer communication data from everywhere it lives often involves writing custom code or contracting out to a third party. Built-in data integration and an open API framework allows you to process multiple types of data, pulling information from sources including the cloud, databases, XML, and websites.
AI Assist
AI Assist streamlines document and content creation, empowering business users to generate AI-driven documents, emails, web forms, and content fragments with ease. Refine sentiment, tone, and length to optimize every message and manage multilingual communications with one-click translations, saving time and costs.
Template & Asset Library Management
Organize and consolidate hundreds of templates, including text elements, logos, branding, and disclaimers, into a single library. Build and modify templates easily with a visual designer to ensure consistent communications across all channels.
Workflow Management
Build dynamic workflows with drag-and-drop functionality, automate data collection from multiple sources, assemble multiple assets into a single package, and transmit communications through multiple channels.
Automated Customer Experience (CX) & Engagement
Create personalized customer journeys and communications using data from various systems. Utilize customer engagement analytics to tailor interactive documents to individual preferences.
Omnichannel Communications
Choose between traditional print channels, a selection of electronic delivery channels, or a combination of the two. Deliver real-time communications and interactive forms and documents optimized for phones, tablets, PCs, and other devices.
Document Accessibility
Smart Documents
Gain real-time insights into customer behavior and interaction with dynamic, self-service web document analytics. Engage your audiences with interactive, responsive documents. Reduce call center costs by preemptively answering questions and tailoring communications to individual preferences. Empower your customers to consume information on their terms.
Batch & On-Demand Documents
Enterprise customer communications involve complex document production and delivery workflows. MHC NorthStar CCM offers both batch communications for documents generated in large numbers and sent to individual customers, and on-demand communications for documents tailored to individual customer needs. This enables companies to meet individual customer needs, as well as general ones.
Interactive Forms
Collect customer data from various sources and generate personalized quotes, new customer accounts, support cases, and sales leads.
Personalized Communications
Personalize your communications by choosing the language, tone, and channel based on past interactions.
CCM WEBINAR
Closing the AI Explainability Gap in Insurance
Tuesday | June 9, 2026 | 12:00 PM CDT
Across the U.S., AI accountability is becoming harder for insurers to ignore. This webinar explores what is changing, where explainability gaps create compliance risk, and how insurers can turn AI-driven decisions into clear, defensible communications across channels, workflows, and systems—before those gaps become compliance risk.
Proven Expertise Across Regulated Industries
Essilor Improves Operational Efficiency with Rendering and Printing Stability
Reduced print
support from 14 team members to
Decreased document
template volume
by
Increased straight through processing from
10% to
Benefits of a Customer Communication Management Solution
Enhanced Customer Engagement and Loyalty
Increased Operational Efficiency
Reduced Regulatory Compliance Risk
Scalable Growth
Reduced IT Costs
Faster Time-to-Market
Competitive Advantage
Data-Driven Insights
In Our Customers' Own Words
Industry:
Construction Management
Location:
HQ in the United States; global operations
Size:
17K+ customers;
4K+ employees
Primary Use Case:
Document generation within Procore’s platform, driven by configuration and tailored to their unique needs
Document Types:
Contracts, invoices, change orders, work orders, inspection forms, and more
Primary Use Case:
Self-service, on-demand generation of dynamic, data-driven product and sales materials by clients
Document Types:
Catalogs, proposals, product sheets, policy documents, and more
Industry:
Technology / IT Services
Location:
Global (400 offices across 40 countries)
Size:
95,000+ employees
Primary Use Case:
Self-service, on-demand generation of dynamic, data-driven product and sales materials by clients
Document Types:
Catalogs, proposals, product sheets, policy documents, and more
Industry:
Healthcare /Insurance and In-Home Care
Location:
United States
Size:
12 million members and 10K+ healthcare professionals
Primary Use Case:
Patient communications and onboarding for health plans
Scale:
100+ templates across multiple healthcare brands
Industry:
Manufacturing (Ophthalmic lenses & optical solutions)
Location:
Headquarters: Charenton-le-Pont, France
Size:
69,000+ employees
Primary Use Case:
High volume rendering & printing; stabilize output; consolidate templates
Document Types:
Work orders, packing slips, invoices, labels, customer communications
Kaspar Roos
CEO & Founder, Aspire CCS
” MHC’s [CCM solution] is a cost-effective, modern, flexible, and scalable platform.
It comes with extensive integration capabilities, providing flexibility regarding how the software is embedded in a wider ecosystem of solutions. “
Mel Yuson
Enterprise Architect, Essilor Luxottica
” MHC’s product can compete with the market leader. “
MHC NorthStar CCM Customer
” Simply put, MHC is easy to work with, they provide excellent solutions, and they are extremely responsive. ”
![MHC in the SPARK MatrixTM 2026 [Recovered]_Badge](https://www.mhcautomation.com/wp-content/uploads/2026/07/MHC-in-the-SPARK-MatrixTM-2026-Recovered_Badge.png){kind=icon}
