WEBINAR
Closing the AI Explainability Gap in Insurance
Tuesday | June 9, 2026 | 12:00 PM CDT
Presenters: Andy Young (TreelinePress), Rao Tadepalli (Insurance Industry Expert) and Emily Washington (MHC)
Across the U.S., AI accountability is becoming harder for insurers to ignore. Driven by NAIC standards and a growing wave of state-based transparency requirements, insurers are under increasing pressure to explain AI-driven decisions—especially when those decisions affect policyholders.
The challenge is not just building or governing AI models. It is being able to clearly communicate decisions in the disclosures, notices, and other communications policyholders receive.
This webinar explores what is changing, where explainability gaps create compliance risk, and how insurers can turn AI-driven decisions into clear, defensible communications across channels, workflows, and systems—before those gaps become compliance risk.
You’ll learn:
- How AI accountability is evolving in U.S. insurance
- Why explainability must reach customer communications
- Where AI-driven decisions create the most risk
- How to operationalize explainability across channels, workflows, and systems
Meet the Presenters
Andy Young, Founder of TreelinePress
Andy Young is the founder of TreelinePress and host of the Above the Treeline podcast, where he examines the transformation of customer communications across print, mail, digital delivery, AI, and regulated industries. His work focuses on where the market is moving beneath the surface, connecting shifts in technology, regulation, capital markets, and customer behavior. Through TreelinePress, Andy works with service providers, technology vendors, and enterprise leaders seeking a clearer view of the future of customer communications.
Rao Tadepalli, Insurance Industry Expert and CIO
Rao Tadepalli is a veteran CIO and insurance industry expert with over two decades of experience in insurance operations, governance, and audit readiness. A member of Forbes Technology Council, Rao is a recognized industry thought leader, advisor, author, and speaker who has advised Guidewire and several Silicon Valley startups. In this webinar, Rao will provide insurance industry perspective on how AI accountability and explainability are reshaping compliance, operations, and customer-facing communications.
Emily Washington, Head of Products, MHC
Emily Washington brings over 20 years of experience in enterprise SaaS, leading product strategy, cloud and AI transformations, and high-performing teams. She specializes in aligning product innovation with real-world business needs to deliver measurable customer impact. In this webinar, Emily will share practical approaches to operationalizing explainability—translating AI-driven decisions into clear, compliant communications across workflows, channels, and customer touchpoints.