Insurance Customer Experience

Personalized correspondence can make a big difference in an industry where legalese and fine print is a mainstay of communications.

Insurance Customer Experience

Customer-Centric Correspondence for
Property and Casualty Providers

Customers are Driving Digital Transformation

Property and Casualty Insurers constantly evolve to address increased regulation, rapid technological advances, changing customer behavior, and competition from new providers. The rise of the Gig and Share Economies creates demand for new and innovative products such as short-term insurance policies while borrowing a friend’s car, offering rideshare services, or a one-time vacation rental of a home. Meanwhile, the shifting demographics of insurance buyers towards those who grew up in the digital age further intensifies the need for enhanced customer communications capabilities.

New insurers leveraging the latest technologies challenge established providers with legacy core systems. Both of these groups strive to provide a digital differentiation—a customer experience that exceeds the needs of today’s policyholders and sets them apart from competitors.

As a result, senior insurance executives state that their top two priorities are strengthening their technological capabilities and customer experience initiatives. Some take this opportunity to redesign entire processes and organization charts to more efficiently meet customer demands, while others search for technologies to improve customer engagement without a full lift and replace of core systems.

Support Existing Customers

A Compelling User Experience

As online retailers continue to raise the bar, insurers’ digitally savvy customers and distribution partners expect similar experiences with all of their online transactions, including the distribution and purchase of products. Again, data will underpin key features such as personalization on a mass scale. And the growing adoption of new devices such as digital voice assistants / smart speakers will continue to drive the need for device-agnostic user experiences.

Technological Change

Digital Differentiation

Putting the customer at the center of the business is a driving success factor for any core transformation effort. With the rise of customer portals and digital platforms, insurers can now focus on customizing the digital layer while retaining the back-end core.


Customer Communications for Insurers Guide

Customer Communications for Insurers banner

Why Do Insurers Need a Customer Communication Platform?

Customer communication preferences change as rapidly as new
technologies do. Relying on single-core systems or on multiple applications to support constantly evolving customer communication demands becomes infeasible due to the cost, time and difficulty involved in upgrading them.

Learn how MHC customer communications management solutions empower insurers to engage their customers with personalized communication capabilities.

Download Our Guide

Enable Stronger Connections with Your Insurance Customers

From quote to claim to policy renewal, MHC’s communication and digital experience software accelerates customer interactions, reduces manual data entry, and fosters stronger connections with your policyholders.

Insurers worldwide leverage customer correspondence software to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand document automation. Keep compliance at the forefront while also caring enough to meet your customers where they’re at through personalized communications, all with the help of MHC automation. 


Claims automation software helps you optimize workflows and foster stronger connections with policyholders.

Claims Correspondence

Design and deploy consistent, personalized communications through a variety of delivery channels both automatically and manually.

Policy Correspondence

Automate policy processes, tackle complex document workflows, streamline compliance and eliminate human errors.

Here’s What Our Customers Think

NeKiya Z.
Senior Accountant II
Enterprise (> 1000 emp.)

Unlock Your business potential with MHC 

I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be.

quote marks-dark

Mary MacDonald
Accounts Payable Manager
Cherry Creek School District

What is nice about workflow is that it helps us organize our work better – we know if we already sent something out for approval or not and where the invoice is in the process. Before, that was done manually with files and piles.

Rebecca G.
Asst VP Financial Systems & Payroll
Enterprise(> 1000 emp.)

Excellent Solutions & Great Customer Service

MHC offers solutions to streamline business processes that take your efficiency to the next level. They truly care about their customers and go above and beyond to ensure that the products they offer function well.

Patrick H.
Enterprise(> 1000 emp.)

Well planned,intuitive and accommodating software with a most willing and congenial support staff.

The support staff is extremely valuable. They have even gone beyond their expected scope to ferret out solutions with us. All businesses have their nuances and they helped us meet those needs.

MHC – Phenomenal company to work with!”

MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses.

See MHC in Action!

Experience the ease of configurable workflows. Experience the autonomy of self-service access. Experience the freedom of eliminating mundane tasks.

Get a no-obligation demonstration of MHC’s award-winning solutions and see the difference for yourself!

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