Modernize Insurance Operations with Confident, Compliant Automation
Underwriting, claims, and servicing teams can now move faster, reduce manual effort, and deliver compliant, accessible communications—without disrupting your core insurance systems.
Trusted by leading carriers
Communications generated
for customers last year
Weeks
Time to deploy
not months
Default templates
to get started fast
G2 Reviews from MHC Customers
” Excellent, responsive, prompt and accurate service.
We have done business with them for several years now through staff changes and software changes. MHC staff are always dependable, responsive, flexible within reason and helpful. “
” Unlock Your business potential with MHC Software
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations. “
” Excellent Customer Service
MHC provides amazing customer service and has solutions to meet all of our document needs. We have improved our employee experience by making more employee documents available in self-service portal. “
” Our messy compliance headaches vanished with MHC Software’s organized workflow
The audit trail every change in documents and viewing access is equally very comforting to our regulatory compliance requirements. “
” MHC finally untangled our complex regulatory reporting nightmares
I like the ease with which MHC helps us to generate contracts with new service providers. (…) Intuitive dashboard can also help me view all the pending facilities work order approvals within a short time period across our different locations. “
” Effortlessly Tracks Documents, Clean Interface
I appreciate how MHC solves the problem of losing documents or having them scattered in different places by keeping everything in one place, making it easy to find and track what I need. (…) It is very user-friendly and doesn’t require me to be a technical expert to navigate it. “
” A solid boost to our process efficiency
The thing I like most about MHC is that it can be used in conjunction with tools that we use comfortably, primarily our ERP and document systems. (…) Document routing saves me loads of manual work due to the number of features. “
” Faster approvals every day
I like the way MHC manages the movement of documents. I am in it often and therefore the uniform frequency makes it all predictable. It also integrates well with our ERP, hence no possible stagnation of issues. These features, particularly those regarding routing and automated steps, maintain a reduced workload on my side. “
Recognized as a leader by industry analysts
Leading industry analysts recognize the platform’s ability to transform customer communications, praising its innovative approach and enterprise-grade capabilities.
“MHC’s modern CCM platform has customer-centricity at its heart, enabling it to empower customers to meet their evolving business goals.”
~ Aspire Analyst Report
Read the 2026 QKS Group SPARK Matrix™ CCM Report
Every CCM vendor claims AI. This independent analyst report cuts through the noise — ranking platforms on actual delivery. MHC is named a Market Leader.
Why Automation
Automation and AI are a Critical Lever for Insurance Carriers
Insurance leaders are under growing pressure to improve speed, efficiency, and experience—while controlling costs and meeting regulatory demands. Leading analyst firms consistently point to automation as a critical lever:
A smooth automated workflow can significantly enhance efficiency and deliver meaningful cost savings, with realistic expectations of
30%
reduction.
Underwriters spend up to
40%
of their time on non‑core, administrative work, representing tens of billions in lost productivity—work that can be reduced through automation and intelligent document processing.
Poor digital experiences drive churn:
nearly half
of insurance customers are willing to switch providers for better digital interactions, making automated, clear, and timely communications essential to retention.
Benefits
The Strategic Benefits of Insurance Automation Across Underwriting, Claims, and Servicing
Accelerate quote-to-bind and policy issuance
Remove manual steps, template sprawl, and data hunting so underwriting and operations teams can move at the speed the business demands, not legacy systems.
Reduce operational costs and eliminate rework
Automate document generation, workflows, and data mapping to eliminate repetitive tasks and free staff to focus on underwriting judgment, claims resolution, and service quality.
Deliver clear, compliant, accessible communications
Ensure every policy, endorsement, and notice is accurate, personalized, and accessibility‑compliant before delivery—reducing remediation and regulatory risk.
challenges
The Persistent Challenges Slowing Insurance Operations
Manual, fragmented processes across underwriting, claims, and servicing that slow turnaround times and increase errors
Rising compliance and accessibility requirements, often addressed after documents are generated—creating remediation costs
Legacy CCM and core systems that make modernization expensive, risky, and slow
solutions
MHC NorthStar CCM: Your Solution to Insurance Communication Problems
Dynamic document generation and content fragments
Reduce template volume while supporting complex policies, endorsements, and specialty products.
Real time data capture and built in ETL
Design documents first, then map data later—pulling simultaneously from Guidewire, Duck Creek, and legacy systems.
Workflow orchestration across the policy lifecycle
Eliminate manual handoffs and delays from quote through issuance, servicing, and claims.
Accessibility-by-Design and compliance controls
Validate accessibility and compliance before delivery, reducing remediation and audit risk.
Flexible deployment and API first architecture
Deploy on‑prem, cloud, or hybrid environments without disrupting core systems.
USE CASES
Insurance Automation in Practice: From Quote‑to‑Bind Through Renewal
Underwriting & Policy Issuance
Accelerate quote‑to‑bind with automated document assembly, real‑time data ingestion, and dynamic policy generation.
Claims Communications
Generate clear, timely, and accessible claims correspondence that reduces inbound status calls and improves customer satisfaction.
Broker & Agent Communications
Deliver smooth, interactive, personalized communications that retain brokers and reduce back‑and‑forth.
Digital Transformation Initiatives
Modernize CCM without replacing core systems, enabling faster ROI and phased transformation.
IT Led Modernization
Reduce integration complexity and governance risk while scaling communications across lines of business.
Compliance & Governance
Enterprise-Grade Compliance and Security
Peace of Mind
Encryption, secure access, and compliance-ready workflows are built in, so you can meet regulatory standards with confidence.
Access Controls
Only authorized users can make changes, reducing risk and supporting regulatory requirements.
Specialty Insurance Is Fundamentally Different from Personal Lines
Policies are highly customized, judgment-heavy, and exception-driven. Traditional core policy systems are designed for personal lines, so specialty insurance defaults to manual work—emails, Word documents, PDFs, and ad hoc coordination across underwriting, legal, and operations. This isn’t a failure of execution; it’s a mismatch between system design and the complex requirements of specialty insurance.
How Customers Succeed with MHC Software
Industry:
Healthcare Benefits Administration
Location:
United States
Size:
Third-party administrator (TPA) with 500+ employees
Primary Use Case:
Document composition and delivery; secure payment processing and remittance
Scale:
1M+ annual communications; 54,000 ACH payments and 10,000 checks annually
