Software for Technology and Business Services
When you’re in the business of helping businesses work better, automation software can be your best key to success.
Onward and Upward with Technology
and Business Services by MHC
As a technology and business services company, MHC understands the need to practice what you preach to your customers. When you’re selling your stellar products and services to other companies, you also need to ensure your own enterprise reflects what you’re offering. More than that, you need systems that empower you to meet the high demands of customer support, customer education, and product integration into various business systems and ERPs. Because we get what you do and why you need to do it, MHC automation is the best solution to put your best foot forward.
This is the holy grail for any business: to finally have systems in place that streamline document processing and internal workflows so efficiency and accuracy is in the forefront. MHC’s Workflow Process Automation works in your business, with your existing ERP and systems, to demonstrate that you’re drinking your own Koolaid when it comes to offering technology and business services.
No volume of documents is too great for MHC’s Batch Communications to handle. Easily prepare and distribute routine or scheduled communications to your customers that are personalized, branded, and accurate. For one-off messaging that falls outside of normal routines, On-Demand Communications ensure the same output and accuracy.
Organize and track the back-and-forth correspondence occurring between your technology or business services company with the power of MHC’s CCM solution. By logging every interaction and recording preferences of individual customers, you can focus more on the products and service you provide to businesses while your customers appreciate your responsive messaging.
From their first awareness of your business throughout their lifecycle as a customer, experience should be constantly improved, iterated, and innovated. As the world brings us new ways to interact with customers with each passing day, MHC’s CX Automation solution ensures you are using all of the tools in the communications toolbox and creating exceptional CX.
You’re already aware that technology has brought us so many alternatives for communicating beyond printed paper or even emails. Today your customers use multiple apps and mediums to send and receive communications, and MHC’s Omnichannel Communications empower you to use the best combinations of any of them to reach the customers that prefer those channels.
It’s all too easy for a business to have an abrupt or excessive business-like tone in communications; we forget that we’re interacting with humans on the other side of our message. Through MHC’s Personalized Communications functionality, you can add that slight yet important personalized touch to your documents and messaging, ever-increasing the likelihood of your customers engaging more.
Your business is focused on delivering options in areas that help a company keep running. When you can also demonstrate accessibility and instant access to vital documents, such as for tax and compliance, impressing your customers is just one added benefit. Your accounting teams will also appreciate MHC’s Tax and Compliance Document Digital Deliver for being a true time-saver.
MHC Buyer’s Guide
Find out how MHC solutions can help your business accelerate automation.
Overcome Challenges in Technology and Business Services with MHC
We Have Your Existing Tech in Mind
with MHC Technology
You’re a company that wields technology to the extent that you help other businesses wield theirs. It stands to reason you always have an eye for how systems can and should work better in your own company; after all, by seeing to your own optimizations you become your own testimonial to your customers that technology really can work for them.
You understand that finding a solution that seamlessly integrates with existing data in a company’s technology is a tough find; so many solutions sell high yet perform low in this area, revealing hiccups and obstacles only once the purchase is made. MHC’s automation is the exception: it integrates with your business data and platforms you’re already using, such as Oracle, Microsoft, Infor, SAP, and many others. No longer do you need to sweat the details that typically pop up to frustrate you later. With MHC, you have the solution that was so tough to find yet works so well with your business processes.
Functionalities such as MHC’s high-volume document production, batch and on-demand communications, and our developer toolkit all hook right in to your business data and allow you to start realizing increased success and decreased inefficiency right away.
Serving Your Business with MHC Automation
So You Can Serve Others
Business services truly runs the spectrum in all the ways and areas you can help other companies achieve more than they were previously. As you focus on the various departments, tasks, and processes you can help improve for your customers, the communications and experience aspects may not necessarily be front of mind as you work on what you do best. Yet your customers, while being supported by you to optimize their business, still need to feel heard, make easy contact with your teams, and have an exceptional experience throughout their interactions with your company.
MHC automation has the solutions you need to cover this area of your company so you can focus on the more hands-on approach to business services you provide. As a unified platform providing customer experience automation and customer communications management, your customers will feel the extra special treatment you send them through personalized messaging that even reflects their preferences for language and tone of voice. Additionally, you can offer functionalities like interactive documents that look and feel like webpages, as well as centralized communication so each team and individual has appropriate role-based access to customer data.