Explore Our Customer Stories
Across industries, MHC customers are transforming the way they create, manage, and deliver essential communications. From modernizing forms and automating workflows to ensuring compliance at scale, these organizations are solving complex challenges—and achieving measurable results. Explore their stories to discover what’s possible for your team.
Read Our Latest Customer Stories
Primary Use Case:
Self-service, on-demand generation of dynamic, data-driven product and sales materials by clients
Document Types:
Catalogs, proposals, product sheets, policy documents, and more
When document complexity outpaced growth, this MarTech company rethought how publishing should work. See how MHC NorthStar CCM helped them scale dynamic, data-driven content faster—without engineering bottlenecks.
Industry:
Construction Management
Location:
HQ in the United States; global operations
Size:
17K+ customers; 4K+ employees
Primary Use Case:
Document generation within Procore’s platform, driven by configuration and tailored to the unique construction and financial needs of their customers
Document Types:
Contracts, invoices, change orders, work orders, inspection forms, and more
To support thousands of customers with unique document needs, Procore needed a scalable, dynamic solution. With MHC NorthStar CCM, they accelerated the generation of personalized construction documents—without disrupting workflows.
Industry:
Healthcare
Location:
Mid-Atlantic United States
Size:
15K+ employees across a multi-site care network
Primary Use Case:
AP payment optimization for virtual card and premium ACH with rebate generation
Scale:
$1.5B+ in AP spend managed by MHC
As rebate growth began to level off, this health system needed a better way to unlock value from existing payment programs. See how MHC NorthStar Payments Plus helped them generate new revenue by embedding rebate-eligible payments directly into AP workflows.
Industry:
Healthcare Benefits Administration
Location:
United States
Size:
Third-party administrator (TPA) with 500+ employees
Primary Use Case:
Document composition and delivery; secure payment processing and remittance
Scale:
1M+ annual communications; 54,000 ACH payments and 10,000 checks annually
To overcome costly, disconnected workflows, this healthcare organization needed greater control and efficiency. With MHC NorthStar CCM and MHC NorthStar AP Payments, they modernized billing operations and accelerated document and payment processes.
Industry:
Healthcare
Location:
United States
Size:
1000+ employees
Primary Use Case:
Automating, securing, and simplifying year-end distribution of W-2s, 1099s, and AP checks
Scale:
Thousands of employee and vendor documents processed annually
As manual workflows and legacy systems created security risks and slowed year-end processing, this healthcare network needed a modern approach. See how MHC NorthStar AP solutions helped them automate tax and payment workflows while improving security and efficiency.
Industry:
Technology / IT Services (Global IT & Consulting)
Location:
Global (400 offices across 40 countries)
Size:
95,000+ employees
Primary Use Case:
Document automation for payment-related communications (generation of SWIFT forms, confirmations, regulatory documents)
Scale:
Payment platform supporting financial institutions worldwide; high-volume document generation at scale
To support growing demand for payment-related documents, this global IT firm needed a faster, more scalable solution. With MHC NorthStar CCM, they streamlined document automation and significantly reduced processing times across their platform.
Industry:
Financial Services / Financial Institutions
Location:
Global
Size:
95,000+ employees
Primary Use Case:
Document automation for payment-related communications and regulatory documents
Scale:
High-volume, global document generation for payment platforms
As outdated tools and manual processes slowed document production, financial institutions needed a faster, more scalable approach. See how MHC NorthStar CCM enabled them to generate compliant, data-driven payment documents in seconds.
Industry:
Healthcare /Insurance and In-Home Care
Location:
United States
Size:
12 million members and 10K+ healthcare professionals
Primary Use Case:
Patient communications and onboarding for health plans
Scale:
100+ templates across multiple healthcare brands
To support growing communication needs across multiple healthcare plans, Optum Home & Community needed greater speed and control. With MHC NorthStar CCM, they streamlined patient communications and improved compliance at scale.
Industry:
Healthcare
Location:
Hot Springs, Wyoming, USA
Size:
Regional healthcare provider with 100+ employees
Primary Use Case:
Accounts payable automation
Scale:
900,000+ annual outputs
Hot Springs Health is a regional healthcare provider committed to high-quality care. To support its mission, the organization depends on efficient billing and accounts payable operations. To better serve patients and vendors, Hot Springs Health turned to MHC to modernize its financial processes.
Industry:
Healthcare
Location:
Springfield, Missouri, USA
Size:
6 hospitals, 1,050 beds, serving 25 counties
Primary Use Case:
Document imaging, invoice routing/approvals, check printing
Scale:
245,000 invoices annually; 50% of staff access W-2s and 1095s electronically
As manual processes and legacy systems made it difficult to manage high volumes of documents, CoxHealth needed a more efficient and scalable solution. See how MHC NorthStar enabled them to streamline document workflows, improve accuracy, and gain greater control over critical communications.
Industry:
Public Sector
Location:
State of New Hampshire, USA
Size:
State government serving ~1.3 million citizens
Primary Use Case:
Accounts payable automation and invoice processing optimization
Scale:
~42,000 AP transactions per month across 65 agencies
As paper-based workflows and manual handoffs slowed accounts payable processes, the State of New Hampshire public sector organization needed a more efficient, cost-effective approach. See how MHC helped them streamline AP operations, accelerate processing, and achieve ROI in just seven months.
Industry:
Manufacturing (Ophthalmic lenses & optical solutions)
Location:
Headquarters: Charenton-le-Pont, France
Size:
69K employees
Primary Use Case:
High volume rendering & printing; stabilize output; consolidate templates
Document Types:
Work orders, packing slips, invoices, labels, customer communications
As disconnected processes and manual intervention caused frequent failures and delays, Essilor International S.A. needed a more reliable and scalable approach to document output. See how MHC NorthStar CCM helped them streamline rendering and printing, improve stability, and support high-volume operations globally.
Industry:
Transportation / Shipping (Marine & Logistics)
Location:
Canada, Headquarters: St. Catharines, Ontario
Size:
16K employees
Primary Use Case:
Document management and workflow automation across finance and HR
Document Types:
Multi-location operations; processes thousands of finance, procurement, and HR documents monthly
As operating across multiple locations made information sharing and approvals difficult, Algoma Central Corporation needed a more efficient way to access and manage documents. See how MHC helped them streamline workflows and improve decision-making across finance and HR.
Industry:
Healthcare / Nonprofit Healthcare Provider
Location:
United States (Midwest)
Scale:
Multi-location operations with enterprise-wide adoption across AP and HR
Primary Use Case:
Document management and retrieval across accounts payable and HR
Document Types:
Invoices, purchase orders, expense reports, check requisitions, employee personnel files, HR forms, benefit enrollment documents
As manual, paper-heavy processes slowed document retrieval and limited efficiency, this healthcare organization needed a more streamlined approach. See how MHC helped them digitize documents and extend automation from accounts payable to HR—improving access, accuracy, and productivity.
Industry:
Education / K–12 School District
Location:
Algonquin, Illinois, United States
Scale:
19,300+ documents processed monthly across multiple departments and schools
Primary Use Case:
Document management and employee self-service across finance, procurement, payroll, and HR
Document Types:
Pay stubs, W-2s, 1095-Cs, invoices, purchase orders, AP checks, vendor forms, employee documents
As paper-based processes increased costs and limited efficiency, Community Unit School District 300 needed a more modern approach. See how MHC helped them digitize document workflows, enable employee self-service, and reduce administrative costs across the district.
Read Our Financial Services Customer Stories
Industry:
Financial Services / Financial Institutions
Location:
Global
Size:
95,000+ employees
Primary Use Case:
Document automation for payment-related communications and regulatory documents
Scale:
High-volume, global document generation for payment platforms
As outdated tools and manual processes slowed document production, financial institutions needed a faster, more scalable approach. See how MHC NorthStar CCM enabled them to generate compliant, data-driven payment documents in seconds.
Read Our Healthcare Customer Stories
Industry:
Healthcare
Location:
Mid-Atlantic United States
Size:
15K+ employees across a multi-site care network
Primary Use Case:
AP payment optimization for virtual card and premium ACH with rebate generation
Scale:
$1.5B+ in AP spend managed by MHC
As rebate growth began to level off, this health system needed a better way to unlock value from existing payment programs. See how MHC NorthStar Payments Plus helped them generate new revenue by embedding rebate-eligible payments directly into AP workflows.
Industry:
Healthcare Benefits Administration
Location:
United States
Size:
Third-party administrator (TPA) with 500+ employees
Primary Use Case:
Document composition and delivery; secure payment processing and remittance
Scale:
1M+ annual communications; 54,000 ACH payments and 10,000 checks annually
To overcome costly, disconnected workflows, this healthcare organization needed greater control and efficiency. With MHC NorthStar CCM and MHC NorthStar AP Payments, they modernized billing operations and accelerated document and payment processes.
Industry:
Healthcare
Location:
United States
Size:
1000+ employees
Primary Use Case:
Automating, securing, and simplifying year-end distribution of W-2s, 1099s, and AP checks
Scale:
Thousands of employee and vendor documents processed annually
As manual workflows and legacy systems created security risks and slowed year-end processing, this healthcare network needed a modern approach. See how MHC NorthStar AP solutions helped them automate tax and payment workflows while improving security and efficiency.
Industry:
Healthcare /Insurance and In-Home Care
Location:
United States
Size:
12 million members and 10K+ healthcare professionals
Primary Use Case:
Patient communications and onboarding for health plans
Scale:
100+ templates across multiple healthcare brands
To support growing communication needs across multiple healthcare plans, Optum Home & Community needed greater speed and control. With MHC NorthStar CCM, they streamlined patient communications and improved compliance at scale.
Industry:
Healthcare
Location:
Hot Springs, Wyoming, USA
Size:
Regional healthcare provider with 100+ employees
Primary Use Case:
Accounts payable automation
Scale:
900,000+ annual outputs
Hot Springs Health is a regional healthcare provider committed to high-quality care. To support its mission, the organization depends on efficient billing and accounts payable operations. To better serve patients and vendors, Hot Springs Health turned to MHC to modernize its financial processes.
Industry:
Healthcare
Location:
Springfield, Missouri, USA
Size:
6 hospitals, 1,050 beds, serving 25 counties
Primary Use Case:
Document imaging, invoice routing/approvals, check printing
Scale:
245,000 invoices annually; 50% of staff access W-2s and 1095s electronically
As manual processes and legacy systems made it difficult to manage high volumes of documents, CoxHealth needed a more efficient and scalable solution. See how MHC NorthStar enabled them to streamline document workflows, improve accuracy, and gain greater control over critical communications.
Industry:
Healthcare / Nonprofit Healthcare Provider
Location:
United States (Midwest)
Scale:
Multi-location operations with enterprise-wide adoption across AP and HR
Primary Use Case:
Document management and retrieval across accounts payable and HR
Document Types:
Invoices, purchase orders, expense reports, check requisitions, employee personnel files, HR forms, benefit enrollment documents
As manual, paper-heavy processes slowed document retrieval and limited efficiency, this healthcare organization needed a more streamlined approach. See how MHC helped them digitize documents and extend automation from accounts payable to HR—improving access, accuracy, and productivity.
Read Our Software Customer Stories
Primary Use Case:
Self-service, on-demand generation of dynamic, data-driven product and sales materials by clients
Document Types:
Catalogs, proposals, product sheets, policy documents, and more
When document complexity outpaced growth, this MarTech company rethought how publishing should work. See how MHC NorthStar CCM helped them scale dynamic, data-driven content faster—without engineering bottlenecks.
Industry:
Construction Management
Location:
HQ in the United States; global operations
Size:
17K+ customers; 4K+ employees
Primary Use Case:
Document generation within Procore’s platform, driven by configuration and tailored to the unique construction and financial needs of their customers
Document Types:
Contracts, invoices, change orders, work orders, inspection forms, and more
To support thousands of customers with unique document needs, Procore needed a scalable, dynamic solution. With MHC NorthStar CCM, they accelerated the generation of personalized construction documents—without disrupting workflows.
Industry:
Technology / IT Services (Global IT & Consulting)
Location:
Global (400 offices across 40 countries)
Size:
95,000+ employees
Primary Use Case:
Document automation for payment-related communications (generation of SWIFT forms, confirmations, regulatory documents)
Scale:
Payment platform supporting financial institutions worldwide; high-volume document generation at scale
To support growing demand for payment-related documents, this global IT firm needed a faster, more scalable solution. With MHC NorthStar CCM, they streamlined document automation and significantly reduced processing times across their platform.
Read Our Public Sector Customer Stories
Industry:
Public Sector
Location:
State of New Hampshire, USA
Size:
State government serving ~1.3 million citizens
Primary Use Case:
Accounts payable automation and invoice processing optimization
Scale:
~42,000 AP transactions per month across 65 agencies
As paper-based workflows and manual handoffs slowed accounts payable processes, the State of New Hampshire public sector organization needed a more efficient, cost-effective approach. See how MHC helped them streamline AP operations, accelerate processing, and achieve ROI in just seven months.
Industry:
Education / K–12 School District
Location:
Algonquin, Illinois, United States
Scale:
19,300+ documents processed monthly across multiple departments and schools
Primary Use Case:
Document management and employee self-service across finance, procurement, payroll, and HR
Document Types:
Pay stubs, W-2s, 1095-Cs, invoices, purchase orders, AP checks, vendor forms, employee documents
As paper-based processes increased costs and limited efficiency, Community Unit School District 300 needed a more modern approach. See how MHC helped them digitize document workflows, enable employee self-service, and reduce administrative costs across the district.
Read Our Customer Stories
Industry:
Manufacturing (Ophthalmic lenses & optical solutions)
Location:
Headquarters: Charenton-le-Pont, France
Size:
69K employees
Primary Use Case:
High volume rendering & printing; stabilize output; consolidate templates
Document Types:
Work orders, packing slips, invoices, labels, customer communications
As disconnected processes and manual intervention caused frequent failures and delays, Essilor International S.A. needed a more reliable and scalable approach to document output. See how MHC NorthStar CCM helped them streamline rendering and printing, improve stability, and support high-volume operations globally.
Read Our Customer Stories
Industry:
Transportation / Shipping (Marine & Logistics)
Location:
Canada, Headquarters: St. Catharines, Ontario
Size:
16K employees
Primary Use Case:
Document management and workflow automation across finance and HR
Document Types:
Multi-location operations; processes thousands of finance, procurement, and HR documents monthly
As operating across multiple locations made information sharing and approvals difficult, Algoma Central Corporation needed a more efficient way to access and manage documents. See how MHC helped them streamline workflows and improve decision-making across finance and HR.