Financial Services
Customer Experience

Engaging and personalized correspondence make a big difference when the topic is money.

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Customer Engagement for Banks,
Wealth Management, and Lending

Financial Services at the Crossroads of Digital Transformation

Businesses in every industry strive to meet the high customer service expectations of today’s digitally proficient consumers. Banks, wealth management, and lending and mortgage providers recognized this trend and developed customer portals and mobile apps that granted 24×7 access to account information, balances, and transactional data. However, a recent survey of industry customers by Qualtrics indicated a Net Promoter Score of -16%, indicating that financial institutions must continue to improve the customer experience in banking.

Customer Engagement for Banks

Established providers with legacy core systems are being challenged by new entrants in the industry who leverage the latest technologies. All of these Finance providers recognize the need to establish a digital differentiation that sets them apart and engages their customers.

Some financial institutions redesign entire processes to more effectively meet their customer expectations, while others implement financial services customer experience software without undertaking an overhaul of core systems.

Alternatively, some financial institutions seek to differentiate themselves with improved customer experience, online portals with rich analytics, and clear, straight-forward statements. 

Meanwhile, others focus on increasing revenues by inserting personalized cross-sell and up-sell marketing messages into customer correspondence and monthly statements.

Banks, investment and lending firms greet all of these challenges with automated yet personalized customer communications regarding account creation, promotions, and regulatory notices. Interactive analytics empower their customers to research spending and savings habits, investment options, or the impact of accelerated debt payoff. Monthly statements delivered via the customer’s preferred channel improves the customer experience in banking and financial services and lowers print and postal costs.

FINANCIAL SERVICES INDUSTRY OUTLOOK

Optimism for Financial Services

There’s a new kind of promise in the financial sector—and possibly no better time than now for transformation. Economic fundamentals are strong, the regulatory climate is favorable, and transformation technologies are more readily accessible, powerful, and economical than ever before.

Financial Services Industry Outlook
Rising Expectations

RISING EXPECTATIONS

Focus on Customer Experience

Customer expectations are being shaped by their interactions outside of the financial services industry—they increasingly want the type and quality of service they receive from industries that place a significant focus on customer experience.

CCM FOR FINANCE VIDEO

Manny Hates His Bank

How You Can Get Customer Communications Management (CCM) Wrong

Enable Stronger Connections
with Financial Services Customers

From marketing and account creation to statements and self-service analytics, MHC’s banking customer experience software strengthens customer interactions, curtails print and postal costs, and fosters loyal connections with customers.

Banks, lenders, and wealth management firms worldwide leverage customer communication software by MHC to enhance their customer engagement, reduce operating costs, and control the inherent risks associated with high volume and on-demand document generation. Your business can achieve the same power found in stronger customer connections; one way to get started is request your personalized demonstration of how MHC can take your business farther. 

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Customer Communications for Finance Guide

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Why Do Banks and Wealth Management Firms Need a Customer Communication Platform?

Customer communication preferences change as rapidly as new technologies do. Financial services providers leverage either a single core system or multiple applications for different aspects of their business.

Learn how MHC customer communications management solutions empower finance experts to engage their customers with personalized communication capabilities.

Download Our Guide

You May Also Be Interested in the Following

Banking Correspondence

Onboard customers leveraging a variety of channels, never re-entering the same data twice. Provide personalized welcome kits, up-sell and cross-sell marketing messages, customized statements and correspondence.

Lending Correspondence

Capture paper or digital applications from multiple devices. Engage with borrowers leveraging personalized letters and correspondence. Empower consumers with meaningful statements and analytics.

Wealth Management Communications

Provide meaningful, clear and engaging investment reports and statements. Empower investors with interactive analytics and research documents. Engage with customers via personalized correspondence.

Here’s What Our Customers Think

NeKiya Z.
Senior Accountant II
Enterprise (> 1000 emp.)

Unlock Your business potential with MHC 

I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be.

quote marks-dark
MHC has proven to be a great software that has helped us with our financial documents”

This software creates bank files for our invoices and payroll. It also formats financial data into easy-to-read documents that can be read online or emailed.

Rebecca G.
Asst VP Financial Systems & Payroll
Enterprise(> 1000 emp.)

Excellent Solutions & Great Customer Service

MHC offers solutions to streamline business processes that take your efficiency to the next level. They truly care about their customers and go above and beyond to ensure that the products they offer function well.

Well planned,intuitive and accommodating software with a most willing and congenial support staff.

Adding new bank positive pay formats, reconciliation uploading and the ability for employees no longer with the company to access their reporting documents. They have the ability to keep track of modifications solely for our needs.

MHC – Phenomenal company to work with!”

MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses.

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See MHC in Action!

Experience the ease of configurable workflows. Experience the autonomy of self-service access. Experience the freedom of eliminating mundane tasks.

Get a no-obligation demonstration of MHC’s award-winning solutions and see the difference for yourself!

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