MHC Blog • Enterprise & Business Automation • CCM • CX • DX • ECM

Customer Journey Mapping Software: Spark Engagement at Critical Points of the Journey

MHC Team October 5, 2022

The first step toward improving your organization’s CX is getting a better understanding of exactly how customers interact with your business. Let’s take a closer look at what these customer journeys mean to your organization, and how an automated mapping solution can help to attract and retain those potential customers. (…)

Is it Time for Your Organization to Embrace Digital Transformation?

MHC Team September 23, 2022

Metrics matter. Join Brian Rosenberg, CEO of TRG Consulting, as he goes into an in-depth examination/analysis/breakdown of how AP and Procure-to-Pay operations can be transformed through metrics. (…)

Document Template Management Software: Features, Benefits, and What to Know Before You Buy

MHC Team September 22, 2022

The higher the volume of document templates you manage, the greater the challenge of making sure you’re creating those documents accurately. Learn how automation can eliminate template overflow, improve customer communications, and create a faster, more agile document template management process. (…)

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Omnichannel vs. Multichannel Customer Communications: Knowing the Difference and Understanding Your Needs

MHC Team September 21, 2022

Discover the key differences between omnichannel and multichannel customer communications, how each of them works, and how they can improve communication with customers! (…)

Correspondence Management Software: A Scalable Approach to Customer Communication

MHC Team September 20, 2022

Personalized customer correspondence is easy to make when you have automation on your side. Discover the many features and benefits of correspondence management software and explore our live samples to see it in action! (…)

Metrics and KPIs to Improve Your P2P Processes

MHC Team August 11, 2022

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Boost Profitability with the Right Customer Communication Management Strategy

Elizabeth Allen July 28, 2022

With Kaspar Roos, founder and CEO of Aspire Customer Communications Services, we took a look at the evolving trends in customer communication management strategy, how to meet your customers’ ever-changing needs, and how to take full advantage of having extended engagement with your audience. (…)

5 Simple Solutions to Common Paper Document Storage Problems

Elizabeth Allen July 26, 2022

It’s daunting just how much paper flows through an organization every year. Add onto that the unique federal or industry regulations regarding the amount of time each paper document must be maintained, and you suddenly have a very large issue. Discover 5 simple solutions to the most common paper document storage problems! (…)

Create a More Efficient AP Workflow

Elizabeth Allen June 30, 2022

Find out how important a well-oiled accounts payable workflow is to an organization, regardless of industry. Discover what an AP workflow is and why it matters, and ultimately, what your AP team can do to benefit from a well-structured accounts payable workflow. (…)

AP Automation: Your Tool to Survive the Great Resignation

MHC Team June 14, 2022

With unprecedented challenges in attracting and retaining staff, find out how AP automation can help you survive The Great Resignation by creating a more digital workplace! (…)

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