Explore Our Resources
Take a moment to browse! Our resource hub is packed with blogs, webinars, guides, and other valuable content to keep you up to date on the latest trends and strategies in document automation and customer communications—all in one place. Explore the categories below to find exactly what you’re looking for.
FEATURED REPORT
Read the 2026 QKS Group SPARK Matrix™ CCM Report
Every CCM vendor claims AI. This independent analyst report cuts through the noise — ranking platforms on actual delivery. MHC is named a Market Leader.
Read the Latest Posts
How to Simplify High-Volume Document Generation and Complex Output Management
Discover the inner workings of high volume document generation! These are the biggest document production challenges that organizations have to deal with. Find out how the right automation software helps you solve them! (…)
Insurance Document Automation: Transforming Policy and Claims Processes
Transform insurance operations with automated document processing that reduces claim processing time, minimizes errors, and improves customer satisfaction across the policy lifecycle. (…)
How to Make a Document Look Professional In 15 Steps
Learn how to make a document look professional in 15 steps — plus the automation features and real customer stories that show what’s possible at enterprise scale. (…)
The Ultimate Guide to Document Process Automation
Read our in-depth guide to document process automation! Find out how document production is streamlined with automation and what benefits it brings to businesses! (…)
Auto Finance Is No Longer a Document Workflow—It’s a Communication Lifecycle
Auto finance communications have evolved beyond document workflows. Learn how orchestration and AI are reshaping the borrower experience in auto lending. (…)
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26 Communication Trends for 2026
In 2026 there are more tools to facilitate communication than ever before. Here are 26 of the most effective communication trends in 2026 that will really make a difference for your business (…)
Watch MHC Webinars On-Demand
CCM WEBINAR
Scaling Data-Driven Communications: Lessons from 2-COM
Tuesday | April 14, 2026 | 12 noon CT / 1 pm EDT
In this candid customer conversation, Ryan Boyd shares the architectural decisions that enabled their platform to scale complex, data-driven communications—without embedding document logic in application code. This session offers practical insights for product and IT leaders balancing flexibility, governance, and long-term scalability.
CUSTOMER COMMUNICATIONS
Charting the Course: IT Leaders’ Roadmap to Modernizing Regulated Communications
October 14th, 2025
Still relying on a legacy system to manage your regulated customer communications? Join Aspire CCS’ Kaspar Roos to explore how to modernize regulated communications and build a scalable, compliant, and future-ready strategy.
ACCOUNTS PAYABLE
AP That Pays: Unlock Rebates on Every Payment
September 23rd, 2025
Join MHC’s Blaine Sanderson and Bottomline’s Kevin Monroe to see how MHC NorthStar Payments Plus turns everyday supplier payments into revenue—while cutting processing time in half and eliminating fraud risk.
CUSTOMER COMMUNICATIONS
Supercharge Your Regulatory Communications with a Unified Ecosystem
August 19th, 2025
Join experts from MHC, Box, and MSI to explore how an AI-powered, end-to-end ecosystem can streamline your workflows, reduce compliance risks, and help you deliver personalized, timely communications across all channels.
HEALTHCARE COMMUNICATIONS
Beyond the EMR? Revisiting Your Strategy Around Patient Engagement & Communications
June 24,2025
This webinar features leaders who will examine the assessment required to determine whether core EMR capabilities are sufficient across specific functionality segments.
Read Our Guides
Unlock Content Stored in Legacy Archives with MHC NorthStar CCM
Discover how to automate and transform legacy content—recomposing static print files into modern, metadata-rich communications ready for today’s customer expectations and regulatory demands.
Beyond the EMR: Enhance Your Patient Engagement
This guide outlines how to extend your EMR with automated communication workflows for today’s operational and compliance requirements. Elevate patient engagement with automation.
The Ultimate Guide to Reducing Churn in Financial Services
Still losing customers despite competitive rates and strong products?Discover how your regulated communications can become your most effective tool for retention.
The Ultimate Guide to Interactive Forms
Discover how interactive forms can streamline processes, improve data quality, and delight your customers! Turn static forms into guided experiences—without burdening IT!
Seamless Compliance: A Unified Ecosystem for Regulatory Communications
Download our guide to learn how the MHC + Box ecosystem manages regulatory communications across the entire document lifecycle—efficiently and at scale.
Driving Customer Lifetime Value (CLV) with Better Engagement
Transform communications into engaging touchpoints that boost loyalty and Customer Lifetime Value (CLV). Download the guide to drive retention & profitability.
How AI Drives Better Engagement
Discover how AI transforms customer engagement with hyper-personalized messaging. Learn why MHC’s NorthStar CCM is essential. Download the guide!
Customer Communication Management Buyer's Guide
Everything you need to know about customer communications management (CCM), from benefits and what to look for in your CCM solution, all in one guide.
Accounts Payable Automation Buyer’s Guide
Is your AP team ready for 2024? Embrace the advantages of AP process automation. Download the MHC AP Automation Buyer’s Guide to find out more!
Watch Our Expert Insights Interviews
EXPERT INSIGHT INTERVIEW
Watch Jamie Harris explains how software teams can recognize when they’ve outgrown a DIY or patchwork approach to document generation. He shares why building the first version is different from maintaining many variations, what happens when teams hit the scaling wall, and how a more purpose-built approach is needed to manage templates, data, workflows, approvals, accessibility, auditability, and delivery with greater control.
EXPERT INSIGHT INTERVIEW
As auto and equipment finance becomes more digital, real-time, and AI-driven, lenders are managing customer communications across increasingly fragmented systems, channels, and servicing interactions. Bob Johnson, VP at Odessa, shares how the lending lifecycle is changing and why communication orchestration is becoming increasingly important across modern lending operations.
EXPERT INSIGHT INTERVIEW
P&C insurers are facing pressure from every direction, from catastrophic losses to inflation-driven claims costs. At the same time, customers are scrutinizing rising premiums and are more willing to shop around. In this environment, communications do more than inform policyholders—they are an important lever for protecting revenue and reducing the risk of litigation.
EXPERT INSIGHT INTERVIEW
Community banks are facing a new kind of competitive pressure. How do community banks centralize operations and modernize systems without losing their local voice? In this session, Rodney Frye shares what he’s hearing directly from leaders inside community banks.
Read Our Customer Stories
Healthcare Organization Modernizes Document and Payment Workflows
Working with MHC, this healthcare benefits administrator modernized the full lifecycle of its billing operations—from document generation and delivery to secure payment processing.
Financial Institutions Generate Payment-Related Regulatory Documents with Speed and Scale
Powered by MHC NorthStar CCM, global payments platform delivers compliance-ready documents in seconds—not hours.
Optum Home & Community Streamlines Patient Communications
MHC NorthStar CCM enables faster rollout of health plan notices and patient communications—saving time, effort, and cost.
Global IT Firm Scales the Document Automation Capabilities of Its Payment Platform
Find out how MHC has fueled a Global IT firm to scale the document automation capabilities of its payment platform.
Manufacturing Company Essilor Increased Rendering and Printing Efficiency with MHC
Leading global lens manufacturer redeploys 12 of 14 resources and slashes infrastructure spend by 65% with MHC NorthStar CCM.
CoxHealth - Optimizing printing and document imaging
With MHC, CoxHealth maximized check printing, automated routing and approvals, digitized tax and payroll, and improved their document imaging processes.
Explore our Infographics
Upcoming Events
FinovateSpring 2026
May 5-7, 2026
San Diego, CA
FinovateSpring brings together the brightest minds in financial services to spotlight the innovations and technologies shaping the future of banking. MHC is proud to sponsor this year’s event and looks forward to connecting with financial institutions to discuss smarter, more modern approaches to customer communications.
Infor Service Industries Connect
June 23-25, 2026
Orlando, FL
Infor Service Industries Connect 2026 brings the service industry community together in Orlando to explore innovation, share expertise, and build valuable partnerships. MHC is excited to exhibit, present, and connect with organizations looking to modernize their processes and drive greater efficiency across their operations.