Expert Insights
An Interview Series on Trends, Challenges, and Practical Solutions
In this series, Sharon Jones Malloch speaks with experts rethinking how organizations automate and deliver their most critical communications and documents. From regulated customer communications to payment and operational workflows, these conversations unpack emerging trends, real-world challenges, and the practical solutions driving smarter, more scalable operations.
EXPERT INSIGHT INTERVIEW
In this Expert Insights interview, Joe Eremita, Senior Director, Software Product Line Management at BlueCrest, and Kim Cook, VP, Partners and Alliances at MHC, discuss the partnership between MHC and BlueCrest and how it connects the two sides of that work. MHC NorthStar CCM manages the data, content, workflow and digital delivery, and BlueCrest handles high-volume print and mail production. Together, they give organizations one connected process from data to delivery, without replacing the proven print and mail operations that already work.
EXPERT INSIGHT INTERVIEW
In this Expert Insights conversation, Jamie Harris explains how software teams can recognize when they’ve outgrown a DIY or patchwork approach to document generation. He shares why building the first version is different from maintaining many variations, what happens when teams hit the scaling wall, and how a more purpose-built approach is needed to manage templates, data, workflows, approvals, accessibility, auditability, and delivery with greater control.
EXPERT INSIGHT INTERVIEW
As auto and equipment finance becomes more digital, real-time, and AI-driven, lenders are managing customer communications across increasingly fragmented systems, channels, and servicing interactions. In this Expert Insights session, Bob Johnson, Executive Vice President at Odessa, shares how the lending lifecycle is changing and why communication orchestration is becoming increasingly important across modern lending operations.
EXPERT INSIGHT INTERVIEW
P&C insurers are facing pressure from every direction, from catastrophic losses to inflation-driven claims costs. At the same time, customers are scrutinizing rising premiums and are more willing to shop around. In this environment, communications do more than inform policyholders—they are an important lever for protecting revenue and reducing the risk of litigation.
EXPERT INSIGHT INTERVIEW
Community banks are facing a new kind of competitive pressure. The challenge is clear: how do community banks centralize operations and modernize systems without losing the local voice that defines them? In this Expert Insights session, Rodney Frye shares what he’s hearing directly from leaders inside community banks. Rather than focusing on sweeping transformation initiatives, this discussion centers on practical modernization to support lean teams without adding headcount.
EXPERT INSIGHT INTERVIEW
Specialty insurance relies on highly customized policies and exception‑driven underwriting that often falls outside traditional systems, creating manual work and delays. In this Expert Insights session, Rodney Frye explains why these challenges persist—and outlines a more practical path forward.
EXPERT INSIGHT INTERVIEW
In this Expert Insights session, Kemal Carr, President of Madison Advisors, and Senior Analyst Rich Huff share insights drawn from decades of experience advising enterprises, print service providers, and technology firms. They explain why modernizing communications isn’t just about adopting new tools—it’s about rethinking the operating model behind them.
EXPERT INSIGHT INTERVIEW
Print and mail operations are evolving rapidly as market pressures, customer expectations, and technology reshape the industry. In this Expert Insights session, Lois Ritarossi of High Rock Strategies shares practical guidance on how leadership, culture, and disciplined execution drive sustainable growth beyond technology alone.
EXPERT INSIGHT INTERVIEW
Governments across EMEA are accelerating digital‑by‑default initiatives to improve service delivery and citizen experience. In this Expert Insights session, Mahmoud Jaafar of DTech explains how rising citizen expectations are driving modernization—and why robust communication infrastructure is critical to meeting those goals.
EXPERT INSIGHT INTERVIEW
Print service providers are facing a structural shift as digital channels expand and postal economics change. In this Expert Insights session, Didier Rouillard of DNOW! explains why this moment represents a narrow window of opportunity—and how PSPs that act now can reposition for long‑term relevance while others risk displacement.
Meet the Host
Sharon leads content marketing at MHC, overseeing strategies that fuel sales and demand generation. With more than a decade of experience in customer communications, Sharon brings deep insight into customer pain points, industry trends, and the critical role of solutions in managing regulatory communications. Before joining MHC, she honed her marketing expertise at Doxim, Messagepoint, and OpenText.
Connect with Sharon 