CUSTOMER STORY
Financial Institutions Generate Payment-Related Regulatory Documents with Speed and Scale
Powered by MHC NorthStar CCM, global payments platform delivers compliance-ready documents in seconds—not hours.
A global IT consulting firm with over 95,000 professionals serves financial institutions worldwide with a suite of innovative software solutions. Among these is a Software-as-a-Service (SaaS) payments platform designed to help financial institutions manage a broad range of transactions, including credit, debit, prepaid, and loyalty card activities. This platform also creates vital payment-related documents like SWIFT forms, payment confirmations, and regulatory reports. Unfortunately, financial institutions using the software found it slow, inefficient, and difficult to scale to maintain their service delivery.
The Challenge: Outdated Tools & Manual Processes
The platform’s document automation process relied on outdated tools such as Word and RTF files, which were inflexible and inefficient. As a result, the financial institutions faced several challenges:
Inefficiency
The time it took to generate critical documents, such as SWIFT forms and regulatory reports, was reduced by 20%, impacting operational performance and costs.
Manual Processes
Certain tasks required manual intervention, leading to delays, errors, and a lack of integration across systems.
Limited Scalability
The system could not meet growing requirements for speed, flexibility, or scalability to support business growth.
CUSTOMER STORY VIDEO
See How This Financial Institution Streamlined Document Generation
The Solution: Modern & Scalable Document Automation
After evaluating multiple options, the company selected MHC NorthStar CCM for its ease of integration, compatibility with Windows, and user-friendly interface that allows users to navigate and manage document creation processes without significant training. With built-in template support, clients can effortlessly customize documents to meet their specific needs and regulatory requirements, ensuring both efficiency and compliance.
Impact: Speed and Efficiency
The integration of MHC NorthStar CCM has produced dramatic improvements in the speed and efficiency of document creation:
- Reduced Processing Times: Simple SWIFT forms that previously took significant time to create can now be generated in just one second. Even complex 30-page documents are processed in seconds.
- Faster Template Revisions: The efficiency of revising document templates improved by 67%, allowing financial institutions to quickly adapt templates for regulatory changes or customer needs.
- Automation: MHC NorthStar CCM technology handles complex chains of master templates, sub-documents, and shared tables without compromising speed, further reducing the time spent on document creation and increasing overall operational efficiency.
Impact: Functionality
In addition to improving speed, the flexibility and functionality of MHC NorthStar CCM enables a wide range of customization options:
- Seamless Customization: The system supports custom headers, footers, and document layouts (e.g., A4, legal, and landscape formats), ensuring that generated documents meet the branding and formatting requirements of clients.
- Multi-Language and Unicode Support: The platform also supports multi-language content and advanced features such as Unicode characters, which is critical for global financial institutions needing to comply with diverse regional regulations and communicate effectively with customers around the world.
Key Benefits
With MHC NorthStar CCM integrated into their payment solution, financial services firms have realized significant advantages:
🟠 Speed and Agility
Financial institutions using the payments solution can quickly generate compliant, high-quality documents at scale, enhancing customer satisfaction and ensuring regulatory compliance.
🟠 User Adoption
The user-friendly design enables business teams to quickly adopt the new system with minimal disruption, reducing training time and enhancing productivity.
🟠 Operational Value
MHC NorthStar CCM has become a crucial component of the payment platform, streamlining document generating and enhancing service delivery.
🟠 Scalability
The platform’s advanced customization and automation capabilities allow it to handle complex customizations and seamlessly expand to meet their growing needs.
Conclusion: Immediate and Future-Facing Benefits
With the integration of MHC NorthStar CCM into the company’s payment solution, financial institutions using it have gained powerful capabilities to streamline document automation, improve operational efficiency, and enhance customer satisfaction. With the ability to quickly create complex payment-related documents with ease, the platform has become a vital component in helping financial institutions meet their evolving needs while ensuring regulatory compliance.
Take the Next Step Toward Smarter Financial Document Automation
Ready to accelerate compliance, reduce operational costs, and deliver payment-related documents in seconds—not hours? Discover how our platform can scale with your institution and enhance both operational efficiency and customer satisfaction.