Customer Communication Management Challenges and How to Overcome Them
MHC CEO and Women in Technology Award-winner Gina Armada along with CCM thought leaders weigh in on the top CCM challenges and the most effective solutions for them. (…)
CCM
What Does CCM Stand For? Everything You Need to Know
But what does CCM stand for, and how can it help your company grow? We’ll fill you in on how it can help to improve your customer relationships, and what you should look for in an effective CCM system (…)
How Document Composition Software Helps Generate Personalized Customer Communications
Your organization produces a lot of documents, but your customers’ needs don’t always stay the same from week to week. High-quality document composition tools keep your output compliant and error-free. Deliver personalized communications at scale with MHC! Discover the features and benefits of using document composition software! (…)
Customer Journey Mapping Software: Spark Engagement at Critical Points of the Journey
The first step toward improving your organization’s CX is getting a better understanding of exactly how customers interact with your business. Let’s take a closer look at what these customer journeys mean to your organization, and how an automated mapping solution can help to attract and retain those potential customers. (…)
Document Template Management Software: Features, Benefits, and What to Know Before You Buy
The higher the volume of document templates you manage, the greater the challenge of making sure you’re creating those documents accurately. Learn how automation can eliminate template overflow, improve customer communications, and create a faster, more agile document template management process. (…)
Omnichannel vs. Multichannel Customer Communications: Knowing the Difference and Understanding Your Needs
Discover the key differences between omnichannel and multichannel customer communications, how each of them works, and how they can improve communication with customers! (…)
Correspondence Management Software: A Scalable Approach to Customer Communication
Personalized customer correspondence is easy to make when you have automation on your side. Discover the many features and benefits of correspondence management software and explore our live samples to see it in action! (…)
Boost Profitability with the Right Customer Communication Management Strategy
With Kaspar Roos, founder and CEO of Aspire Customer Communications Services, we took a look at the evolving trends in customer communication management strategy, how to meet your customers’ ever-changing needs, and how to take full advantage of having extended engagement with your audience. (…)
How to Improve Communication with Customers in Business
Discover why customer communication is so important for your business and what you can do to improve your communication skills and achieve a better performance for your clients (…)
Using Automation to Provide a Personalized Customer Experience
Personalization on a wide company scale can lead to an increase in revenue growth of 5-15%. Let’s take a deep dive into the meaning of CX personalization and where you can implement automation. (…)
