Shawn brings over 25 years of tech and customer experience expertise to his role as Enablement and Product Evangelist at MHC. In this role, he’s the driving voice behind MHC NorthStar across sales, professional services, partners, and customers — building the training and enablement that help everyone represent the product with confidence and clarity. He is driven by a simple philosophy: great technology should make everyone’s day better, customers and employees alike. His practical, hands-on approach turns product knowledge into real-world readiness, ensuring the people closest to customers have what they need to deliver on that promise. Before joining MHC, Shawn was employed at Heart of the Customer, where he worked with Fortune 100 companies to improve how they connect with customers — everything from reducing pain points to enhancing key moments in the customer journey.
Connect with Shawn 
MHC CCM expert Shawn Phillips breaks down the biggest 10 customer communication management challenges to fix before 2027, with a practical solution for each. (…)
Read MHC’s ultimate guide to build vs. buy for enterprise document generation software. We highlight 4 decision factors and offer a decision matrix and examples. (…)
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Is your CCM platform ready for SEC Regulation E-Delivery? See why classification — not just digital delivery — determines compliance readiness. (…)
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Let’s explore the U.S. Improving Disclosure for Investors Act—a key regulation reshaping how financial services communicate with investors. Here’s why it matters! (…)
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Discover how Customer Communications Management (CCM) delivers powerful benefits, reduced costs, enhanced compliance, and improved customer experiences. Learn how MHC’s solutions can transform your business communications. (…)
Comparing the best CCM software for enterprise in 2026? See how MHC, Quadient, OpenText, and other QKS Leaders compare on CX, compliance, and document automation. (…)
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A guide to evaluating document generation software vendors for IT and engineering teams: data formats, compliance, scale, and exit terms. (…)
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Software platforms in regulated industries often outgrow DIY document generation. Here’s what governance really requires — and when purpose-built CCM changes the equation. (…)
Banks can no longer ignore the Reg B risk. We break down whats’s changed, where exposure is growing, and how banks can modernize Reg B credit workflows with minimal disruption. (…)
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Everything you need to know about customer communications management (CCM), from benefits and what to look for in your CCM solution, all in one guide.
Is your AP team ready for 2026? Embrace the advantages of AP process automation. Download the MHC AP Automation Buyer’s Guide to find out more!
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