Table of Contents
by Shawn Phillips,
Enablement and Product Evangelist at MHC
- In Brief + CCM Software Comparison
- Introduction
- The State of the CCM Market in 2026
- Which CCM Platforms Are the Top Alternatives in 2026?
- Best CCM Software by Category / Strengths for Each Competitor
- 10 Key Features to Look for in CCM Software in 2026
- Top CCM Trends in 2026
- What’s the Best CCM Alternative in 2026?
- Bringing It Together
- Key Takeaways
- Frequently Asked Questions
Best CCM Software for Enterprise in 2026: MHC, Quadient, OpenText & More Compared
Shawn Phillips 
August 19th, 2026
In Brief
There is no single best CCM platform in 2026. The QKS SPARK Matrix names eight Leaders — MHC NorthStar CCM, Quadient Inspire, Smart Communications, Messagepoint, Doxee, Elixir Technologies, CSG, and OpenText — and each earns its spot for a different reason: journey orchestration, platform architecture, content governance, data sovereignty. MHC NorthStar CCM earns its spot for intelligent document automation at scale: with compliance and accessibility built into composition, not layered on afterward. Because every organization’s needs are different, pick the platform whose reason matches your job.
2026 CCM Leader Software Comparison
Here’s a platform-by-platform summary: what each vendor is recognized for, how it deploys, its standout strength, and the buyer profile it fits best. Use it to compare all eight Leaders side by side before narrowing your shortlist.
| Platform | Recognized Primarily For | Deployment Options | Notable Strength | Best For |
|---|---|---|---|---|
| MHC NorthStar CCM | Intelligent document automation (QKS CCM Leader, Aragon WCA Leader, IDC Major Player) | AnyPrem: on-premises, hybrid, private cloud, or SaaS | Compliance and accessibility built into composition; Data Modeler consolidates multi-source data into a single composition schema | Regulated, high-volume enterprise document automation |
| Quadient Inspire | Deployment architecture and journey-to-template integration | Cloud, on-premises, hybrid; Inspire Evolve for SaaS-only | Same templates and governance across every deployment model; journey design linked directly to templates | Cloud-first or hybrid rollouts; deployment-flexibility buyers |
| Smart Communications | Unified cloud-native platform and content governance | Cloud-native, built on AWS | Composition, forms, orchestration, and archive consolidated under one architecture | Regulated enterprises consolidating onto one cloud-native platform |
| Messagepoint | Cascade variation management and agentic content governance | SaaS / hybrid cloud | Patented cascade-inheritance model plus agentic AI (MARCIE) for content governance | Centralizing and simplifying legacy content sprawl |
| CSG Xponent | AI-driven journey orchestration | SaaS | AI embedded directly into live customer journeys | AI-driven customer journey orchestration |
| Doxee Platform | EU data sovereignty and unified interactive composition | Cloud-native, multi-cloud, built and managed in Europe | Personalized interactive microsites and video from one composition engine | Regulated EU sectors needing data sovereignty |
| Elixir Cloud | Cloud-native migration economics and reliability | True cloud-native (since 2010); API-first | Measured cloud uptime; AI-powered legacy migration | Cloud-native speed and reliability in regulated industries |
| OpenText Communications | Enterprise content ecosystem depth | Cloud and on-premises within the OpenText suite | Aviator AI layered across the broader OpenText portfolio | Enterprises already standardized on OpenText's content stack |
Table of Contents
- In Brief + CCM Software Comparison
- Introduction
- The State of the CCM Market in 2026
- Which CCM Platforms Are the Top Alternatives in 2026?
- Best CCM Software by Category / Strengths for Each Competitor
- 10 Key Features to Look for in CCM Software in 2026
- Top CCM Trends in 2026
- What’s the Best CCM Alternative in 2026?
- Bringing It Together
- Key Takeaways
- Frequently Asked Questions
Introduction
Search “best CCM software” and most lists rank every vendor by the same yardstick — channel count, personalization depth, customer-experience polish. That’s a fair test for a platform built to orchestrate customer journeys. It’s a less useful way to evaluate a platform built to generate high-volume documents for regulated industries — compliant, accessible, and auditable. Different job. Different scorecard.
This guide covers both: platforms built for CX orchestration and platforms built for regulated document automation. And it starts from someone else’s scoring, not MHCs. The 2026 SPARK Matrix™ for Customer Communications Management is an independent analyst report QKS Group publishes each year to rank CCM vendors on technology depth and customer impact. In the 2026 cycle, eight platforms are ranked as Leaders. Rather than pretend all eight win on the same dimension, this guide is specific about where each one’s strength actually lies, including the strengths of MHC NorthStar CCM.
What follows covers where the CCM market is heading in 2026, which platforms currently rank as Leaders and on what basis, the ten capabilities worth evaluating before signing a contract, the trends reshaping how enterprises buy CCM, and a direct verdict on which platform fits which kind of buyer use case. Insurance carriers, banks, and other regulated organizations are a focus throughout.
A note on scope: several “best CCM software” lists quietly fold SMB ticketing, live-chat, and help-desk tools into this category; this one doesn’t. Even within that narrower category, though, the CX-orchestration-versus-document-automation split from above still holds.
A short disclaimer: MHC NorthStar CCM is one of the platforms compared here, and this article is written from MHC’s perspective. Where that matters, it’s called out directly. Weigh the analyst data and MHC’s own view accordingly.
The State of the CCM Market in 2026
CCM in 2026 is no longer just about producing documents faster. The category is evolving into a connected operating layer — one that unifies content, customer data, policy logic, AI decisioning, compliance controls, and delivery execution into a single system, rather than treating each as a separate tool. Two forces are driving that shift.
Regulatory pressure is increasing. Data privacy rules, accessibility mandates, and industry-specific audit requirements have turned point solutions and manual document workflows into a real risk exposure, not just an efficiency drag. Insurance carriers, banks, and other regulated organizations are consolidating onto fewer, more auditable platforms, because a communication that can’t prove when it was sent, to whom, and in what format is a compliance liability — not just a customer experience gap.
INSIGHT FROM MHC
“Regulatory pressure doesn’t just mean more rules to follow — it means every communication needs a provable record of when it went out, to whom, and in what format. That has to be designed into the product, not bolted on as a policy checklist. If compliance isn’t built into how a document gets composed in the first place, no amount of after-the-fact reporting closes that gap.”
“Regulatory pressure doesn’t just mean more rules to follow — it means every communication needs a provable record of when it went out, to whom, and in what format. That has to be designed into the product, not bolted on as a policy checklist. If compliance isn’t built into how a document gets composed in the first place, no amount of after-the-fact reporting closes that gap.” Omnichannel engagement has become table stakes. In 2026, omnichannel customer communications are no longer a differentiator, they’re a baseline expectation. Every platform reviewed in this guide already delivers across multiple channels. What separates the field now is what happens before and after delivery — for some vendors, that’s how communications are personalized and orchestrated across a customer journey; for others, it’s how reliably and compliantly the underlying documents get produced at scale in the first place. Both are legitimate ways to win a CCM evaluation, and they’re not the same skill.
INSIGHT FROM MHC
These shifts are showing up in the numbers, too. The global CCM market is projected to grow from $2.58 billion in 2026 to $6.43 billion by 2034 — a 12.10% compound annual growth rate — according to Fortune Business Insights’ July 2026 market analysis. Much of that growth is being pulled forward by the AI, security, and cloud-native shifts covered in the Top CCM Trends section below.
With that much money and that much at stake, buyers need an objective read on who’s actually leading. That’s why guide leans on the 2026 QKS SPARK Matrix rather than a self-selected vendor list — and the sections below are specific about which kind of strength each platform actually brings.
DIG DEEPER: Follow-up Resources
Learn what it actually takes to orchestrate consistent, context-aware communications across every channel. Read the Blog: Omnichannel Orchestration in CCM: The Ultimate Guide >
Which CCM Platforms are the Top Alternatives in 2026?
As you look to modernize your document process, the platforms worth evaluating for enterprise CCM in 2026 are the eight named Leaders in QKS Group’s 2026 SPARK Matrix for Customer Communications Management — spanning everything from personalized customer messaging to compliance-first document automation. Where they differ is what kind of Leader each one is, and QKS’s own findings are specific about why.
Which platform counts as the best CCM software choice depends on your organizations needs.
Best CCM Software by Category
Best for regulated, high-volume enterprise document automation
→ MHC NorthStar CCM
Best for deployment flexibility (AnyPrem: cloud, on-premises, hybrid, SaaS)
→ MHC NorthStar CCM
Best for cloud-first or hybrid rollouts
→ Quadient Inspire
Best for unified platform consolidation
→ Smart Communications
Best for content governance at scale
→ Messagepoint
Best for AI-driven customer journey orchestration
→ CSG Xponent
Best for European data sovereignty
→ Doxee
Best for cloud-native migration economics
→ Elixir Technologies
Best for OpenText ecosystem depth
→ OpenText Communications
Here’s further detail about where each platform leads, based on the categories above:
- MHC NorthStar CCM: the strongest choice for intelligent document automation and compliance-by-design. It is also the deployment-flexibility and business-user ease-of-use pick: cloud, on-premises, hybrid, and SaaS through AnyPrem architecture, with a web-based Data Modeler and Online Template Editor that let business users own day-to-day template changes without filing a ticket
- Quadient Inspire: deployment architecture and journey-to-template integration. QKS credits Quadient for running the same templates and governance across on-premises, hybrid, and cloud-native SaaS, and for linking journey design directly to the templates that execute it.
- Smart Communications: unified platform consolidation. QKS recognizes its Conversation Cloud for bringing composition, forms, orchestration, and archive together under one cloud-native architecture, with a patented Editions model for multi-brand, multi-channel content variation.
- Messagepoint: content governance at scale. QKS credits its patented cascade-inheritance model for managing regulated content variation, plus an agentic AI layer (MARCIE) recognized as first-to-production for generative content rewrites in the category.
- CSG Xponent: AI inside the journey itself. Payment reminders, fraud detection, intent classification, handled within the communication rather than upstream of it.
- Doxee: European data sovereignty alongside interactive digital documents, with a platform developed and managed entirely in Europe.
- Elixir Technologies: cloud-native speed and reliability for regulated industries: a true cloud-native architecture built since 2010, and migration economics QKS found among the most fully evidenced of the vendors it reviewed.
- OpenText Communications: depth inside its own ecosystem, with Aviator AI layered across the suite. The right answer if you’re already standardized on OpenText’s broader content and information management stack.
10 Key Features to Look for in CCM Software in 2026
Not every CCM platform on a comparison list is built for enterprise scale, and the fastest way to tell the difference is to check it against a consistent feature set — not a vendor’s own marketing page.
The ten capabilities below are worth confirming before you shortlist any vendor, reordered here to put regulatory compliance first, since that’s where buyers in insurance, financial services, and other regulated industries face the greatest risks.
1. Regulatory and Compliance Controls
The strongest CCM platforms build compliance into the composition process itself, not as a downstream check. MHC NorthStar CCM, for example, validates communications against more than 50 named accessibility and regulatory specifications — including WCAG, ADA, Section 508, and the EU’s EN 301 549 — before a document is ever produced, and it holds SOC 2 Type II certification. For best CCM software for regulatory compliance in 2026, this pre-composition sequencing is the first thing to check, compliance retrofitted after the fact rarely survives an internal audit.
2. Complex Data Integration and Open APIs
Enterprise communications rarely originate from one system. Look for an open API framework — and ideally a data layer that sits separately from composition — so an upstream change doesn’t ripple into every downstream template.
INSIGHT FROM MHC
3. AI-Assisted Content and Document Creation
AI tooling should provide business users with independent and conversational control to generate and modify documents, emails, and forms, without filing an IT ticket. The strongest implementations go further: MHC NorthStar CCM’s conditional expression builder lets a business user describe personalization logic in plain language and have AI generate the underlying expression.
INSIGHT FROM MHC
“The real test for AI in CCM isn’t whether it can draft a paragraph. It’s whether it can generate and explain the underlying logic — the conditional expressions and personalization rules — so a business user can trust what’s actually driving a context-aware communication, not just the words on the page.” 4. Centralized Template and Asset Library Management
A single library and visual designer should replace the hundreds of scattered templates that accumulate in most enterprises, so every channel can pull from the same approved content instead of pulling from a patchwork of content that is outdated and inconsistent.
5. Drag-and-Drop Workflow Automation
The platform should automate data collection, assemble multiple assets into a single package, and route approvals — without requiring a developer to rebuild the workflow every time a business rule changes.
INSIGHT FROM MHC
6. Omnichannel Delivery
Communications need to be consistent across print, email, SMS, portals, and secure digital channels, optimized for whatever device the recipient is using. While this is table stakes now, as covered above, it’s still worth confirming a platform handles every channel your customers actually use.
7. Document and Digital Accessibility
Accessibility checks belong inside the composition process, not bolted on afterward. Beyond the compliance angle above there are significant cost savings. Look for automated pass/fail reporting on each template, so a compliance team can see what’s ready and what needs rework without waiting for a document to fail in production.
INSIGHT FROM MHC
8. AI-Assisted Quality Assurance
A newer criterion worth adding for 2026: does the platform generate test data covering every conditional path in a template automatically, or does QA still depend on manually assembled sample records? This is a real gap between vendors right now, and it directly affects how fast you can safely deploy a template change.
MHC INSIGHT
9. Batch and On-Demand Processing at Scale
A single platform needs to handle large-scale batch runs and individualized, on-demand documents. Procore, which has run on MHC NorthStar CCM since 2012, is a working example: the platform generates more than 600 million documents a year in batch for Procore’s customer base of 17,000-plus, while also handling over 150,000 on-demand API calls an hour at peak volume — a genuine test of whether an ‘enterprise’ claim holds up under real volume..
10. Personalized, Context-Aware Communications
Language, tone, and channel should adapt based on a customer’s prior interactions. That means the composition logic needs to reference each customer’s history and lifecycle stage in real time, not just the static data assigned at signup. For example, a customer who filed a claim last week should get a different tone in their next communication than one who hasn’t had an issue in years.
DIG DEEPER: Follow-up Resources
We have covered these ten criteria at a working level. Explore a deeper walkthrough of each one.
Read the blog on personalizing communications with CCM >
Access a deeper, practical walkthrough of CCM evaluation criteria, plus a checklist you can bring into vendor conversations. Read the CCM Buyer’s Guide + Checklist>
Top CCM Trends in 2026
The platforms compared above aren’t operating in a vacuum — they’re all responding to the same set of shifts reshaping how enterprises buy, deploy, and generate customer communications.
Here are the 10 trends most relevant to CCM platform selection this year, drawn from MHC’s broader review of 26 communication trends shaping 2026.
- AI orchestrates conversations, but adoption is staged, not instant. AI is moving from experimentation to operational use, but the vendors handling this responsibly are sequencing production AI assistance before autonomous agentic capability — not skipping straight to the latter.
- Automation is the structural foundation AI depends on. Centralized content and standardized workflows are what make AI orchestration possible at scale — without them, AI features stay isolated pilots.
- Security is shifting from a control layer to a design principle. Rather than bolting security on after the fact, leading platforms embed it directly into communication workflows from the start.
- Privacy-first communication reduces enterprise risk. Privacy-first models build protection into communication design itself, cutting down on PII exposure before it becomes a liability.
- Cloud-native investment is now the priority. Cloud-native platforms are becoming the essential operating model for unifying content, workflows, governance, and delivery in one place.
- Accessibility is driving business value, not just compliance. Accessibility has become both a regulatory requirement and a genuine business opportunity across customer communications.
- Omnichannel 2.0 is emerging. Omnichannel is evolving from simply offering many channels to orchestrating one continuous conversation, with context carried across every touchpoint.
- Personalization is becoming context aware. Personalization is shifting from static segmentation toward adaptive communication that adjusts dynamically based on the customer’s behavior and lifecycle stage.
- AI QA is becoming a genuine evaluation criterion. As templates grow more condition-rich, the ability to auto-generate test coverage for every logical path is now emerging as a real differentiator, not a nice-to-have.
- Low-code tools are powering scale. Low-code platforms let business teams update communications at scale without heavy IT involvement, shortening time-to-market for new communications.
DIG DEEPER: Follow-up Resources
Review all the 26 CCM software trends for 2026, including the sixteen additional trends not covered here. Read the Blog>
What's the Best CCM Alternative in 2026?
MHC NorthStar CCM is the strongest CCM alternative in 2026 for enterprises that need compliance depth, deployment flexibility, and business-user enabled document automation at scale. It is not the strongest choice for buyers whose top priority is customer-journey orchestration, where Quadient, Smart Communications, and CSG have each built a stronger analyst reputation.
What sets MHC NorthStar CCM apart in production, not just in analyst scoring:
- AnyPrem deployment: cloud, on-premises, hybrid, or SaaS
- A Data Modeler that consolidates multi-source data from disparate CRM, ERP, and core systems into a single composition schema
- A web-based Online Template Editor that gives business users direct ownership of day-to-day template changes without an IT ticket
It is notable that MHC NorthStar CCM strengthened its Leader position in the 2026 SPARK Matrix™ for Customer Communications Management, the same QKS Group report used throughout this guide.
“We’re proud to see MHC NorthStar CCM continue to strengthen its leadership position in the QKS Group SPARK Matrix,“ said Chris Hartigan, CEO of MHC — who joined MHC in February 2026 after leading CCM and AP automation growth at Quadient.
Saurabh Raj, Principal Analyst at QKS Group, added: “MHC’s continued advancement in the 2026 SPARK Matrix reflects the fact that it is leading with innovation and helping to drive the evolving role of CCM as a connected operating layer for customer experience.“
That same July 2026 announcement also put a number on MHC’s production scale: across MHC NorthStar CCM, MHC customers now generate more than 10 billion documents and communications a year.
MHC’s recognition extends beyond the QKS report. MHC NorthStar CCM was separately named a Leader in the 2026 Aragon Research Globe for Workflow and Content Automation — which cited MHC’s platform flexibility, its integrated workflow-and-content-automation offering, omnichannel delivery capabilities, and strong security posture.
When stacked together with IDC‘s earlier Major Player recognition for Automated Document Generation CCM and multiple Aspire Leaderboard categories, you get a body of independently verified recognition built specifically around document automation depth, not customer-experience breadth.
CUSTOMER STORY VIDEO
See How Procore Generates 365M+ Documents a Year with MHC NorthStar CCM
The MHC solution holds up in production, in real-life customer testimonials.
Procore, a construction management platform, has run its document generation on MHC NorthStar CCM since 2012.
During that time, Procore’s own business has grown from under $5 million in revenue to more than $1 billion, while its use of MHC NorthStar CCM has scaled to produce more than 600 million documents a year and handle over 150,000 API calls an hour at peak volume, serving more than 17,000 of Procore’s own customers without the manual bottlenecks that used to put project deadlines at risk.
DIG DEEPER: Follow-up Resources
Learn how Procore scaled document automation to 17,000-plus customers without adding headcount. Read the Customer Story>
That reliability is backed by specific product depth, not just scale. MHC NorthStar CCM’s Data Modeler consolidates multi-source data from disparate CRM, ERP, and core systems into a single composition schema, and a web-based Online Template Editor gives business users direct ownership of day-to-day template changes without an IT ticket.
So here’s the honest split
If your evaluation criteria center on compliance-by-design, deployment flexibility, and business teams being able to own day-to-day template and data changes without filing an IT ticket, MHC NorthStar CCM is worth a serious look.
If your criteria center on customer-journey orchestration, look hard at CSG. If platform consolidation or content governance at scale is the priority, give Quadient, Smart Communications, or Messagepoint equal weight in that evaluation — and this guide would rather say so than pretend otherwise.
Request a Personalized Demo of MHC NorthStar CCM to see how compliance-by-design and AnyPrem deployment work for regulated, high-volume document automation.
Bringing It Together
Choosing the best CCM software for enterprise in 2026 starts with a question most comparison lists skip: what is this platform actually best at?
The eight Leaders in this year’s QKS SPARK Matrix split roughly into two camps. One is built primarily around journey orchestration, platform architecture, and content governance. The other is built to automate document and content production accurately at scale with compliance and accessibility baked in.
MHC NorthStar CCM sits in the second camp, backed by independent recognition from QKS Group, Aragon Research, and IDC specifically for that strength, and by a production track record no marketing claim can manufacture. Procore alone runs more than 600 million documents a year on it.
If your organization is weighing CCM platforms for a consolidation or modernization effort and compliance depth matters as much as channel reach, that combination is worth a closer look.
See how MHC NorthStar CCM handles regulated, high-volume enterprise communications. Schedule a conversation with a CCM expert >
Key Takeaways
- Eight platforms hold Leader status in the 2026 QKS SPARK Matrix for Customer Communications Management: MHC NorthStar CCM, Quadient Inspire, Smart Communications, Messagepoint, Doxee, Elixir Technologies, CSG, and OpenText.
- Each of the Leaders earned their status for a different reason under QKS’s own criteria — platform architecture and consolidation for Quadient and Smart Communications, content governance for Messagepoint, EU data sovereignty for Doxee, journey orchestration for CSG, migration economics for Elixir Technologies, and ecosystem scale for OpenText. MHC NorthStar CCM’s differentiation is intelligent document automation — a Data Modeler that consolidates multi-source data into a single composition schema, compliance and accessibility built into composition rather than checked afterward, and business-user tools that don’t require an IT ticket for day-to-day changes.
- Procore is proof of MHC production scale, running its document generation on MHC NorthStar CCM since 2012, scaling to more than 600 million documents produced a year at peak volumes of 150,000-plus API calls an hour — proof MHC’s enterprise-grade document automation holds up in production, not just in analyst scoring.
- MHC NorthStar CCM validates communications against more than 50 named accessibility specifications before a document is composed — including WCAG, ADA, Section 508, and the EU’s EN 301 549.
- MHC’s AI approach is deliberately staged: production AI assistance for authoring, translation, and QA today, with agentic capabilities rolling out under a governance-first roadmap — see the trends section below for where the wider market is headed.
FAQs about CCM Software
What's the difference between CCM software and a customer support platform?
CCM platforms handle document composition and omnichannel delivery — generating and sending compliant, personalized communications like policy documents, statements, and notices. Customer support platforms manage inbound conversations like tickets, live chat, and help-desk queues. Several “best CCM software” lists ranking for this exact query blur that line by including SMB help-desk tools under the CCM label.
Which CCM platforms are recognized as Leaders in the 2026 QKS SPARK Matrix?
Eight platforms hold confirmed Leader status: MHC NorthStar CCM, Quadient Inspire, Smart Communications, Messagepoint, Doxee, Elixir Technologies, CSG, and OpenText. Each earned that status for a different reason under QKS’s own criteria: journey orchestration for CSG, platform architecture and consolidation for Quadient and Smart Communications, content governance for Messagepoint, EU data sovereignty for Doxee, and ecosystem scale for OpenText. MHC NorthStar CCM’s recognition centers on document automation and compliance depth.
If MHC isn't the strongest on customer experience, why consider it?
Because CX orchestration and document automation are different jobs, and the first one is not required by every buyer or for every customer. If your priority is compliant, accessible, high-volume document production — especially across customer, vendor, and employee communications on one platform — MHC NorthStar CCM’s independent recognition is built specifically around that strength, backed by production use at scale, including Procore’s 600 million-plus documents a year. If journey orchestration is the priority, CSG’s live in-journey AI is the stronger evaluation target. If platform consolidation or content governance at scale is the priority, Quadient, Smart Communications, or Messagepoint fit better.
What should regulated industries like insurance and banking prioritize in CCM software?
These industries should prioritize compliance controls validated before a document is composed (not after), audit trails, accessibility conformance against recognized standards, and deployment flexibility that supports your organization’s data-residency requirements.
Is cloud-based CCM always the better choice for an enterprise?
No. Cloud deployment offers speed and lower infrastructure overhead, but on-premises or hybrid deployment gives regulated organizations more direct control over data governance. MHC NorthStar CCM’s AnyPrem model supports cloud, on-premises, hybrid, and SaaS deployment, so this doesn’t have to be an either or decision.
How long does an enterprise CCM implementation typically take?
Timelines vary with scope, but a straightforward enterprise CCM implementation on MHC NorthStar CCM can go live in as little as 3 months. More complex rollouts — with a larger template migration volume, more system integrations, or more compliance validation to complete before launch — typically take longer, and a phased go-live lets teams start with a core set of communications and expand from there rather than waiting for every template to be ready at once.
How does MHC NorthStar CCM compare to Quadient and OpenText?
Against Quadient Inspire, MHC’s clearest differentiators are AnyPrem deployment flexibility and independently verified recognition for document automation and compliance depth specifically, rather than a head-to-head claim on deployment architecture and journey-to-template integration, where Quadient’s own QKS recognition is stronger. Against OpenText, MHC’s differentiation is a purpose-built CCM and document automation platform versus a CCM capability embedded inside a much broader enterprise content management (ECM) suite. See the comparison table above for the full picture.
Shawn Phillips
Shawn brings over 25 years of tech and customer experience expertise to his role as Enablement and Product Evangelist at MHC. In this role, he’s the driving voice behind MHC NorthStar across sales, professional services, partners, and customers — building the training and enablement that help everyone represent the product with confidence and clarity. He is driven by a simple philosophy: great technology should make everyone’s day better, customers and employees alike. His practical, hands-on approach turns product knowledge into real-world readiness, ensuring the people closest to customers have what they need to deliver on that promise. Before joining MHC, Shawn was employed at Heart of the Customer, where he worked with Fortune 100 companies to improve how they connect with customers — everything from reducing pain points to enhancing key moments in the customer journey.
