Creating Accessible Documents and Communications—From the Start
Seamless, Scalable Compliance Built into Your CCM Workflow
Delivering accessible customer communications isn’t just about meeting legal requirements—it’s about providing inclusive experiences for every customer, every time. Our document automation solution simplifies accessibility by embedding it directly into your workflows—so every document is compliant and accessible as it’s created.
The Challenge with Document Accessibility
Inconsistent compliance across high-volume customer communications
Difficulty scaling accessibility across templates, formats, and channels
Risk of non-compliance with WCAG, PDF/UA, and EAA standards
Retroactive accessibility fixes that are costly and time-consuming
Why Pre-Composition Accessibility Is a Smart Strategy
Our CCM software solves these challenges by baking accessibility into every document template—before content is generated. This means every customer communication is automatically accessible, without requiring manual fixes or external tools.
Pre-composition accessibility—by building compliance directly into templates and layouts—is well suited to the generation of high volumes of similar documents, like invoices or statements.
Key Benefits of Creating Accessible Documents in Pre-Composition
- Automated Compliance – Meet PDF/UA, WCAG 2.1 AA, and other requirements proactively. Accessibility is embedded into every document automatically—no manual rework required.
- Scalable & Consistent – Apply consistent accessibility standards across high-volume, personalized communications.
- Reduced Risk & Operational Cost – Avoid legal and reputational risk by streamlining workflows and eliminating redundant reprocessing or retrofitting.
- Improved Customer Experience – Deliver fully accessible documents from the start—improving engagement and trust with every user.
Read the 2026 QKS Group SPARK Matrix™ CCM Report
Every CCM vendor claims AI. This independent analyst report cuts through the noise — ranking platforms on actual delivery. MHC is named a Market Leader.
The Case for Document Accessibility
Approximately
people in the EU have some form of disability, representing about 24% of the population aged 16 and over.
~ European Commission
More than
U.S. adults — equivalent to over 1 in 4 — reported having a disability in 2022
~ Centers for Disease Control and Prevention
Manually fixing accessibility issues post-composition can be costly. For instance, remediating a single PDF or document page can start at approximately
~ Accessible.org
People with disabilities and their families control a substantial amount of spending power, estimated at around
~ Forbes
Explore Our Document Accessibility Resources
ACCESSIBILITY WEBINAR
Beyond the Website—Making All Your Digital Communications Accessible
May 21st, 2025 | WATCH NOW
With the June 2025 European Accessibility Act (EAA) deadline fast approaching, many organizations are focusing on website accessibility—but that’s only part of the equation. The EAA mandates all digital communications tied to the customer experience to be fully accessible, including invoices, statements, contracts, and more. Join us for an engaging panel discussion as we explore best practices for making your digital communications not only accessible but fully compliant.
COMPLIANCE BLOG SERIES
CCM Compliance Check-Up Series
by Shawn Phillips, Product Manager for MHC NorthStar CCM
How can you stay ahead of constantly evolving compliance regulations? This series updates readers on changing regulations impacting CCM. You’ll learn about emerging AI regulations, the proposed U.S. Improving Disclosure for Investors Act, DORA, and updates to various and accessibility standards.
EXPLORE SERIES
Let’s explore key emerging regulations impacting AI in CCM and what they mean for organizations producing regulatory customer communications.
Let’s explore the U.S. Investor Disclosure Act—a key regulation reshaping how financial services communicate with investors. Here’s why it matters!
Let’s explore the Digital Operational Resilience Act (DORA)- a new EU regulation from Jan 2025 to strengthen the digital resilience of financial organizations.
See the new accessibility regulations impacting CCM strategies, with insights on European updates and actionable steps to ensure communication compliance.
Banks can no longer ignore the Reg B risk. We break down what has changed and how banks can modernize Reg B credit workflows with minimal disruption.
CRM3 (Total Cost Reporting) takes effect for Canadian dealers in 2026. See what it requires, why it’s hard to implement, and how CCM technology helps.
How Customers Succeed with MHC Software
Industry:
Healthcare / Insurance and In-Home Care
Location:
United States
Size:
12 million members and 10K+ healthcare professionals
Primary Use Case:
Patient communications and onboarding for health plans
Scale:
100+ templates across multiple healthcare brands
