MHC Featured in the First-Ever Aspire Leaderboard for Interaction Experience Management (IXM)
MHC Marketing Team 
September 24th, 2024
MHC Achieves Top Ranking in North America Across Key Regulated Industries
September 24, 2024 – Minneapolis MN – MHC (www.mhcautomation.com), a leading provider of intelligent workflow and content automation solutions, is pleased to announce it has been featured by Aspire CCS in a new CCM-CXM grid dedicated to Interaction eXperience Management (IXM).
Aspire’s new IXM Leaderboard segment evaluates Customer Communications Management (CCM) and Customer Experience Management (CXM) vendors with capabilities for capturing and processing intelligent interactive customer data – a process that occurs with automated forms management, interactive personalized video, and chatbots. The new leaderboard grid positions MHC as a leader in North America within the regulated industries of financial services, healthcare, and manufacturing. In addition, MHC is recognized by Aspire as a leader in workflow automation and journey orchestration in North America.
“ MHC Automation has demonstrated a compelling vision by integrating IXM capabilities into its EngageCX platform. It delivers a robust, cloud-native solution that bridges the gap between core process automation and customer interaction, ” commented Kaspar Roos, CEO & Founder of Aspire CCS. “ With a rapidly evolving offering, particularly for those in regulated industries, MHC empowers businesses to deliver more engaging, personalized customer experiences across the entire journey. ”
Aspire CCS is a specialist advisory firm dedicated to the CCM-CXM market and their leaderboard is a market-leading CCM-CXM vendor evaluation portal that continuously ranks vendors according to an independent analysis. Each vendor completes an in-depth questionnaire and provides briefings to Aspire’s analyst team. From these results, as well as customer and partner feedback, Aspire positions vendors in each segment of the leaderboard based on the strength of their combined services and strategic direction.
“ It’s wonderful to be featured by Aspire in this new IXM Leaderboard segment, ” said Gina Armada, MHC CEO. “ MHC EngageCX is known for its flexibility, ease of use, interactive forms, and self-serve data and content automation functionality in a single platform and has been positioned as a leader in Aspire’s AnyPrem Software and Vendor Hosted SaaS Leaderboard grids for several years. Today’s positioning on the IXM Leaderboard grid emphasizes the platform’s ability to effectively manage interactive documents and communications, and, in doing so, enable the modern omnichannel engagement our customers need to compete in today’s digital world. ”
For more information about MHC’s Interaction eXperience Management solutions, visit www.mhcautomation.com/products/engage-cx/.
About MHC
MHC enables organizations to tackle digital transformation with speed and confidence, delivering solutions to automate the creation, capture, and distribution of documents and communications across core business processes. With the world’s most flexible end-to-end automation platform, MHC empowers business users to eliminate manual interactions involving their organization’s key stakeholders of customers and suppliers, increase efficiency and agility to achieve operational excellence goals, and strengthen the ever-important relationships with customers and suppliers to drive long-term growth.
