MHC Named as a Major Player in the 2026 IDC MarketScape for Intelligent CCM

Minneapolis, MN — October 6, 2026 — MHC, a global provider of AI-powered SaaS solutions for document, customer communications, and payment automation for highly regulated industries, has been named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management (CCM) 2026 Vendor Assessment (Doc #US54131626, September 2026).  

MHC NorthStar is a unified platform that combines advanced data integration and document composition, governed AI capabilities, workflow orchestration, customer journey management, and omnichannel delivery — enabling organizations to create, manage, and deliver compliant communications across print, email, SMS, web, mobile, and customer portals. MHC NorthStar is designed to support organizations of all sizes and communication volumes — managing mission-critical customer communications while using AI-powered automation to reduce dependency on IT resources and accelerate time-to-market for communication changes. 

In this year’s report, MHC was recognized for the following strengths:  

• Workflow automation. MHC’s unified platform spans cloud-native capture, business process automation, and CCM for customer, vendor, and employee document workflows.  

• Intelligent forms. MHC offers dynamic and intelligent forms support through MHC NorthStar’s low-code, drag-and-drop form designer, which lets business users build and adapt forms without IT involvement.. 

• Accessibility support. MHC’s accessibility-by-design approach departs from the traditional post-composition remediation model by building accessibility directly into templates before content is generated.  

Amy Machado, Research Director, IDC: 
“MHC builds compliance into the platform instead of leaving it for cleanup after documents are produced. With a unified platform that spans capture, workflow, and CCM across the full document lifecycle, MHC NorthStar is especially well suited to organizations in regulated or accessibility-sensitive industries generating high volumes of communications.” 

Chris Hartigan, CEO, MHC:
“Our customers work in industries where an inaccurate or inaccessible document has real consequences for the people who receive it. We believe the IDC MarketScape’s recognition emphasizes what we’ve focused on delivering: one platform that takes a document from intake through workflow to delivery, with accessibility and compliance built into the template instead of checked after the fact. As AI takes on more of the work inside CCM, we’ll keep building in the governance our customers need, so they can simplify complexity and unlock intelligence in every communication they send.” 

To read the IDC MarketScape report excerpt, visit our IDC MarketScape page.