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Streamlining Regulated Customer Communications: A Deep Dive into MHC Automation

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Tuesday | June 4th | 12 PM CT
Presenters: Chameleon Collective CCM experts Mia Papanicolaou and Liz Stephen and MHC’s Head of Marketing, Olga Zakharenkava

In today’s ever-evolving landscape of regulated customer communications, efficiency is no longer just a nice-to-have—it’s a necessity. Outgrowing existing systems, evolving customer expectations and the need to shift resources from IT to the business user, have challenged companies to find the right partners and technology to take the management of communications from compliant to best-in-class. On top of this, 31% of CEOs say regulations are the biggest impediment to creating value*.

Join us for a webinar with Customer Communications Management (CCM) experts, Mia Papanicolaou and Liz Stephen. They will review the challenges that companies face when creating, delivering and managing customer communications and will show you how MHC’s focus on automation can be the enabler of better processes, business outcomes and most importantly more value in highly regulated industries.

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MIA PAPANICOLAOU and LIZ STEPHEN – Chameleon Collective

As the two digital communications experts at the Chameleon Collective, Liz and Mia help companies improve their transactional customer communications and ultimately deliver a better customer experience through those communication touch-points. Whether it is how to drive paperless adoption, improve customer engagement or remove friction from the customer journey, they provide strategy and advisory services to help enterprises achieve their customer communications and CX goals.


Mia Papanicolaou Headshot
Liz Stephen Headshot

OLGA ZAKHARENKAVA – Head of Marketing, MHC

Olga is a marketing and growth leader with 17+ years of experience in B2B SaaS software. Passionate about making an impact, she builds high-performing teams that drive recurring revenue by being experts in their market and experts in their marketing craft. Olga always puts data first when it comes to building and optimizing marketing strategies, encourages the team to challenge assumptions, and promotes lifelong learning and creative thinking.

Olga Zakharenkava MHC Headshot

MHC Automation is registered with IOFM as a sponsor of continuing education credit for any Accounts Payable or Procure-to-Pay Certification. These certifications are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge. IOFM holds final authority on the acceptance of individual courses.

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