WEBINAR:
How Smarter Document Automation Reduces IT Workload
March 19th, 2025
Presenter: Shawn Phillips, Product Manager for MHC NorthStar CCM
Empowering non-technical business users to manage customer communication workflows isn’t just the future—it’s here. By shifting control to business teams, organizations can free up IT resources to focus on strategic priorities like scalability, cybersecurity, and innovation.
Join this webinar to learn how modern document automation tools empower your customer-facing teams to work independently.
In just 30 minutes, you’ll learn how:
- Line-of-business users can design and update templates—no technical expertise required.
- AI-powered prompts can help front-line staff create personalized communications, refine tone, and automate translations.
- A low-code approach allows teams to optimize workflows for data collection, asset assembly, and multichannel distribution—without programmers.
Discover smarter ways to empower your business teams and reduce IT workload.
SHAWN PHILLIPS – Product Manager, MHC NorthStar CCM
Shawn brings over 25 years of tech and customer experience expertise to his role as Product Manager for MHC NorthStar CCM. He is driven by a simple philosophy: great technology should make everyone’s day better – customers and employees alike. His practical, hands-on approach helps companies streamline how they talk to their clients, making every message count. Before joining MHC, Shawn was employed at Heart of the Customer, where he worked with Fortune 100 companies to improve how they connect with customers – everything from reducing pain points to enhancing key moments in the customer journey.
