WEBINAR:
AI and Customer Communications: Where to Draw the Line?
February 27th, 2025
Presenter: Andy Young, Treeline Research & DNOW
Are you wary about leveraging AI in the production of critical regulatory communications? You’re not alone.
Watch the session delivered by Andy Young to explore the intersection of AI and customer communications— and where to draw the line.
In just 30 minutes, you’ll learn:
- The efficiencies AI can unlock in the production and delivery of customer communications.
- The risks and considerations you must address to stay compliant while leveraging AI, especially in handling sensitive data.
- Best practices for incorporating AI into your workflows without compromising on precision or compliance.
Discover how to embrace AI responsibly.
Watch the recording now!
ANDY YOUNG – Treeline Research & DNOW
Andy Young is the Founder and Principal Analyst at Treeline Research and Partner at DNOW US. In both roles, he is focused on helping service providers navigate the transition to digital strategies.
With over 35 years of expertise spanning all facets of customer communication technologies, Andy’s journey began in his family’s printing business. He went on to found Emerge, a pioneer in Adobe Acrobat and PDF technologies, and held leadership roles at Ricoh Global Software and Keypoint Intelligence. A passionate customer advocate, Andy uses his deep industry knowledge to help businesses navigate the rapidly evolving digital landscape.
