Customer Communications for Utilities

Customer communication preferences change as rapidly as new technologies do. Utility providers leverage either a single core system or multiple applications for different aspects of their business.

Relying on these systems to support constantly evolving customer communication demands becomes infeasible due to the cost, time, and difficulty involved in upgrading them. Combine these challenges with the demands of the Experience Economy, and the cost of not engaging with your customers how and when they want growth daily.

Most utility applications provide a basic communication faculty, but require your busy IT department to get involved to create or modify communication templates. Not only is this a significant hidden cost, but it takes time to get a project on IT’s schedule, making companies less responsive to customer
desires.

MHC can help! Our customer communications management solutions enhance customer engagement, reduce operating costs, and control the inherent risks associated with high volume and on-demand document automation.

Download the guide and find out more!