WEBINAR:
Use AI Now: Revolutionize Your Customer Communications
November 21st, 2024
Presenters: MHC’s Jesse Lujan, Head of Products and Shawn Phillips, Product Manager for EngageCX
Regulated documents and customer communications must be clear, accurate, branded, and engaging—at scale. Are you stuck in the past, still relying on manual processes?
AI is revolutionizing the creation and management of customer communications, and it’s a reality. We’ve just added AI Assist to our EngageCX document generation solution! Now, business users can quickly create content, translate messaging, refine tone, and design interactive forms—with simplicity and ease.
Spend 45 minutes with us and see AI Assist in action firsthand. Imagine what AI in customer communications can do for you?
- Explore real-world use cases across industries, demonstrating how AI in customer communications can benefit marketing, customer support, and operations teams.
- See AI Assist in action for creating personalized email campaigns, translating content at the click of a button, and adjusting tone to align with customer expectations.
- Gain insights into future developments of AI Assist and how MHC is driving AI in customer communications for regulated industries.
JESSE LUJAN – MHC Head of Product
With passion for excellence in the B2B SaaS space, Jesse leads MHC’s product strategy by focusing on value-driven innovation. Jesse leads the product vision and guides his team through the complexities of product development via transformative change management and solving intricate challenges with impactful, straightforward, solutions. Jesse’s approach is underpinned by his belief in the power of collaboration to achieve exceptional results. Leveraging both quantitative insights and qualitative best practices, he crafts successful products that aim to stand at the forefront of the market.
SHAWN PHILLIPS – MHC Product Manager
Shawn brings over 25 years of tech and customer experience expertise to his role as Product Manager for MHC EngageCX. He is driven by a simple philosophy: great technology should make everyone’s day better – customers and employees alike. His practical, hands-on approach helps companies streamline how they talk to their clients, making every message count. Before joining MHC, Shawn was employed at Heart of the Customer, where he worked with Fortune 100 companies to improve how they connect with customers – everything from reducing pain points to enhancing key moments in the customer journey.