Tuesday | April 12 | 12 PM CT
After two years of unprecedented disruption, the traditional ways of doing business have grown increasingly obsolete. Organizations have devoted significant investments to digital marketing and engagement, but as employees and customers move online in greater numbers, their focus must shift to the digital transformation of mission-critical processes.
In this webinar, Aspire’s Founder & CEO Kaspar Roos will join MHC’s CEO Gina Armada to discuss strategies that will enable businesses to successfully transform operational communications and meet the evolving needs of both their staffs internal teams and customers.
Attendees will learn:
How to satisfy customers demanding efficient and meaningful mission-critical interactions
Why customer experience considerations are an essential element of successful digital transformation
How a focus on improving customer experience leads to better satisfaction, loyalty, and retention
The latest best-practices to support those striving for operational excellence
Founder and CEO of Aspire Customer Communications Services
Kaspar is a leading expert, consultant, and recognized thought-leader in the CCM industry. He is the founder and CEO of Aspire, a boutique consulting firm specializing in the Customer Communications Management and Customer Experience Management industries. Aspire provides strategic consulting services to technology vendors, services providers, enterprises, and investment firms. Kaspar has more than 15 years of experience in the space, and he is a regular speaker at industry conferences and events.
CEO of MHC
Gina joined MHC in 2008 and has held several roles within the organization before being named CEO in September 2019. She has spent 24 years in the technology industry leading initiatives and managing software solutions designed to streamline operations and optimize user productivity.