Customer Engagement Archives

The Essential Guide to Digital Customer Engagement

By Taylor Pettis / September 3, 2020 November 17, 2021 / 5 minutes of reading / Customer Engagement, Digital Experience

Digital Customer Engagement Illustration

It’s 2020 and we are living in the digital age. Is your company up to speed? Keep reading to learn more about how digital customer engagement is crucial for your business to succeed in the digital age. (…)

How to Make a Quality Customer Journey Map (Fast!)

By Taylor Pettis / February 20, 2020 March 14, 2022 / 6 minutes of reading / Customer Engagement, Customer Experience

Creating a customer journey map helps you visualize the customer experience and make changes that increase sales and positive interactions. Are you ready to learn how to make a quality customer journey map that converts? (…)

The Shocking Link Between Bad Customer Service and High Employee Turnover

By MHC Team / August 7, 2019 November 18, 2021 / 6 minutes of reading / Customer Engagement, Customer Service

High employee turnover means that customers have to deal with inexperienced staff, but the problem is much deeper than that. It’s about your company culture and the way you run your business. (…)