Transactional Customer Communications
Deliver personalized, high impact communications your customers need, at the exact time when they need them.
Optimize Your Critical Customer Communications to Create a Competitive Advantage
Increasing customer engagement is a crucial goal for every organization, and transactional communications are an ideal way to catch customers at their most engaged. Essentially, these are communications that supply your customers with the information they need to be successful. Providing customers with only static, one-size-fits-all communications sets up a number of major failure points, including slow responses to errors, potential compliance violations, and strained relationships with your valued customers. Automating your transactional communications allows for:
Timely Document Creation and Distribution
Transactional documents are frequently time sensitive. The interruptions and delays that come with outdated or manual processing can end up costing an organization a lot of money in lost productivity. An automated communication system ensures that vital documents get where they need to be when they need to be there, every time.
Every industry has its own specific requirements for necessary communication, and “one-size-fits-all” systems often lack the flexibility to meet those needs. A solution capable of creating industry-specific communications such product manuals, manufacturing labels, lab documents and more is a must-have.
Human error is incredibly costly at every level of document processing, but especially when transactional documents are involved. These documents meet requirements and deliver information specific to each customer’s needs. Leaving a chance for inaccuracy not only leads to delays and expensive corrections, but also reputational damage that can be even more harmful in the long run.
Compliance concerns factor into many transactional documents due to regulations and internal policies about what specific communications and data must be provided to a customer. Automating document creation and distribution helps to ensure those crucial communications are not overlooked.
“ MHC’s modern CCM platform has customer-centricity at its heart, enabling it to empower customers to meet their evolving business goals. While EngageCX is a very rounded suite in itself, MHC has taken it even further by incorporating it within its newly developed MHC NorthStar platform, allowing it to serve as a versatile front-end CX layer to back-end automation processes. The new combination delivers a powerful and agile platform that is poised for exciting growth. “
CEO & Founder of Aspire
Keep Your Customers Satisfied with MHC Automation
MHC EngageCX offers an easy, intuitive set of solutions for reliable, frictionless creation and distribution of transactional documents and communications.
Template Control for Business Users
Put control of transactional communications in the hands of business users without relying on IT staff and resources. Expend less time and fewer resources while entrusting document creation to the team members who best understand your business needs.
Plug-in Content for Easier Template Creation
Rather than creating new templates for every situation, EngageCX offers conditional logic and an extensive content library that allows you to plug in specific elements — compliance with region-specific regulations, or support for multiple languages, for example — as situations demand.
Simplified Template Management for Any Channel
Omni-channel capability makes it easier to create high-quality documents in whatever formats your customers prefer, from emails to interactive forms to printed documents.
Supplemental Documents for Enterprise Systems
Work alongside enterprise resource planning and customer relationship management teams by producing contracts, price quotes, insurance and finance onboarding kits, and other customer communication documents that they don’t have the bandwidth for.
Scalable Document Production
Meet the real-world demands of your customers and vendors with an automated system that scales to match their varying needs, whether that’s producing at high volume during busy seasons or scaling back for slower months.
Consistent Brand Experience
Being able to manage your customer communications process from a central location helps to ensure that your outgoing communications remain consistent with your overall brand and messaging. That kind of consistency helps build confidence with your customers and simplifies the communications process for your employees.
Remote Printing Capability
Enterprise organizations have locations in all corners of the world. Being able to print remotely from any location makes a significant impact on the amount of time and money that goes into each transactional communication.
Request a Personalized Demo
Ready to see how MHC EngageCX can revolutionize your organization’s customer communication and document automation processes? Sign up now for a free demo!
Key Transactional Documents
Here are just a few of the transactional documents that MHC EngageCX can streamline at scale.
- Industry-specific documents such as manufacturing labels, wealth management documents, healthcare labels, prescriptions and lab documents, customer welcome kits, and more
- Customer quotes, contracts, and onboarding documents requiring e-signatures
- Invoices, billing statements, dunning notices
- Customer statements
- Interactive web forms for service centers and self-service information-sharing
- Product manuals based on customer selections
- Compliance-related documents
- Global communications across multiple platforms
Head of Innovation and Digitization
” MHC has empowered us to be an innovator in our field
We now provide new services to our customers,
increasing our value to them and growing our top-line revenue. “
Director of Application
” We have achieved incredible value with MHC’s solution, and that value will increase exponentially as we continue to deploy the solution to additional processes.“
” MHC’s dynamic capabilities are second-to-none and its modular product portfolio makes it very adaptable to customer needs.”
José Luis Betances
Director, Business Analysis
” MHC’s design tool puts power in the hands of our business users, freeing up IT. ”
Enterprise Architect, Essilor International S.A.
” The Professional Service is the handholding.
And not even just handholding. It can be a takeover in the first few months, first few weeks until the internal teams learn. Confidence building. Along the way, we are confident. But there are new things coming in. There’s a fallback – there’s a Professional Service.” “