Order Processing Documents
Improve customer relationships and reduce bottlenecks with a flexible solution for creating and distributing order processing documents.
Create Order Processing Documents with Maximum Configurability and Flexibility
The ability to create documents, labels and communications quickly and accurately is an essential part of order processing and a key priority for manufacturers, health care provider systems, pharmacy retailers and other businesses processing high volumes of products and orders. Any manual step, error or failure lengthens an already time-consuming process, and a customer kept waiting is often an unhappy customer. Organizations that create and process large volumes of documents require flexible solutions that can adapt to their unique processing needs. That flexibility frees up team members to be more productive, cuts down on costly order-processing bottlenecks, and strengthens key customer relationships.
Let’s look at a few ways automating your order processing communications can benefit your organization:
Futureproof your organization with flexible templates
The documents and communications needed to match customer orders can vary significantly depending on your organization, industry, regulations, the speed of market changes, customer preferences, and many other factors. Flexible templates that leverage data-driven content fragments allow you to meet all your document and communication needs, both now and in the future as needs change.
Minimize downtime with continuous production
Any interruption in the process can mean costly manufacturing disruption, shipping delays and issues with supply chains and order fulfillment. Eliminate the risk of human error and provide a proven, reliable process that can keep information flowing inside and outside your organization.
Transform operations with scalable reliability
Flexible integration with enterprise application data sources and compelling high-volume digital and print output capabilities creates a competitive advantage for your organization. Scalable solutions help to reduce touchpoints while freeing up your teams to focus on what they do best.
Maintain regulatory compliance
Flexible version control makes it easier to ensure that every label, invoice, statement and legally binding document you produce is in compliance with both internal policies and government regulations. That simplifies processes and provides peace of mind for organizations in industries where regulations change frequently, or those who deal with multiple state, local, or country jurisdictions.
“ MHC’s modern CCM platform has customer-centricity at its heart, enabling it to empower customers to meet their evolving business goals. While EngageCX is a very rounded suite in itself, MHC has taken it even further by incorporating it within its newly developed MHC NorthStar platform, allowing it to serve as a versatile front-end CX layer to back-end automation processes. The new combination delivers a powerful and agile platform that is poised for exciting growth. “
Kaspar Roos
CEO & Founder of Aspire
How Does MHC Enable More Flexible Order Processing Documentation?
A centralized hub that allows you to create and orchestrate the flow of documents and communications helps your organization cut costs, speed up revenue-generating order processing, reduce supply chain disruptions, and strengthen your brand and customer relationships. MHC’s platform enhances order processing with the following features:
Batch Document Production
MHC’s solutions make it fast and easy to consistently produce large volumes of labels, invoices, shipping forms, product manuals, personalized instruction sheets, customer statements and other documents configured to your organization’s specific requirements. Our platform houses your content library and makes it simple to pull in content tailored to every customer’s product and branding needs without building up a huge library of templates.
Personalized Customer Documentation and Communications Template Management
Create a personalized, one-on-one customer experience with robust template management solutions. Our library of reusable content fragments allows you to make changes build documents and communications that scale along with your customers’ needs. That enables even non-technical team members to create professional templates while reducing human touchpoints and overall template volume.
Processing via the Cloud, On-premises, or Remote Locations
MHC enables your organization to create and distribute documents and communications from the cloud, on location or from anywhere, even when connectivity is intermittent in remote locations.
Multiple internal and external handoffs create an environment for quality issues to surface. Avoid the financial impact of third-party quality assurance issues by managing the full lifecycles of orders with a mobile-enabled digital audit trail full of documents and pictures.
Integration with Your Business Systems and Infrastructure
Delivering effective communications often requires integrating data from disparate enterprise systems. MHC’s platform includes an open API framework and serves as a hub for your digital and remote communications. Easily aggregate data from multiple enterprise systems to support purchases, services, onboarding, quotes, contracts, and other key steps in the customer ordering process. That configurability keeps your customers happy and your operations flowing smoothly.
Industry-Specific Flexibility Integration
Our automation platform can be easily configured to meet the document production and communication needs of specific industries. Flexible workflow processing functionality combines with powerful omnichannel output design capabilities, allowing for easy and accurate creation of industry-specific documents critical to your organization, including:
- Labels displaying data aggregated from manufacturing systems and then applied to vehicle parts throughout the automobile manufacturing process
- Product manuals compiled from customer order and standard product information
- Prescription and laboratory documents and labels that align with retail pharmacy member health interactions
- Health care documents such as discharge documents and instructions based on patients’ unique medical situations, compiled for health provider organizations that specialize in transitional or hospital care
- Wealth management documents compiled for millions of financial institution customers within strict timeframes while adhering to compliance regulations
Request a Personalized Demo
Ready to see how MHC EngageCX can revolutionize your organization’s customer communication and document automation processes? Sign up now for a free demo!
Marco Kuster
Head of Innovation and Digitization
” MHC has empowered us to be an innovator in our field
We now provide new services to our customers,
increasing our value to them and growing our top-line revenue. “
Randy Leatherwood
Director of Application
” We have achieved incredible value with MHC’s solution, and that value will increase exponentially as we continue to deploy the solution to additional processes.“
Aspire Leaderboard
” MHC’s dynamic capabilities are second-to-none and its modular product portfolio makes it very adaptable to customer needs.”
José Luis Betances
Director, Business Analysis
” MHC’s design tool puts power in the hands of our business users, freeing up IT. ”
Mel Yuson
Enterprise Architect, Essilor International S.A.
” The Professional Service is the handholding.
And not even just handholding. It can be a takeover in the first few months, first few weeks until the internal teams learn. Confidence building. Along the way, we are confident. But there are new things coming in. There’s a fallback – there’s a Professional Service.” “
“ The difference will be evident in the experience ”
