High Volume Document Production SoftwareGenerate personalized communications at scale
Scalable, Reliable and Error-Free Document Production
High Speed Dynamic Document Production
Mission-critical systems and processes across all industries require reliable document production software that instantly scales as business needs dictate. Insurance providers must generate policy and claim forms 24×7 upon policyholder request. Utilities and Telecommunications providers require rapid rendering of bulk monthly invoices along with on-demand account management forms. Customers demand Banks and Wealth Management firms generate large volumes of monthly and annual statements—on-time and error-free. Airlines require immediate and 100% dependable production of flight plan documents. MHC powers the demanding automated document production processes of the top competitors in each of these industries.
How Does Document Production Work?
Document production is one of several critical components of our modular document automation software, which includes template design, document production, assembly and distribution. Business users, without costly IT involvement, first create document templates and workflows leveraging MHC’s intuitive visual design tool. The software then aggregates and transforms data from one or more sources, either on-demand or in pre-scheduled batch runs.
Potential data sources include packaged or proprietary business applications, customer portals, databases and XML streams. If required, users leverage an embedded form to compose personalized correspondence before rendering. MHC maps the complete data to one or more defined templates, then creates and distributes communications in a variety of document, email and/or mobile formats.
High Volume Document Production Challenges
Companies across all industries depend on efficient document production. In sectors like insurance, banking, or telecommunications, the challenges associated with high-volume document generation can be overwhelming. Having a robust solution in place enables businesses to relieve these pain points, but also to save time and money in the process. Here are some of these challenges and how they are overcome with document production software:
Businesses in all sectors experience spikes in document demand. For instance, electric utility companies produce a high volume of documents at the end of the month, when customer invoices go out. In a similar vein, banking institutions send out monthly account statements. In other industries, business leaders have to be ready to send mission-critical paperwork at any time.
To comply with spikes in document demand, companies need solutions that deliver efficient high-volume document production. MHC’s software leverages top-of-the-line resources that follow each document from concept to delivery, including the following steps: Template Design, Production, Assembly, and Distribution. This process assures scalable production that keeps up with the organization’s changing needs. Built for performance, it handles large-scale production requirements as well as lengthy and detailed documents.
2. Robust Reliability
When working with a large number of customers who depend on timely and reliable communications, having a high-volume document production system in place is paramount. Realizing that document operations are not up to speed during high demand periods is simply not an option because it greatly damages customer loyalty and long-term engagement.
Leverage MHC’s document production software to meet the unexpected, and consistently deliver high-quality, high-volume correspondences day after day. Consult with MHC experts to exceed internal expectations and engage customers with personalized, accurate, and context-appropriate communications in real-time. Build reliable customer experience with a next-gen document production solution.
3. High-Volume Assembly
Enterprise operations routinely involve high-volume document kits or packages, such as policies, contracts, welcome kits, procedure kits. Manual assembly, processing, and storage is not only tedious but also extremely time and cost consuming. This also opens companies to various issues generated by human error, which is almost inevitable when handling large volumes of documents.
With MHC’s high-volume document production system, all of these steps are performed on the fly and entirely free of human error. The system renders documents based on a single data source or multiple sources. From there, it combines these documents with other assets to create complete packages. Lastly, the packages may be printed, stored as PDFs, and/or distributed via email or SMS. Whether sending one line of text to customers or preparing packages that contain thousands of pages, MHC’s system always keeps up with the demand.
Perfect Customer Communications with
MHC Engage CX
Interacting with your customers is one of the most important elements of running a successful business. With the advanced functionality of MHC EngageCX, customer communications management has never been easier or more impactful. Understand user preferences, customize communications accordingly, and deliver those communications to customers via their preferred channels or devices. Our user-friendly visual design tool offers an easy way to build memorable communications with your valuable customers.
GROW ALONG WITH YOUR CUSTOMERS: Account for your customers’ unique needs by using EngageCX to craft and deliver documents prioritizing convenience and impact. Gain insight into behavior with customer journey mapping and analytics.
AGILITY IN DEVELOPMENT: EngageCX is proudly built in-house, giving us the ability to seamlessly maintain technology, resolve issues, and upgrade functionality without relying on third-party solutions.
SELF-SERVICE FOR FLEXIBILITY: You want control over your processes. Without having to engage other parties to assist. EngageCX gives you the agency to easily build, manage, and maintain your communications on your own.
UNIQUE SOLUTIONS FOR UNIQUE NEEDS: No two customers are alike. EngageCX allows you to produce and deliver communications personalized for tone, language, channel, and other preferences.
4. Cross-Communication Consistency
When processing high-volume documents manually, it is extremely difficult to be consistent across operations and to respect customer preferences. Some clients require documents in paper format exclusively, some prefer them in digital format, while other customers may even request a hybrid format.
To meet customer demands and provide them with a first-class personalized experience, all while maintaining a uniform brand appearance across all channels, companies need a high-volume document production system. MHC’s software automates each step of the document development process, allowing businesses to work with templates, which are managed and organized in consistent processes.
5. Autonomy and Flexibility
There is an immense strain on IT departments where technical personnel are the only ones capable of fine-tuning a high-volume batch of documents. Having these processes dependent on certain members of the team exposes companies to instances where they are not properly staffed or equipped to comply with demands.
An intuitive high-volume document production software frees the company’s IT specialists for more pressing tasks and helps managers meet customer deadlines. Business users are free to make their own edits. They build and modify their own documents as needed, all working from within the same central asset repository. Then, the finalized documents are delivered to customers according to their individual preferences.
Document Automation Buyer’s Guide
MHC’s 15-point buying guide, which details the top factors companies consider
when selecting a Document Automation solution.
MHC Enables Stronger Customer Connections
Organizations worldwide leverage document production software by MHC to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume document generation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.