As a leading provider of coordinated care to dual-eligible special needs plan (D-SNP) members across the U.S., Optum Home & Community offers health insurance plans and in-home care—supporting more than 12 million individuals and connecting over 10,000 healthcare professionals. Given the complexity of their operations, timely and accurate communications are crucial for coordinating care and ensuring compliance.

Optum Home & Community turned to MHC NorthStar CCM to replace their disparate document generation systems with a unified solution for managing patient communications. The platform streamlined operations by consolidating document generation into a single, efficient system.