Benefits Of Marketing Automation In Your Customer Journey
Automation saves you time and helps streamline and enhance the customer journey. If you’re not getting the results you want from your marketing efforts, it’s time for a new approach. (…)
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News: Aragon Research Names Ecrion a 2020 Hot Vendor
Ecrion, a leader in CCM, document automation, and customer journey automation, was named by independent research firm, Aragon, as a “Hot Vendor” in its 2020 Hot Vendors in Workflow and Content Automation (WCA) report. (…)
The 7 Most Important Questions to Ask Your Prospective Client
We’re sharing seven of the most important questions to ask your target audience to better understand where they’re coming from, what they need, and how you can help. (…)
8 Reasons Why Automation Is Crucial to a Small-Scale Business’s Growth
You can’t understate the importance of automation for small businesses. The sooner you start using automated software programs, the sooner your business can take advantage of all automation has to offer. (…)
Customer Service Automation: Everything You Need to Know
Here are some of the benefits and disadvantages of customer service automation, so you know if it’s suitable for your brand. We’ll also highlight some of the best customer service automation solutions to look for. (…)
CRM and CCM: What’s the difference?
CRM has been around since the early 1970s, back when customer satisfaction and customer experience were evaluated by annual surveys. Today, CRM has grown to include everything from mobile to cloud-based solutions. (…)
