Digital Experience On-Demand

Ecrion DX Apps

Focused Solutions for Improved Customer Experience

Digital Transformation One Step at a Time

Today’s customers demand 24×7 interaction with their providers: anywhere, anytime, on any device that is convenient for them. Many established providers, with heavy investment in legacy systems and internal processes, struggle to meet that need. Meanwhile, new market entrants build flexible IT ecosystems to support current and future demands.

Both require discrete digital experience applications, built on a robust, scalable, and reliable platform, that address specific pain points in their customer journey. Furthermore, such apps must be layered on top of their existing infrastructure rather than replacing embedded systems.

Ecrion DX Apps are a suite of microservices built from the industry-leading platform for Customer Communications and Customer Experience Automation, and are designed to enable industry’s digital transformation projects.

Tailored for specific process (think Billing, Insurance Claims, or Patient Onboarding), DX Apps can be deployed one at a time to address the most urgent pain points first, or in conjunction with each other to create a cohesive customer journey. DX Apps are easily configured to support any organization’s unique workflow.

Customer Experience Practice

The Value of Customer Experience

“Experience-led businesses have 1.6x higher brand awareness, 1.5x higher employee satisfaction, 1.9x higher average order value, 1.7x higher customer retention, 1.9x return on spend, and 1.6x higher customer satisfaction rates.” Forrester ¹

Experience Over Price

Differentiate on Customer Experience

Eighty-six percent of consumers are willing to pay more for a great customer experience. In fact, by the year 2020, customer experience will overtake price and product as the key brand differentiator. Walker ²

ECRION VIDEO

Digital Experience Applications

Discover How Customer Communications Have Evolved

DX App Capabilities

DX Apps provide varying capabilities that are embedded directly into customer portals or applications. The specific DX App and use case dictate the functionality included. A sample of some of the most common capabilities are listed below:

Forms for 24×7 data capture, available on any device
Continuity of conversation and data capture across devices and sessions
Multi-channel communications: mail, PDF, email, SMS, push notifications, and more
Online HTML5 responsive documents
Orchestration of communications between all parties (internal and external)
Online analytic tools, graphs and charts for customers
Self-service tools: status queries, support requests
Pre-packaged and design-your-own communication templates
Task lists and work queues
Management dashboards and customer analytics

For a detailed understanding of the capabilities in a specific DX App, please contact an Ecrion expert today.

Enable Stronger Customer Connections

Companies worldwide leverage digital experience applications by Ecrion to enhance their customer engagement, reduce operating costs, and control the inherent risks associated with high volume and on-demand customer communications. Thousands of companies across a broad range of industries ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.