Facilitate self-service and better consumer decisions
Information in the Right Hands at the Right Time
CUSTOMER EXPERIENCE POWERED BY PERSONALIZED ANALYTICS
Digital transformation extends to gas, electric and water providers. Environmentally conscious and electronically proficient, consumers seek detailed usage statistics and the ability to analyze their own billing and consumption trends. The wealth of data grows exponentially when combined with technological advances such as Internet of Things (IoT) remote devices and Distributed Energy Resources (DER’s). This extensive data trove leads to intelligent customer decisions when coupled with easy-to-use yet functionally rich analytics software.
For these reasons, utilities incorporate meaningful charts and interactive analytical tools into online portals, mobile applications and print media. These tools include investigation of usage and billing trends over time. They engage the consumer, enable self-service and ensure proper stewardship of limited natural resources. Information must be aggregated, analyzed and presented via the medium of choice (electronic or print) when and where the customer chooses, 24/7, to effect positive customer engagement.
Create interactive statements and online experiences that empower customers to monitor and control their own utility consumption and costs. Design sorting, filtering, and other investigative features directly into statements delivered electronically. Generate documents in all media (print, PDF, email, etc.) with compelling graphs, charts and tables that facilitate self-service, reduce call center costs and build customer satisfaction.
DATA-RICH STATEMENTS AND BILLS
Generate accurate and meaningful statements, bills, and related correspondence for consumers. Provide easy-to-understand, interactive charts and tables within monthly statements. Communicate in the language, mode (print or electronic), tone, and even template selected by each individual customer. Aggregate multi-service statements into a single correspondence for an improved customer experience and reduced operational costs.
DEPENDABLE DATA DELIVERY
Eliminate errors and harden analysis capabilities to meet the unexpected. Consistently deliver high-quality, high-volume data analytics when and where the customer chooses, 24/7. Consult with Ecrion experts to exceed internal expectations and engage customers with personalized, accurate, and context-appropriate visuals in real-time. Leverage data engines to build a powerful customer experience.
INTUITIVE DATA AND TEMPLATE DESIGNER
Assemble and control all document templates and assets (including analytics, tables, logos, graphics, sub-documents, and more) in a single repository to ensure consistent application across all communications and customer portals. Enable business users with an intuitive interface to build and modify analytic tools and templates, eliminating the need for IT development.
MEMORABLE CUSTOMER EXPERIENCE
Deliver personalized, actionable data to consumers how they want, where they want, and when they want. Create powerful charts, tables and visuals for customers. Enable self-service and navigation of complex data. Provide interactive documents and data presentations that engage customers. Send communications in the mode individual consumers prefer (mail, email, PDF, html, and SMS to name a few).
for Utilities Guide
Learn how MHC customer communications management solutions enhance engagement, reduce operating costs, and control document automation risks.
Enable Stronger Customer Connections
Utilities worldwide leverage communications and analytics software by MHC to enhance their utility customer experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand data presentation. Thousands of companies across a broad range of industries use MHC to ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.
Leverage the most frequent utility communication to build customer engagement. Provide meaningful, interactive data in the medium of choice (mobile, email, print, etc.) Reduce demand on call center resources.
Utilities lag in customer experience initiatives. Stay ahead of the times and stand out from competitors with MHC’s CX software. Build memorable experiences for today’s utility customers that drive engagement.
Design and deploy personalized communications through a variety of delivery channels both automatically and manually. Enhance the customer experience with accurate, timely & compliant correspondences.