Automation for Telecom and Utilities
When your promises of service impact basic human needs and expectations, your automation solution should be anything but basic.
Customer-Centric Communications
for Utility Providers
Customers Are Driving Digital Transformation
Today’s utilities strive to meet diverse challenges yet encounter similar demands regarding customer communications. Increased regulation and competition, changing customer behaviors, aging infrastructures, and the need to educate the public on environmentally sustainable practices all place demands on today’s telecom, electric, water, and gas providers.
Demographics of consumers are shifting toward companies who are more environmentally conscious, digitally adept, have higher customer service expectations, and offer 24×7 access to account information. This shift is an opportunity for your business to stand out from the rest. For instance, telecom providers emphasize technological advancement and innovation as their guarantee to keep customers at the forefront of what’s possible. Electric retailers differentiate themselves with exceptional customer service, online portals with analytics, and straightforward billing. Waterworks undertake extensive customer outreach and education programs to communicate the value of natural resources, the importance of conservation, and the significance of infrastructure investment. Gas providers educate their customers on power options, cost comparisons, and environmental concerns.
Utilities greet these challenges with automated yet personalized customer communications regarding account creation, servicing, and terminations. Interactive analytics empower customers to research usage statistics and billing trends. Billing and collections correspondence delivered via the customer’s preferred channel improves satisfaction and lowers print and postal costs. Carefully planned and executed outreach communications, across a variety of devices and media, empower citizens and customers to make the best choices for themselves, their utility, and their environment.
Build Digital Channels
Utilities Lag in Customer Experience Initiatives
A study by J.D. Power shows that utilities “are among the lowest-performing industry groups when it comes to delivering distinct digital customer experiences, except for a few industry pioneers.”
Engage Millennials
Utility Loyalty Is Tied To Customer Experience
According to Accenture, almost four-fifths of millennials would consider switching energy providers if a seamless experience was not provided, which shows how important the customer experience is for them.
Improve Service to Smartphone Users
Telecom Providers Put Up Too Many ObstaclesS
On average, smartphone users must persevere through an average of four days and two attempts to complete an interaction with their telecom service provider. Customers will prefer providers that require minimal effort to obtain support.
FREE DOWNLOAD
Customer Communications for Utilities Guide
Why Do Utility Providers Need a Customer Communication Platform?
Customer communication preferences change as rapidly as new technologies do. Utility providers leverage either a single core system or multiple applications for different aspects of their business.
Learn how MHC customer communications management solutions empower Utility experts to engage their customers with personalized communication capabilities.
Download Our Guide
MHC Automation Adds Stronger Customer Connection
From marketing and transfer/closure to account creation and self-service analytics, MHC’s telecom and utility communication software strengthens customer interactions, curtails print and postal costs, and fosters loyal connections with customers.
Telecom and utilities providers worldwide leverage customer communication software by MHC to enhance their customer engagement, reduce operating costs, and control the inherent risks associated with high volume and on-demand document automation. Thousands of companies across a broad range of industries ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.
Utility Communications
Design and deploy personalized communications through a variety of delivery channels both automatically and manually. Enhance the customer experience with accurate, timely and compliant correspondences.
Utility
Billing
Leverage the most frequent utility communication to build customer engagement. Provide meaningful, interactive data in the medium of choice (mobile, email, print, etc.) Reduce demand on call center resources.
Utility
Analytics
Empower informed decisions. Enable customers to review consumption and billing data in real-time.
Support intelligent usage decisions in the best interest of the customer, the utility and the environment.
Here’s What Our Customers Think
NeKiya Z.
Senior Accountant II
Enterprise (> 1000 emp.)
” Unlock Your business potential with MHC
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be. “
Mary MacDonald
Accounts Payable Manager
Cherry Creek School District
” What is nice about workflow is that it helps us organize our work better – we know if we already sent something out for approval or not and where the invoice is in the process. Before, that was done manually with files and piles. ”
Rebecca G.
Asst VP Financial Systems & Payroll
Enterprise(> 1000 emp.)
” Excellent Solutions & Great Customer Service
MHC offers solutions to streamline business processes that take your efficiency to the next level. They truly care about their customers and go above and beyond to ensure that the products they offer function well. “
Patrick H.
Programmer/Analyt
Enterprise(> 1000 emp.)
” Well planned,intuitive and accommodating software with a most willing and congenial support staff.
The support staff is extremely valuable. They have even gone beyond their expected scope to ferret out solutions with us. All businesses have their nuances and they helped us meet those needs. “
MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses. “
See MHC in Action!
Experience the ease of configurable workflows. Experience the autonomy of self-service access. Experience the freedom of eliminating mundane tasks.
Get a no-obligation demonstration of MHC’s award-winning solutions and see the difference for yourself!
