Streamline claims processing
Digital Differentiation When it Really Matters
Strong Relationships Built on Customer Communications
Today’s Property and Casualty Insurers recognize the shifting demographics of policyholders towards those that grew up in the digital age. Customers now demand a 24×7, always-on, anytime, anyplace ability to interact with their providers. Insurance executives recognize that they must build meaningful connections with their policyholders when those policyholders need them the most: immediately following a loss.
Claims automation software provides one of the best opportunities to differentiate themselves and to engage their customers for life. Insurers therefore embark on digital transformation initiatives, with a focus on the customer experience, and especially claims automation.
From the first notice of loss through settlement, our claims automation software can help you optimize claim workflows, spend less time, and fosters stronger connections with policyholders. Timely, accurate and efficient claims correspondence is the heart of each of these processes and how insurers establish true digital differentiation.
Connect With Customers
Provide around-the-clock service to policyholders when it will make the biggest impact—while processing a claim. Automate support and claims-based correspondence from a user-friendly and intuitive portal or app when it matters most. Make life-long connections with each policyholder through timely, accurate and meaningful communications throughout the entire claims process.
Process Claims Faster
Removing points of friction in the claims process is a prerequisite for doing good business. Automate each step to ensure every task is completed in order and on time. Better communicate with each party involved in the claims process and build a loyal customer base by anticipating their needs.
Exceed Customer Expectations
Customers require service whenever, wherever, and however it is convenient for them. Today’s connected policyholder expects the ability to submit claims online via any device, obtain real time updates, and communications, and for providers to remember previous interactions. Insurers are also expected to provide SMS and push notification options in their claims automation workflows.
Manage claims processes individually, and as a whole. Understand where each claim is, and learn where claims tend to get stuck in process. Pinpoint processes that have the largest impact to the customer experience, and shepherd individual policyholders through complications in their specific claim. Proactively communicate with customers to exceed their expectations, while reducing call center stress.
Proactive, accurate customer communication in the mode, language, tone and format policyholders prefer reduces call center requirements. Acquiring new customers is an expensive exercise for insurance providers. Ardent management of the customer experience through the claims process builds long-term customer loyalty and reduces churn.
Customer Communications for Insurers Guide
Why Do Insurers Need a Customer Communication Platform?
Customer communication preferences change as rapidly as new
technologies do. Relying on single-core systems or on multiple applications to support constantly evolving customer communication demands becomes infeasible due to the cost, time and difficulty involved in upgrading them.
Learn how MHC customer communications management solutions empower insurers to engage their customers with personalized communication capabilities.
Download Our Guide
Enable Stronger Customer Connections
Insurers worldwide leverage claims correspondence software by MHC to enhance their insurance customer experience, reduce operating costs, and control the inherent risks associated with the claims automation process. Thousands of companies across a broad range of industries use MHC to ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.
Insurers can leverage CX software to build a compelling user experience that solidifies their reputation among customers.
Design and deploy consistent, personalized communications through a variety of delivery channels both automatically and manually.
Here’s What Our Customers Think
Senior Accountant II
Enterprise (> 1000 emp.)
” Unlock Your business potential with MHC
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be. “
Accounts Payable Manager
Cherry Creek School District
” What is nice about workflow is that it helps us organize our work better – we know if we already sent something out for approval or not and where the invoice is in the process. Before, that was done manually with files and piles. ”
Asst VP Financial Systems & Payroll
Enterprise(> 1000 emp.)
” Excellent Solutions & Great Customer Service
MHC offers solutions to streamline business processes that take your efficiency to the next level. They truly care about their customers and go above and beyond to ensure that the products they offer function well. “
Enterprise(> 1000 emp.)
” Well planned,intuitive and accommodating software with a most willing and congenial support staff.
The support staff is extremely valuable. They have even gone beyond their expected scope to ferret out solutions with us. All businesses have their nuances and they helped us meet those needs. “
MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses. “
See MHC in Action!
Experience the ease of configurable workflows. Experience the autonomy of self-service access. Experience the freedom of eliminating mundane tasks.
Get a no-obligation demonstration of MHC’s award-winning solutions and see the difference for yourself!