Healthcare Communications
Care for patients with meaningful, accurate, and secure correspondence.
Optimized for Healthcare
MHC understands the need for extreme efficiency, accuracy, and compliance in the healthcare industry. From hire-to-retire and procurement-to-payment, users expect immediate access to information beyond the boundaries of enterprise systems. Everything MHC offers in our pre-packaged solution for healthcare is designed to help improve service and drive ROI.
Healthcare Correspondence for Patient-Centered Care
Healthcare Communications for Better Patient Outcomes
Improving patient experience requires providers to communicate with individuals in the manner they prefer. Many patients expect the same 24×7, available anywhere, on any device access to healthcare information that their insurance, banking, utility, and other service providers offer.
Meanwhile, communication preferences vary from one individual to the next. Some patients prefer formal correspondence, while others, if given the option, request an informal tone. Younger generations favor email and SMS, while others prefer a combination of electronic and print communications. Cultural and technological changes, as well as an increased focus on the patient experience, require a fresh approach to healthcare communications.
Medical and dental providers worldwide leverage healthcare communication software by MHC to improve the patient’s experience, ensure proper care, and improve their CAHPS survey results. MHC provides patient communication solutions that onboard new patients, create homecare instruction letters, and automate other patient correspondence. Statements, collections, and associated correspondence delivered via the patient’s preferred channel improves the patient experience and lowers both print and postal costs.
Patient Onboarding
Present new patients with online forms to capture personal data, medical history, insurance information, and to confirm identity. Display forms on the patient’s device or on waiting room tablets. Dispatch welcome letters and appointment reminders via the patient’s preferred mode (print, electronic, or both). Establish pre-defined touchpoints for new patients and monitor their healthcare journey to ensure proper care.
Home Care Instructions
Leverage pre-defined templates to reduce manual data entry and errors. Provide clear, concise, and individualized instructions for both patients and their caregivers. Present healthcare communications in print and/or electronic channels (including email, interactive PDF, SMS) for improved compliance. Empower patients with the self-care information they need to achieve better health outcomes.
Patient Correspondence
Communicate with patients how they want, where they want, and when they want for improved self-care compliance. Create powerful correspondence in their language of choice and using the tone (formal, informal) they prefer. Send healthcare communications in the mediums individual patients select (mail, email, PDF, html, and SMS to name a few). Provide interactive documents and forms that engage patients in their own care.
Patient Records
Create and maintain patient records leveraging digital forms presented to users on any available device. Generate, store, and distribute healthcare documents on demand and via one or more physical or electronic channels. Produce restricted versions of healthcare records with redacted fields when patient privacy requires. Coordinate care in the best interest of the patient while ensuring proper levels of privacy.
Bills and Collection Correspondence
Generate accurate and meaningful statements, bills, and related correspondence for patients. Send communications in the language, mode (print or electronic), tone, and even template selected by each individual. Provide clarity by embedding customized statement explanations and walk-throughs for each patient. Include individualized messages based on educational campaigns, appointment dates, demographics, or other defined criteria.
CCM Use Cases in Healthcare
Enhance your patient experience, reduce operating costs, and ensure privacy and security of patient communications.
MHC CCM solution can handle:
- Patient onboarding
- Patient care communication
- Patient correspondence
- Patient records
- Bills and collection correspondence
MHC Enables Better Healthcare Communications
Medical and dental practices worldwide leverage MHC’s CCM solution, healthcare communications software that enhances their patient experience, reduces operating costs, and controls the inherent risks associated with high volume and on-demand patient communication. When even your documents can demonstrate care for your patients, you’re doing healthcare the right way. Our CCM solution can empower you to get to that level.
Why Customers Choose MHC
Professional Services to Help You
Our Approach to Automation
Proven Expertise
Our rich legacy in automation speaks volumes. MHC has navigated the evolving business landscape, adapting, and innovating to meet the unique needs of our clients. Our P2P suite of products and CCM software is a testament to our commitment to providing solutions that stand the test of time.
Perfectly Positioned for Your Success
MHC’s understanding of healthcare organizations runs deep. From our software solutions geared towards empowering users, to our dedicated professional services, we are perfectly positioned to cater to the unique needs of mid-sized companies. MHC understands the intricacies of user requirements, ensuring a seamless and effective implementation of our solutions.
Furthermore, our software ensures the security of your valuable assets, safeguarding your data, processes and documents, whether you leverage MHC’s cloud or host in your own infrastructure.
Our CCM software is designed to grow with you, without the fear of outgrowing the system. We ensure scalability, flexibility, and adaptability, allowing your business to evolve alongside our software.
Industry:
Healthcare / Insurance and In-Home Care
Location:
United States
Size:
12 million members and 10K+ healthcare professionals
Primary Use Case:
Patient communications and onboarding for health plans
Scale:
100+ templates across multiple healthcare brands
Industry:
Healthcare Benefits Administration
Location:
United States
Size:
Third-party administrator (TPA) with 500+ employees
Primary Use Case:
Document composition and delivery; secure payment processing and remittance
Scale:
1M+ annual communications; 54,000 ACH payments and 10,000 checks annually
Meet AI Assist: Powering Customer Communications with Next-Level Speed and Precision
AI Assist is the ultimate solution to streamline document and content creation. Empower business users to effortlessly create AI-generated documents, emails, web forms, and content fragments that feel intuitive and user-friendly.
Optimize your communications with AI by refining sentiment, tone, and length to maximize the impact of every message and document. Additionally, manage multilingual communications seamlessly with one-click translations, reducing time and costs associated with manual translation efforts.
As a powerful AI tool integrated into MHC’s CCM platform, AI Assist redefines efficiency and precision in your communication and document generation processes.
Here’s What Our Customers Think
NeKiya Z.
Senior Accountant II
Enterprise (> 1000 emp.)
” Unlock Your business potential with MHC
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be. “
Keith St. Cyr
IS Applications Analyst – Wentworth-Douglass Hospital
” MHC’s products have truly brought us into the digital age by seamlessly working with our ERP system. Not only have processing times decreased, but issue resolution between multiple groups has decreased and productivity has increased. Add MHC’s second to none software support, our management staff and users could not be more pleased with the results ”
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
” MHC Software – so easy to use
The software is very user friendly. I am able to customize import routines to stop users from importing incorrect files. We have a complex environment requiring multiple files to be run to different accounts. By customizing the import routines, I am able to prevent users from accidently selecting or importing incorrect files, something that happened frequently with our prior software.“
” Satisfied Customer – Simple needs that are met annually with excellent customer service.
My agency uses Infor/Lawson and needed a simple, reliable solution for printing W-2, 1099 and 1095-C forms. After years of manually configuring printers we switched to MHC’s solution 3 years ago. Implementation was easy, fast and friendly. Since implementation, customer service has been excellent. Annual updates and additional modules have been easy to install and reliable. “
MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses. “
Find out more about all of MHC’s solutions that support the Healthcare industry!
See MHC in Action!
Experience the ease of configurable workflows. Experience the autonomy of self-service access. Experience the freedom of eliminating mundane tasks.
Get a no-obligation demonstration of MHC’s award-winning solutions and see the difference for yourself!