Lending Correspondence
Communicate with borrowers on their terms
Digital Experience for Borrowers and Lenders
Lending Communications for the Modern Consumer
Generations that grew up in the digital age represent an increasing share of borrowers. Customers desire real-time access and the ability to communicate with their banks and lenders in real-time, when they want, via the channel they prefer, and in the language and tone they choose. Whether in print or via online customer portal, email or SMS, lending correspondence is the most critical component of the lending customer experience.
This movement towards a 24×7, always-on ability to communicate with customers how they want, when they want, and where they want creates opportunities for lenders to differentiate themselves in the realm of digital experience and customer communication. Borrowers apply for loans and mortgages through online forms when it is convenient for them, from the device or devices available at the time. They update account information, check account balances and payment amounts, review statements, and leverage analytic tools to investigate the impact of different payment schedules all from within a single digital experience platform. These technological and generational changes require a new approach to the lending customer experience.
Banks and mortgage providers greet these challenges with MHC’s lending correspondence software. MHC provides customer communication and digital experience solutions that enable loan application, account servicing, and personalized communications at scale. Dynamic correspondence and interactive analytics empower borrowers with self-service capabilities, lower call-center expenses and improving customer satisfaction. Statements and collections letters delivered via the borrower’s preferred channel improves the overall lending customer experience while lowering both print and postal costs.
Onboard New Borrowers
Employ online forms to capture loan application information from both the customer and internal staff. Assemble personalized welcome kits with loan documents, payoff schedules and customized promotional materials—and distribute via the customer’s preferred mode (print, electronic). Establish pre-defined touchpoints for new borrowers and monitor their journey to reduce friction and identify potential cross-sell opportunities.
Regulatory and Brand Compliance
Establish review and approval workflows for document templates, thereby guaranteeing proper oversight and compliance with corporate branding standards and regulatory requirements. Automate transactional review and approve processes for lending correspondence to achieve corporate and regulatory compliance at an individual document level. Collaborate with both internal and external partners throughout the communication lifecycle.
Next Generation Statements
Produce accurate and engaging statements and related loan correspondence for customers. Send lending correspondence in the language, mode (print or electronic), tone, and even template selected by each individual borrower. Aggregate multiple product-line statements into a single communication for improved customer experience and reduced operational costs. Provide clarity by embedding customized statement walk-throughs for each consumer.
Upgraded Digital Experience
Leverage digital forms to capture input from the borrower’s device of choice. Enable account creation and servicing 24×7 in the language and tone selected by each customer. Adopt electronic signature technology to improve the lending customer experience. Empower borrowers with self-service capabilities and analytics. Support consumers whenever they want, wherever they want, and however they want.
Interactive Analytics
Create interactive statements and online analytics that empower consumers to investigate their spending and savings habits. Design sorting, filtering and other analytic features directly into statements delivered electronically. Generate documents in all media (print, PDF, email, etc.) with compelling graphs, charts and tables that facilitate self-service, reduce call center costs and build customer engagement.
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Customer Communications for Finance Guide
Why Do Banks and Wealth Management Firms Need a Customer Communication Platform?
Customer communication preferences change as rapidly as new technologies do. Financial services providers leverage either a single core system or multiple applications for different aspects of their business.
Learn how MHC customer communications management solutions empower finance experts to engage their customers with personalized communication capabilities.
Download Our Guide
Enable Stronger Customer Connections
Financial institutions worldwide leverage lending correspondence software by MHC to enhance their banking customer experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand customer communication. Thousands of companies across a broad range of industries use MHC software to ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time
Financial Services Customer Experience
Focus on customer experience by leveraging state-of-the-art software to drive customer engagement and inspire optimism for financial services. Stand out with online portals with rich analytics and statements.
Banking Correspondence
Wealth Management Communications
Provide meaningful, clear and engaging investment reports and statements. Empower investors with interactive analytics and research documents. Engage with customers via personalized correspondence.
Here’s What Our Customers Think
NeKiya Z.
Senior Accountant II
Enterprise (> 1000 emp.)
” Unlock Your business potential with MHC
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations, regardless of how detailed or specific it may be. “
Verified G2 User in Government Administration
Mid-Market(51-1000 emp.)
This software creates bank files for our invoices and payroll. It also formats financial data into easy-to-read documents that can be read online or emailed.”
Rebecca G.
Asst VP Financial Systems & Payroll
Enterprise(> 1000 emp.)
” Excellent Solutions & Great Customer Service
MHC offers solutions to streamline business processes that take your efficiency to the next level. They truly care about their customers and go above and beyond to ensure that the products they offer function well. “
” Well planned,intuitive and accommodating software with a most willing and congenial support staff.
Adding new bank positive pay formats, reconciliation uploading and the ability for employees no longer with the company to access their reporting documents. They have the ability to keep track of modifications solely for our needs. “
MHC has some of the best customer service out there. I have worked with a large number of vendors and MHC has been consistently responsive to our needs over the past 8+ years. Their software is solid and performs well across all areas of our businesses. “
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