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See how you can automate the entire customer communication process, from templates and composition to personalization and omnichannel delivery

MHC NorthStar CCM, our customer communication platform accelerates the creation and delivery of compliant documents, reduces your costs, and delivers well-designed and engaging communications to your customers.

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Trusted by leading companies

# 1

“CCM Provider for Mid-Market Companies”
~Aspire

Fortune 100 Trust MHC

0 +

Integrations with Enterprise Systems

1 B

Pages Produced by CCM Customers Annually

0 %

of our customer base has been with us for 15+ years

What customers say

“MHC’s design tool put power in the hands of our business users, freeing up IT.”

~ Jose Luis Betances, Scotiabank

“Simply put, MHC is easy to work with, they provide excellent solutions, and they are extremely responsive.”

~ MHC NorthStar CCM customer

“Our messy compliance headaches vanished with MHC.”

~ Patricia Cassaniti, Strafer Ingegneria

Recognized as a leader by industry analysts

“MHC’s modern CCM platform has customer-centricity at its heart, enabling it to empower customers to meet their evolving business goals.”

~ Aspire Analyst Report

“…this platform is a game-changer, simplifying IT operations while ensuring governance.”

~ QKS Group

The CCM Platform Features Driving Your Success

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Content Template & Asset Library

Centralize assets from any source so your team can find, use, and reuse content instantly.

Update content without help from IT

Allow users to create and update content and templates with ease, so you can focus on product updates.

Document Workflow Management

Generate PDF, email, HTML, XML, and more from a single source. Visual workflow provides at a glance view.

Omnichannel Communications

Choose between traditional print channels, a selection of electronic delivery channels, or a combination of the two. Deliver real-time communications and interactive forms and documents optimized for phones, tablets, PCs, and other devices.

AI Assist

AI Assist streamlines document and content creation, empowering business users to generate AI-driven documents, emails, web forms, and content fragments with ease. Refine sentiment, tone, and length to optimize every message and manage multilingual communications with one-click translations, saving time and costs.

Document Accessibility

Ensure your documents meet compliance requirements with checks against 10+ accessibility standards. Improve readability and usability for all audiences while maintaining compliance with global standards.

Batch & On-Demand Documents

MHC NorthStar CCM offers both batch communications for documents generated in large numbers and sent to individual customers, and on-demand communications for documents tailored to individual customer needs.

Interactive Forms

Collect customer data from various sources and generate personalized quotes, new customer accounts, support cases, and sales leads.

Personalized Communications

Personalize your communications by choosing the language, tone, and channel based on past interactions.

Complex Data Integration

Rounding up all the necessary customer communication data from everywhere it lives often involves writing custom code or contracting out to a third party. Built-in data integration and an open API framework allows you to process multiple types of data, pulling information from sources including the cloud, databases, XML, and websites.

Smart Documents

Engage your audiences with interactive, responsive documents. Reduce call center costs by preemptively answering questions and tailoring communications to individual preferences. Empower your customers to consume information on their terms.

Partners and Integrations

CUSTOMER STORY

Essilor International Streamlines Rendering & Printing

With customer communication platform MHC NorthStar CCM, Essilor achieves 100% straight through processing, redeploys 12 of 14 support resources, and cuts infrastructure costs by 65%.

Company:

Essilor International S.A.

Size:

69, 000 employees

Industry:

Manufacturing (Ophthalmic lenses & optical solutions)

Primary Use Case:

High volume rendering & printing; stabilize output; consolidate templates

Document Types:

Work orders, packing slips, invoices, labels, customer communications

Scale:

Used across 30 Essilor entities (and expanding)

“ …[MHCs] biggest differentiator is their superior support and commitment to the customer. I can say MHC has the same ownership mindset we have at Essilor—making the challenges and struggles that we face along the way a lot more manageable and ensuring issues are resolved with permanent solutions.”

[ Mel Yuson, Enterprise Architect, Essilor International S.A. ]

See the Impact of Our Customer Communication Platform

Enhanced Customer Engagement

Increased Customer Loyalty

Increased Operational Efficiency

Reduced Compliance Risk

Scalable Growth

Reduced IT Costs

Faster Time-to-Market

Competitive Advantage

Data-Driven Insights

Want to see how it works?

Schedule your custom demo with our CCM experts to see how MHC’s customer communication platform can help you deliver compliant, personalized communications—without the hassle.