Jobs that Will be Automated in 2020 and Beyond

  Taylor Pettis    October 13th, 2020 

There are plenty of fears surrounding the development of automation technology, and not all of them are unwarranted.

While some individuals predict that there will be outlandish consequences of implementing automation, others are simply afraid to have their jobs replaced by a machine.

Although this is never pleasant information to learn, it’s important to be aware of what jobs will become automated in the future. Not sure what you need to know? We’ve got the answers for you.

Let’s take a look at everything you need to keep in mind about jobs that will be automated in 2020 and beyond.

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1. Translation Services

As technology develops, translation software is becoming both faster and more accurate. In many cases, it gives human translators a run for their money.

As time goes on, we will begin to see more and more automated translation services, eliminating the need for a human role altogether. Translation is among the jobs that have a high chance to be automated in the years to come.

Since this will drastically improve the productivity of international companies, it’s likely that there will be a large developmental push for this scenario to take full advantage of the benefits.

2. IT Maintenance

Basic-level IT maintenance tasks (such as security-related obligations) are already widely automated. As time goes on, this will begin to expand to include intermediate and advanced-level IT maintenance.

As a result, the need for a human employee to handle this responsibility will dwindle. This is especially true given that automation software can work 24/7 and at a much faster rate than a human worker.

So, low-level jobs in this field will be automated while the remaining jobs for these roles will begin to migrate more toward management and administration as opposed to actual maintenance.

3. Lower-Level Sales

While it’s highly unlikely that entry-level sales employees will be replaced by computers within the next few years, it is a possibility in the distant future.

As technology becomes more effective at lead generation and engagement, the role of sales representatives will become fully satisfied by automation software. This will be true even for products or services that typically involve in-person engagement, such as cell phone service.

Automated kiosks will begin to become the norm as opposed to sales people on the floor.

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4. Front Desk Reception

As you may expect, occupations like receptionists that involve a handful of basic tasks will be one of the first jobs to become fully automated. This is especially true due to how easy it is to implement self-check-in, automated scheduling, etc.

Guests at facilities will also be able to handle these obligations on their own while simultaneously ensuring that all of the information is correct through the use of automation software.

From here, a company will drastically reduce (and likely eliminate) instances of improper data entry. It’s not uncommon for human error to result in significant complications (such as if a name is misspelled or the wrong date is booked).

This is even true for security obligations, such as identity verification, as the software will also be able to take care of this responsibility (such as through fingerprint scanning).

5. Entry-Level Customer Service

You’ve most likely noticed that basic customer service is now fully automated for many companies. In fact, it’s notably common for you to call a corporation’s customer service number and be greeted with an automated representative.

This customer service technology will then guide you through your available options and attempt to satisfy your request or resolve your issue without getting an actual human involved.

Since automation won’t be able to handle every problem on its own, mid-level customer service employees (such as managers) are likely safe from the development of this technology for now.

Find out how customers feel about automated CS in our Customer Service Statistics Infographic

6. Telemarketing

This occupation is at particular risk for becoming fully automated. Telemarketers have very specific scripts that serve as the foundation for what they’re allowed to say, meaning that their contribution to the conversation is more or less consistent across every call they are a part of.

This makes it a prime candidate for automation, as software can be programmed to always give specific responses.

As with customer service, there is still room for mid to upper-level management to ensure that the software is performing up to standard. There may also be certain instances where speaking with a human is more favorable, such as with a client who wants to place a high-volume order or one who needs your company to follow specific instructions for packing/delivery.

7. Task-Heavy Roles

This term can apply to a large number of jobs, such as data entry, filing, etc. Occupations that have a large number of repetitive tasks that don’t require a human touch are at high risk of being fully automated. This is due directly to the money it will save the company overall.


The automation of certain jobs doesn’t mean that there will suddenly be no need for the employees who used to handle those roles. After these tasks are delegated to automation software, those employees can then explore other responsibilities and develop their skills in different areas.

When implemented correctly, this will drastically increase the company’s overall productivity. So, while the integration of automation at a business may be a terrifying prospect, it will likely have long-term benefits for everybody involved.

Learning About The Jobs That Will Be Automated Can Be Intimidating

But, you’ll be able to give yourself the best chance of success as a professional if you begin preparing now.

With the above information about the jobs that will be automated in mind, you’ll be well on your way toward making the decisions that are best for your future.

Want to learn more about how we can help? Feel free to get in touch with us today to see what we can do.


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