Constant Evolution: 11 AI Trends For 2020

  Taylor Pettis    September 1st, 2020  

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Over the past decade, artificial intelligence has become more and more integrated into various industries. Although there are still individuals who fear that AI will replace their roles, the latest AI trends for 2020 signal a bright future for this industry.

82% of firms that have invested in artificial intelligence have already gained financial returns for their investment. For all companies, the median investment return from cognitive technologies is 17%.

Artificial intelligence is the latest technological frontier over which countries and companies are vying for control. In 2019, we witnessed a dramatic increase in tools, applications, and platforms based on AI and machine learning.

These technologies didn’t only impact software and the internet industry, but they also affected healthcare, manufacturing, legal, and agriculture verticals. Companies such as Facebook, Amazon, Apple, IBM, and Google are investing in AI research to find out how they can bring AI closer to us.

This means that we will continue seeing the advancement of AI and ML related technology in 2020 onwards. AI changes notably fast, though, so you’ll need to go out of your way to keep up with the latest trends if you want to stay as informed as possible.

Not sure where to start? Don’t worry, we’ve got you covered.

Let’s take a look at everything you need to know about AI trends for 2020.

1. Increased Overall Automation

As you may expect, one of the primary trends in AI that we’ll experience in 2020 is a sharp increase in automation. But it won’t be limited to software.

We can expect to see significant gravitation toward robotics development this year, which includes a large variety of machines in a wide array of industries. For example, innovations related to Tesla’s self-driving car is one of the many processes taking place.

AI will be included in a wide range of businesses, and the primary focus seems to be on using machines to automate semi-skilled and skilled labor. Without any form of obstruction, these developments could make monumental changes to industries like healthcare, manufacturing, construction, etc.

2. Integration of AI to Aid (Not Replace) Workers

At first glance, artificial intelligence may seem like a one-way ticket toward making humans entirely obsolete. After all, computers don’t need to eat, sleep, or otherwise rest as people do.

“Will artificial intelligence take all jobs from people?” This is a common question asked by employees today, who fear automation in the workplace. The answer is both “yes” and “no”.

The central AI trend in technology in 2020 is increasing automation in many industries. Amazon, for instance, is using robots to improve accuracy and speed. However, it can’t take over all jobs as humans must do some of the work.

Rise of Al is increasing automation processes, although researchers must create solutions to problems which arise. This has created a different trend in employment this year – AI will consume the low skilled in the market, but the demand for high skilled jobs will increase.

There will always be a need for humans to hold a position superior to AI. Computers make mistakes, and these issues may go both unnoticed and unresolved without someone watching over them.

So, AI is being more frequently used to complement human work as opposed to replacing them. This means that artificial intelligence mainly focuses on time-consuming or menial tasks. These typically include research, data entry, etc., allowing human workers to focus more on the core responsibilities of their role.

Find out more about 2020 Digital Transformation Myths

3. A Shift Toward Cybersecurity

With data becoming more precious than ever before, there’s no shortage of cybercriminals out there looking for new ways to compromise it. As we saw with the notorious Equifax breach, even a single incident can prove to be catastrophic.

One of the downsides of novice-level AI is that it can be manipulated by hackers into providing them access to sensitive information, such as bank account data. So, a major trend in AI for 2020 is developing technology to recognize and report common types of attacks.

Anti-virus software is also being developed by using AI in the same manner, as this technology can help prevent a malware threat from having devastating consequences.

Even a short period of downtime could be devastating for small businesses. Data breaches must be protected against all costs, and AI is proving itself to be the best way to do so.

This is a trend we can expect to continuously see in the future, as criminals are constantly creating new malware and methods of data acquisition.

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4. Increased Focus on Personalized Services

As AI becomes more powerful and efficient at researching a particular market and demographic, acquiring consumer data will become easier than ever before. The biggest AI trend in marketing in 2020 is increasing focus on providing personalized services.

One of the most common ways that AI can do so is through analyzing the online activity of individuals who search for certain keywords. A restaurant, for instance, may need insight on the demographic information associated with local customers who search for foods they provide.

One of the primary benefits AI offers in these scenarios is the capability to provide real-time updates about your audience, allowing you to better personalize the way you target them.

This includes a variety of processes, many of which heavily depend on the industry a particular company is present within. For example, a clothing company may use AI to offer customers an entire outfit based on their previous purchase/search history.

This level of personalization is virtually guaranteed to provide a better experience for customers, which will directly increase the revenue of companies that take advantage of it.

Find out the 9 Digital Customer Experience Trends in 2020 and Beyond

5. Automated AI Development

Perhaps the most unique attribute of artificial intelligence is that it’s able to both research and develop itself. AI at a certain level is able to develop its own algorithms to solve problems, increase efficiency, and provide humans with useful research data.

In a business context, it’s easy to see how monumental this change can be.

Over time, AI that engages in this process can continually refine its own algorithms.

This is accomplished by artificial intelligence constantly testing its own algorithms against ones that are personally made by researchers. Algorithms that are deemed to be effective are then slightly tweaked by the AI in order to make variations of them.

As this process continues, the AI becomes more effective at accomplishing whatever tasks it’s set out to do.

Although this type of development is in its infancy, this manner of machine learning is renowned for growing at an exponential rate and it is a major AI trend in 2020. While self-developing AI may not be able to compete with the industry-standard programs by the end of the year, it’s highly likely that the next couple of years will have promising results.

Business Process Automation vs. Robotic Process Automation


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6. Auto Car Manufacturers Will Launch Driverless Cars

40% of mileage in Europe will be replaced by autonomous vehicles in 2030. Currently, many companies are developing the technology behind these machines. The process is driven by the economic and social benefits involved.

Car manufacturers hope that autonomous driving technology will change consumers’ minds. Big firms such as Ford and General Motors have already shifted to digital product lines. Other companies such as Google’s Waymo have poured billions in the investment of driverless cars.

Supporters believe that self-driving cars technology will reduce traffic deaths. It will also give the elderly an affordable and safe alternative to drive themselves.

With Google, Uber, and Kroger leading the way, other companies will surely follow them. This will form one of the important AI trends in 2020.

7. Application of Facial Recognition Will Increase

Over the past few years, facial recognition has encountered quite a few challenges. A good example is when millions of people’s data were breached on Facebook.

Although similar cases have occurred since then, facial recognition technology has developed significantly to be able to control them. It has accuracy and readability features which keep off cybercriminals.

When more efforts are put to it, it will help security agents to identify the rogue elements in the society. It will also help in providing more personalized communications to customers, which makes it a notable AI trend for 2020.

8. Augmented Reality Apps Are on the Rise

Imagine having a direct interaction with your customers and delivering their expectations every time? As we advance, Al businesses might start winning customers with every single interaction.

AR and Al are two technologies which have the potential to connect customers in 2020 and beyond. Compared to virtual reality, which requires a hardware device such as Oculus Rift, Augmented Reality is simple to implement. Its only requirement is an app and a smartphone.

The healthcare, retail, and travel industries have already created uses of Augmented Reality. Also, technology giants such as Google and Apple have offered the right development tools to make AR-based apps easier. Therefore, following this AI trend, there will be an increase in the number of augmented reality apps.

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9. Logistics Will Become More Efficient

Companies like Amazon Robotics (formerly Kiva Systems) use a combination of advanced robotics and artificial intelligence to provide logistic solutions.

As technology continues to advance, future warehouses will look different than they do today. They will not be built to accommodate human–packers, but rather robots.

The highly capable robots can work for 24/7 without rest, and also doesn’t need lighting to see what they do.

Amazon Robotics creates learning robots that find and transport goods at Amazon warehouses. This faster and less expensive technology is expected has expanded to many industries in 2019, and it will continue to do so in 2020.

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10. Peer-to-Peer Networks Will Enhance Transparency

Machine learning helps companies to make informed decisions on the next content to use. The rise of peer-to-peer networks enables small organizations to run advanced Al programs.

Presearch is one of the firms which applies Al and peer-to-peer networking to improve transparency in the search engines. Google controls almost 93 percent of the total search market, yet only a few people know how it operates.

Presearch is using cryptocurrency to help participants develop a computing power over their computers. In return, the company promises to create a more transparent search platform.

The firm has already risen more than $5 million for that purpose. Following this AI trend, in 2020, it’s likely that other organizations will use peer-to-peer networking to challenge large corporations

11. Content Will Be Designed Using Artificial Intelligence

Brands like Hearst and CBS are using AI technology to create content. For instance, Wibbitz provides a SaaS platform for publishers to turn written content to videos.

With tools like Wibbitz, publishers no longer need to spend many days creating content for social media and websites.

The Associated Press also uses Wordsmith to apply natural language generation. The process helps to create stories based on the earnings data.

Content generated by artificial intelligence technology remains a valuable trend in AI for 2020 as well. In fact, we can expect media companies to adopt video generation technology and adopt the natural language.

Find out Which Jobs Won’t Be Replaced by Automation

Understanding the AI trends for 2020 Can Seem Difficult

But it doesn’t have to be.

Artificial intelligence will not see a decline anytime soon, and thus we should only expect positive Al trends in the years to come. It will continue to grow in 2020 and onwards. The focus will not only be on the new applications and technologies but also on how it interacts with society.

With the 2020 trends in artificial intelligence technology in mind, you’ll be well on your way toward understanding how these developments can help your business. From here, you can make the decisions that are are best for you and your company.

Are you looking for the best partner to help you create a seamless integration in your firm? MHC is the answer. Having been in the market for more than a decade, we have proven agility and functionality to help organizations across different industries.

Want to learn more about how we can help? Feel free to get in touch with us today to see what we can do.


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