Support for Our Mutual Customers
Together, we can all make a difference.
First and foremost, we hope that you and your families are safe and healthy. The world is in a critical moment in time, and we must all do our part to slow the spread of the pandemic and help one another during this unprecedented time. With the situation continually evolving, we feel it’s important to share the measures we’re taking at MHC to support our mutual customers while we continue to prioritize the health of our team and the broader community.
As you’d expect, all of our efforts have been aligned with shelter in place and physical distancing recommendations set in place by our elected leaders. While our team continues to work from home, we are available to support you and our mutual customers, many of whom have courageous employees battling on the front lines against this pandemic. Our entire team is available during standard hours of operation, ready to be on call during weekends and non-standard hours and we’re accessible on our social channels too. Please contact us if you have any questions or need assistance or if you know of any organizations that need support. Even if you just want to hear a friendly voice on the other end of the line, we are here.
COVID-19 quickly changed work environments. Kitchen tables and home living rooms now resemble desks and workstations. Kids and distance learning intersect with daytime responsibilities, while everyday work has moved into odd hours of the night. Video conferencing and flexible hours are the new norms for most, while some employees in certain sectors have had to shift roles and learn entirely new positions mid-week. Even minimal paper handling within processes quickly became a burden overnight in a remote, distributed environment. The volume and complexity of unforeseen changes has certainly challenged the most sophisticated and resilient business continuity plans, yet, on a much-needed positive note, has also accelerated innovation.
MHC will continue to do everything we can now to help our mutual customers adapt and enable more efficient and digital operations as we navigate the current crisis and prepare for the future together. Customers have appreciated several key actions we’ve taken thus far:
- Expanded support capacity at discounted rates with lower volume commitments for MHC’s document processing services
- Relaxed software licensing restrictions for backup/disaster recovery configurations
- Offered complimentary implementation services for additional backup configurations
Also, MHC employees who support our customers every day generated the following ideas last week so that we can help our customers reduce their dependency on paper and physical equipment now:
- Offer discounted licensing through May 2020 for web-based software to handle online and remote print check and advice processing
- Offer discounted licensing through May 2020 for online tax document software to eliminate the burden of physical reprints now and be 100% digital for the next tax year
As we continue to press forward during this challenging time, we are committed to work together to protect and support each other. Even from afar, we’re in this together. If there is anything else we can do to support our mutual customers, please reach out to us at firstname.lastname@example.org.
Gina Armada | CEO