MHC Named a Leader in SPARK Matrix™ Customer Communication Management Report
MHC Marketing Team 
April 29th, 2025
Minneapolis, MN – April 29, 2025 – MHC, a leading provider of intelligent document automation and workflow SaaS solutions, has been named a leader by QKS Group in their SPARK Matrix™, Q2 2025 report, which evaluates Customer Communication Management (CCM) vendors based on their technology excellence and customer impact.
This year’s report highlights how AI is transforming customer communications, enabling businesses to deliver more relevant, timely, and seamless interactions. MHC is at the forefront of this shift, providing AI-driven content automation, hyper-personalization, omnichannel orchestration, and workflow automation. By harnessing generative AI and self-service automation, MHC enhances engagement, reduces friction, and optimizes customer experiences across all channels.
“MHC continues to demonstrate leadership in the CCM space by delivering an intuitive, business-user-focused platform that balances scalability with cost-efficiency. Its ability to empower non-technical users through low-code tools, while supporting enterprise-grade document automation and multichannel delivery, makes it an attractive choice for organizations aiming to modernize communications without overwhelming IT teams. MHC’s flexible deployment options and accessible pricing further extend its value proposition, particularly for mid-sized enterprises seeking to streamline customer engagement at scale,” said Saurabh Raj, Senior Analyst at QKS Group.
“We are thrilled to be positioned as a leader in the SPARK Matrix™ CCM report this year,“ said MHC CEO Gina Armada. “This recognition reflects our commitment to transforming customer communications through AI-powered solutions. At MHC, we enable businesses with the tools needed to automate, personalize, and optimize customer interactions across all channels and at scale. By leveraging AI, we’re helping organizations accelerate the delivery of seamless, impactful communications that drive meaningful customer engagement and long-term success.“
About QKS Group
QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
Visit qksgroup.com to learn more.
About MHC
MHC enables organizations to tackle digital transformation with speed and confidence, delivering purpose-built solutions to automate the creation, capture, and distribution of documents and communications across core business processes. With the world’s most flexible end-to-end intelligent document automation platform, MHC empowers business users to eliminate manual interactions involving their organization’s key stakeholders of customers, vendors, and employees, increase efficiency and agility to achieve operational excellence goals, and strengthen the ever-important relationships with customers and vendors to drive long-term growth.
Visit www.mhcautomation.com to learn more.
