MHC Acquires Ecrion Software to Enhance its Automation Solutions

MHC Software has always been committed to delivering the best solutions and service we possibly could to our customers. We value and appreciate our customers and continuously seek out opportunities to deliver additional capabilities and better service to all our valued customers across MHC Software, including customers using Vanguard Systems solutions.

Today, we’re excited to announce that MHC acquired Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services.  Ecrion provides a highly intuitive and user-friendly platform for organizations to optimize interactions throughout the customer lifecycle. The acquisition brings exciting new capabilities to MHC’s platform including omnichannel communication, dynamic documents, and customer journey automation, all powered with user engagement analytics and artificial intelligence. These capabilities will accelerate the availability of MHC’s next-generation platform allowing us to better meet the evolving content and experience automation business needs of organizations across the globe.

More Solutions, Capabilities and Features

We’re happy to welcome Ecrion to the MHC family. As a combined organization, we’ll continue to simplify and automate complex content, communications and workflows to support our customers’ efficiency and engagement goals.  Both MHC and Ecrion share a similar vision to improve business user experiences throughout the world with content-centric automation solutions designed to drive efficiency, effective communication and engagement for our customers as they exchange information with their customers, vendors, partners and employees.

We have more solutions and features to delight our customers including:

• Robust business user-designed document creation
• True omnichannel customer communication capabilities
• Customer engagement analytics and customer journey automation features
• Dynamic interactive documents

MHC Continues to Grow

The acquisition of Ecrion by MHC comes eight months after a majority equity investment by Strattam Capital, a private equity firm that invests in founder-led, independent, B2B software technology companies outside of Silicon Valley. The partnership with Strattam has helped MHC to drive its innovation, growth and scale to meet market needs.

We plan to share more about our next-generation platform that we are working on in the coming months. Stay tuned!